Increased security and confidence in operational communications with your customers
Transactional communications
Transactional communication solutions for enterprises
Transactional communications have taken on a new dimension since the entry into force of the GDPR, which limits the use of non-consensual commercial communications. You will strengthen your relationships with your customers if you take advantage of your operational channels, both physical and digital, and already established, to offer personalized information and tailored promotions.
Invoices, statements, renewals, contract changes… Our integrated management simplifies the process of adding promotional messages (transpromo) to transactional communication, resulting in considerable cost savings. Having a single supplier with high quality standards certified by Aenor will allow you to optimize the transactional communications that you will send in some phases of your customers’ life cycle.
The peace of mind of working with a provider such as Customer Comms with ISO 27001 (information security) and ISO 27701 (data privacy) certifications will allow you to manage your communications within the regulatory framework. This will also result in satisfactory experiences for your customers, developed in environments of maximum security and trust.
Our transactional email management service is of interest to you if you are looking for:
- Easily and efficiently combine transpromo messages in your transactional communications.
- Optimize the conversation with your customers with guaranteed regulatory compliance.
- Integrate our solutions for transactional communications: transpromo, dynamic, e-Invoice and archiving.
- Work transactional communications with the confidence of an ISO 27001 and 27701 certified provider for information security and privacy.
Do you want to learn more about our transactional communications solutions?
Shall we advance together in your digital transformation?
Talk to our specialists. Tell them what you need and they will offer you expert advice tailored to your objectives.
OTHER SOLUTIONS FOR COMPANIES
Frequently asked questions about our transactional communications services for businesses
Transactional emails enhance the relationship with your customers by providing useful, immediate and personalized information, such as order confirmations, shipping updates or reminders. These messages reinforce trust, show professionalism and promote a positive customer experience, which increases customer satisfaction and loyalty to your brand.
A provider with ISO 27001 and 27701 (for information security and privacy) and 9001 (quality management) certifications offers, in addition to a service, the peace of mind of integrating all the necessary measures to avoid problems of compliance with regulations such as the RGPD and other cross-cutting or sectoral regulations.
Transactional messages can be personalized through integration with CRM systems or databases that include customer preferences, both those they have actively indicated and those collected through various customer interactions.
Our transactional communications service can be managed, depending on the solution or format, through our Communicalia platform, developed in-house, including the integration of tools that complement the service.