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Omnichannel communication solutions
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How to optimize the relationship with your employees with electronic signature
Think for a moment about the path an employee follows in your company. From before the start, with the sending of a formal offer, to the moment you leave the company or retire with the signing of a severance or liquidation agreement. In between, over the years, you will have signed dozens of documents of various types: salary increases, special agreements, health insurance renewals, receipt of equipment, confirmations of having received mandatory training, modifications of working conditions...
Digital check-in with Certysign, the beginning of digital transformation in your hotel
The situation we are still experiencing due to the coronavirus is continually modifying the protocols for checking in guests at hotel establishments. At MailTecK & Customer Comms we keep an eye out for new developments to facilitate guest check-in and check-out management by the hotel. For example, by facilitating the signing of new documents and forms related to Covid-19, such as those currently in force.
Customer Communications Management (CCM) and Data Quality, our key solutions for improving multichannel digital communications in the insurance industry.
Insurance companies have been facing some common challenges for some time now. Among the main ones, two relate to the relationship with its customers. One of them focuses on the design of customized products and services based on a good analysis of the customer database. Another main goal is also customer acquisition and loyalty, which forces companies to focus on customer experience. Personalized digital communications are the key to overcoming the challenges described above once de-escalation from coronavirus confinement has begun.
Electronic signature for new hires… and much more…
We have become accustomed to thinking of the electronic signature as a facilitator in the digital transformation of companies, with application especially in the closing of contracts with their customers, whether they are individuals (B2C) or companies (B2B). But it is undoubtedly a cross-cutting solution that goes far beyond pure procurement and can be applied to a large number of areas and processes in each company.
The definitive checklist on electronic signature security
No organization wants to have security scars. That's why IT and IT security departments generally perform due diligence on their cloud hosting services and software providers to protect against data breaches, data loss , malware , viruses y phishing and other security threats. To help defend your organization, we have compiled an electronic signature security [...]
Authentication options for e-signatures: strike the right balance with secure, easy-to-use authentication
Today's organizations are evolving to stay competitive in an increasingly digital world. With a heavy reliance on smartphones and tablets, customers expect at the very least a convenient, secure and seamless experience when transacting with businesses remotely. As a result, more companies in the EU, U.S., Canada and around the world are considering e-signatures as part of their digital transformation strategy because of the improved customer experience they provide.
Do you have the phone but need to get the e-mail of your customers? Discover mobile2email, a simple process for data capture
Omnichannel is a living process that often feeds itself through the complementarity of channels. The greater the range of ways you have to contact your customers, the more likely you are to have a smooth communication that optimizes your customer's experience.
Biometric Identity Verification: Trends in Facial Biometrics
As facial matching and facial recognition become more commonplace in our lives, what are the key trends for facial biometrics? Large IT companies, such as Google, Facebook and Amazon, are investing heavily in this area with a particular focus on liveness detection and emotion detection. Trends in facial biometrics Life detection For any facial biometrics [...]
Express Electronic Signature: Immediate, simple, without integration with IT systems.
The new situation produced by the coronavirus pandemic and the confinement measures have accelerated the need to digitize the electronic signature processes of companies in communications and transactions with customers, suppliers and employees.
How attackers bypass the new two-factor ID and how to protect your users
In this article we will look at an example of tools and techniques that attackers can use to bypass most traditional two-factor authentication (2FA) methods, from an OTP via SMS to encrypted push notifications for a mobile app. The attack method can be very effective against most types of 2FA implemented today, including out-of-band authentication. We will also discuss what kind of countermeasures banks can implement to mitigate the risk of such attacks and protect their customers.Passwordless banking: a broader view of biometric authentication and liveness detection
We don't like passwords. We want to access more online or mobile services without having to use combinations of letters, characters and numbers. Passwords are inconvenient and more dangerous than other authentication options available today because they can be guessed, stolen or cracked. For that reason, we have been reviewing advances in biometric authentication as a more robust and secure authentication factor.
Smart Contracts: the definitive guide for beginners
Blockchain technology introduces Smart Contracts, which change the way we do business today. What are Smart Contracts? Let's start by knowing what exactly Smart Contracts are. These are like the usual contracts that allow us to exchange property, money, shares or anything valuable in a secure and transparent way, but with a small difference. With [...]
How can insurers reduce churn rates with smarter communications?
Of all sectors, insurance companies have the second highest churn rates in the UK, according to a recent UK CallMiner Index report, which reveals that 24% of consumers switched providers in the last 12 months alone. Understandably, customer retention remains an area of focus for the insurance industry. But what opportunities and risks exist when it comes to gaining customer loyalty in a market that is being reshaped by digital transformation? Amanda Beesley, Group Sales Director at Paragon Customer Communications, offers some advice.
The electronic contracting of package tours: Personalized Digital Travel Itinerary, electronic signature and GDPR.
We tell you what happened in our SegitturLab workshop on e-procurement, developed during the last edition of Fitur. "One is always satisfied with this type of forum, in large part because of its bidirectionality. It is interesting to be in front of industry professionals, most of them with long experience, to tell them about solutions [...]
Workshop on personalized multichannel communication solutions and e-signature for package travel contracting
We will present, through successful cases of the sector, personalized multichannel communication solutions and electronic signature contracting, applied to the tourism sector, which facilitate compliance with current legislation. The solution brings together personalized information, in digital format, of the travel services demanded and the related contracts that are accepted by electronic signature with full legal [...]Te acompañamos en el camino de la transformación digital
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