Your qualified sustainable supplier

Compliance by design

As a technology company and developers of our own applications, we have adopted the philosophy summarized in the concept of “compliance by design“. Simply put, this means that data security and privacy is in the DNA of our solutions. This is true from its conceptualization and the initial phases of its design process.

This is how our tools are adjusted to the effective compliance with the European regulatory framework such as the General Data Protection Regulation (GDPR) and the Organic Law on Data Protection and Guarantee of Digital Rights (LOPDGDD).

Learn in this section about the main certifications we have obtained in relation to security, privacy, compliance and the legal value of the data and evidence collected in the processes launched through our applications.

Qualified trusted service provider,
in the form of certified electronic delivery

In 2021, we have taken a further, very relevant and unique step in the Spanish market. The Ministry for Digital Transformation and Public Administration has recognized us as a qualified trust service provider, in the modality of certified electronic notification.

Access to the list

This is an accreditation that applies to the core of our activity, and means that data sent and received through our applications will be admitted as evidence in legal proceedings, even if they are in electronic format.

In case of litigation, a judge will admit the evidence collected during the communication process collected and generated by our systems, as everything is produced according to the provisions of the regulation (EU) 910/2014 eIDAS.

This recognition provides a high level of security and confidence in the delivery of messages through our multichannel communications solutions.

Discover in this video what our qualification means and the benefits it can bring to your company:

National Security Scheme (ENS)

We have been certified at the medium level of ENS (National Security Scheme) after passing a strict audit. The ENS of the National Cryptologic Center (CCN) seeks to strengthen the security and privacy of data when electronic transactions are carried out and also in physical channels (e.g. printing).

This certification means that our systems are optimized in all aspects of security, cybersecurity and information privacy, and complements perfectly with our other certifications such as ISO 27001 and 27701.

>Download the certificate

ISO 27001 y 27701

On this road to excellence we have reached two other milestones, certified by Aenor, such as ISO 27001 (information security), complemented by ISO 27701 (information privacy). Both guarantee our full compliance with regulations and our commitment to security in the processing, management and control of the data entrusted to us by our clients.

Information privacy management in accordance with UNE-ISO/IEC 27701:2019.
>Download the AENOR certificate of MailTecK
>Download the AENOR certificate for Customer Comms

ISO 22301 Business Continuity

Our ISO 22301 Business Continuity certification indicates that we are prepared to maintain our activity in the event of emergencies, catastrophes or extremely serious situations. For each service, this ISO certification establishes the impact of an outage, its level of criticality, the maximum recovery time and recovery point and a contingency plan. It also defines a test plan in variable scenarios. ISO 22301 translates into confidence, assurance, business resilience and enhanced legal compliance for our customers.

>Download the MailTeck certificate
>Download the Customer Comms certificate

Certification in criminal compliance

In addition, we have accredited our criminal compliance model. This certification provides us with preventive tools to ensure that our activity, that of our staff and the people acting on our behalf is carried out in accordance with the law, internal policies, sectoral codes of ethics and other mandatory or voluntary provisions.

Sustainable technology and service provider

As specialists in sustainable digital transition: we actively contribute to achieving the environmental objectives of the companies we work with. Our “Corporate Sustainability Plan” is part of a corporate social responsibility strategy that seeks to contribute to the fight against climate change, the health of ecosystems and decent levels of well-being for people.

As the MailTecK & Customer Comms Group, we are the only provider in the legal multichannel communications sector to offer our customers the environmental benefits of digitization and certified sustainable media.

Certifications that endorse us as a sustainable supplier

Our “Corporate Sustainability Plan” is part of a corporate social responsibility strategy that seeks to contribute to the fight against climate change, the health of ecosystems and decent levels of well-being for people.


EcoVadis - Customer Comms

It gives us an above-industry average score for our management of corporate social responsibility and sustainable procurement.

Carbon Footprint CO2 Calculated

It certifies that our greenhouse gas (GHG) emissions into the atmosphere are reduced compared to the average for our sector.

Exclusive MailTecK Certificates

ISO 14001 Certification | Environmental Management Systems

ISO 14001 Certification | Environmental Management SystemsISO 14001, which we obtained in 2015, certifies our commitment to sustainability and, at the same time, guides us to achieve more ambitious results in all our areas of activity. This ISO analyzes everything from the raw materials we work with (certified paper, non-polluting inks, biodegradable plastics, etc.) to our production equipment (and its environmental impact). It also measures the energy efficiency of our facilities.

Download the AENOR certificate

Download the IQNet certificate

ISO 9001 Certification | Quality Management System

ISO 9001 Certification | Quality Management SystemA transversal certification that is present in everything we do in each of our areas of activity. ISO 9001 has allowed us to design an integrated quality system and work under its specifications. It is synonymous with efficiency, guarantee and reliability of our performance.

Download the AENOR certificate

FSC® Chain of Custody and PEFC

Our chain of custody is certified under the standards PEFC Certificate No.: AEN-PEFC-COC-0247 and FSC Certificate No.: AEN-COC-00075. This means that all the paper and cardboard we use in our day-to-day business and in customer projects comes from sustainably managed forests, respecting traditional uses, ensuring reforestation and supporting local communities. FSC® stands for Forest Stewardship Council and PEFC stands for Programme for the Endorsement of Forest Certification.

PEFC Chain of Custody certificate

PEFC Chain of Custody certificate

Download PEFC certification

FSC® Chain of Custody Certification

Download FSC® certification

MailTecK is committed to establishing an integrated system of quality, environmental management and chain of custody, based on certifications such as ISO 9001.

Since 2014, our PEFC and FSC® chain of custody certification, certifies the sustainability of print jobs in any type of promotional or transactional campaign, helping our clients to convey to the market their respect for the responsible use of natural resources.

Chain of custody commitment statement. Our commitment to the chain of custody certified under PEFC and FSC® criteria has led us to define a management system that allows us to assure our customers that their communication processes are developed under strict controls of respect for the environment.

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These are our commitments, as MailTecK & Customer Comms Group, to continue to contribute to the sustainability of our business:

  • GHG Protocol: international standard for calculating the carbon footprint of organizations. It accounts for and returns a report including the six types of greenhouse gases.
  • ZERO WASTE: for waste management with less pollution and raw material savings.

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