Easy, fast and legally valid postal communication, combined with our certified email and sms.
Certified postal notifications with evidence of mailing,
delivery and content
The online bureaufax for companies is the most reliable way to send notifications from the computer with postal reception, without the need to touch a piece of paper.
This legally binding communication includes the collection of evidence of shipment, delivery and content, and you can track production, distribution and delivery, resulting in considerable cost savings.
You will also be able to send
certified notifications by email
and even combine them with the
in case you do not receive an answer. In other words, you will be able to choose the channel for sending your reliable communication according to its effectiveness and your objectives.
With the legal guarantee of a qualified service provider you can trust.
The sending of online bureaufaxes and their delivery by post has evidentiary value in the courts, endorsed by Law 39/2015 (art. 42.2) of the Public Administrations and Law 43/2010 of the Universal Postal Service (art. 22.4). Your certificate of delivery is not challenged as evidence of reliable communication.
In addition, Correos is our partner in delivery management. This adds legal reinforcement due to its recognition as a universal postal operator, since it reaches the entire national and international territory with guarantees.
Successful case in credible claims
Thanks to the use of MailComms online Burofax, distributed by Correos, we increased by 35% the success rate in the delivery of reliable debt claims from a financial services company.
With our online Burofax, we can increase the success rate in the delivery of your reliable claims. How do we do it?
Features of BUROFAX Online
Full shipment traceability and content certification, as well as proof of delivery and certificates.
Depending on the client’s needs, we have different types: advanced, premium, securitized and international.
Highest percentage of delivery.
Thanks to proactive management, shipment tracking and free reshipments in case of trace loss.
Custody of evidence and documents.
We store evidence with the highest security standards for as long as the client requires or as required by law.
Maximum security and privacy of information.
Thanks to our ISO 27001 and 27701 certifications, with the guarantee of a qualified and trusted eIDAS e-services provider.
Maximum validity in legal proceedings.
Law 39/2015 (art. 42.2) on Public Administrations and Law 43/2010 on Universal Postal Service (art. 22.4).
You are interested in our BUROFAX Online IF…
- You make payment requests.
- You communicate rate changes.
- You manage service cancellations or contract terminations.
- You need to send legal notices and ensure their receipt and deadlines.
- Communicates power outage warnings.
- You make reliable debt claims.
- You respond to customer complaints.
- Human Resources makes reliable notifications to employees.
1. Receipt of information.
PostaMail and Certysign platforms.
API Rest integration.
Connectors such as Salesforce.
2. Printing and enveloping.
In mechanized processes at Mailteck and CustomerComms facilities, with maximum security guarantees.
3. Distribution with couriers.
First delivery attempt between 24 hours and 72 hours depending on the product category.
4. Double delivery attempt to addressee.
Two delivery attempts are made to the addressee. If this is not possible, the letter carrier will leave a “notice of arrival” after which the communication will be available for 15 calendar days at the corresponding post office.
5. Delivery at the indicated address.
Identification of the recipient by means of ID card, handwritten signature on the letter carrier’s PDA and electronic proof of delivery from Correos.
6. Failure to deliver.
If the recipient does not pick up the shipment, it is returned to Mailteck & CustomerComms for controlled destruction.
How does our online bureaufax service work?
At MailTecK & CustomerComms we take care of receiving your notification, printing it and enveloping it in an environment of security and data privacy reinforced by our ISO 27001 and 27701 certifications. We also manage the delivery to the addressee through Correos, with two delivery attempts before its return. All this provides the maximum legal guarantee.
With our online Burofax, your company obtains greater security and delivery ratio and also saves time and costs.
Frequently asked questions about Burofax
The online burofax is a service that allows you to send legally valid documents over the Internet but, in the case of MailComms, with postal delivery by Correos, which adds a guarantee to the process. The sending process is simple, even in the case of mass mailings: once you access the PostaMail platform, select the type of mailing you want to send (registered letter, bureaufax, etc.), upload the document to be sent, enter the recipient’s information and that’s it. We take care of the rest. Once the document has been delivered to the indicated person, a certificate is generated that serves as legal proof of delivery.
A burofax is generally delivered within 24 – 48 hours of being sent. However, the speed of delivery may vary and depends on the time of dispatch and the working days during which the process takes place. It is important to remember that the delivery time does not affect the legal validity of the shipment.
The burofax has full legal and evidentiary validity. It serves as evidence in any claim or in court, as it proves the content of the document sent, the identity of the sender and the recipient, and the exact date and time of sending, as well as all the details related to the delivery. The bureaufax is commonly used for formal communications, legal notices and the sending of relevant documents whose receipt must be proven.
Does your company need to send Burofax online?
OTHER SOLUTIONS ON CERTIFIED NOTIFICATIONS