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Omnichannel communication solutions
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Verify identity: 4-point checklist to check on any document
As more financial services become digitized, it is essential that financial institutions offer customers fast, reliable, mobile and online access to products and services. It often means rethinking the customer journey, particularly the stage at which the customer and the financial institution first establish a relationship - onboarding and account creation. Opening an account requires [...]
We participated in the Regtech Conference “New technologies for regulatory compliance. Will you join us?
On May 5th we will participate in the Regtech Conference "New Technologies for Regulatory Compliance". This is a digital meeting focused on the technological possibilities available to companies to simplify and optimize their regulatory compliance tasks.
Dynamic communications: a new way of dialoguing with your customers
In the era of digital transformation, the user expects something more from your company when interacting with it. Your customer wants to interact and get all the information they need, yes, but also to receive it in a clear, attractive and personalized way according to their needs and preferences. And this is where our dynamic communications solution comes into play.
Guarantee, safety and quality of service: this is what our AENOR certifications prove.
Aenor has just granted us certification as a trust service provider in qualified electronic certified delivery service, in accordance with the eIDAS regulation for electronic identification and transactions. This accreditation joins others granted by the same entity, such as ISO 9001, ISO 27001 or ISO 27701, the latter in the process of being processed, to form a common context: the quality, security and guarantee of our services for our customers, ensuring legal compliance in the field of Personal Data Protection. In this article we explain them to you.
Security by Design: security and privacy in the DNA of our platforms
Cybersecurity within a multichannel communication management process is the pillar on which our technological developments are based. The trust this generates in our customers and the real threat posed by cybercrime today are more than enough reasons for us to Security by Design becomes our company philosophy. If you want to know more about this [...]
MailTecK & Customer Comms increases its focus on legal communications in 2021
2021 is the year of legal communications for MailTecK & Customer Comms. This has always been one of the group's strategic lines, but during the year that has just begun, the focus will be intensified with special involvement of the product development department with the CertySign platform, reinforced by the incorporation of professionals in the areas of Product Marketing and Sales.
Making the most of postal mail as part of a multichannel strategy
If anything has accelerated the global pandemic, it has been the corporate race to digitize. In times of confinement and social distancing, organizations have had to streamline their digital processes to satisfy a virtual customer, who has become no less demanding.
Introduction to digital identity verification
The impact of the global pandemic has led to some unexpected changes in the financial, insurance and health services sectors-rather than halting operations, it has accelerated digitization efforts. While face-to-face activity may be restricted, individuals and businesses still need access to loans; homes and cars still need to be financed and insured; and healthcare providers need to be verified before enrolling in critical systems.
Integrated design as the foundation of the digital transformation of omnichannel communications.
Digital transformation affects and optimizes all facets of a company, but some in particular. This is the case of communications with customers, even more so if these are carried out through multiple, interchangeable and synchronized channels and devices. That is, when we talk about omnichannel communications.
Our participation in the AMAEF conference on document control, electronic signature and traceability in IDD
On Tuesday, December 1, we participated in a conference organized by the Association of Insurance Mediation of Financial Institutions (AMAEF).
The power of customer journey orchestration
Customer experience has always been defined as the sum of all the interactions the customer has throughout his relationship with the brand. More recently, however, this definition has evolved to include the emotions, feelings and perceptions that the customer has about those interactions. Customers have many more opportunities today to amplify their voice about a [...]
Digital onboarding and e-signatures: the new normal in insurance
OneSpan, MailTecK & Customer Comms' e-signature provider, regularly hosts webcasts on topics such as e-signatures, digital identity verification and best practices in digital security. Whether you are just starting to digitize the customer journey or you are on the road to full automation, incorporating e-signatures is an essential strategy, here's why.
MailComms Group reinforces its commitment to blockchain and creates its own IPFS network
Our MailComms Technology team has created its own IPFS network to securely store your customers' files. IPFS or InterPlanetary File System, also known as Interplanetary File System, allows to store in a distributed network all kinds of information and documents quickly and securely with P2P technology, creating multiple copies of these documents in the different nodes that make up the network, betting on blockchain technology for companies.
New disruptors bring rapid change to traditional insurance industry
For every industry there comes a time when new competitors come into play, attracting attention and becoming the new players in the industry. The insurance industry is experiencing this disruption now, and they are doing more than just taking potential revenue away from traditional insurers, they are forcing them to change in order to survive.
Improve campaign results and avoid penalties with Data Quality
In the processes of digital transformation of customer relationships, the analytics of data and customer interactions is the starting point for achieving the best customer experience in omnichannel communication processes. To optimize the analysis, the data must be of high quality, i.e. complete, enriched with external variables and reliable. However, the reality is that most companies do not have quality data, which is causing not only heavy financial losses, but also major deficiencies in customer service.Te acompañamos en el camino de la transformación digital
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