CCM Customer Communications Management Services

CCM (Customer Communications Management)

Design, manage and send personalized multichannel communications to your customers.

Your customer expects to receive personalized communications, updated in real time and accessible through different devices and channels: postal, email, SMS, web, app, messaging, voice and video, among others. In other words, customers demand digital transition applied to the communications that impact them. And to meet that demand, many companies need to upgrade their old and rigid customer communication systems based on legacy technology, but often lack the time and resources to do so.

The services of Customer Communications Management (CCM) from Customer Comms enable companies in all industries to design, manage and send multichannel communications (physical and electronic) customized. They bring companies like yours a definitive step closer to the effective digital transformation of their critical and regular document communications with customers, such as account statements, letters, policies, contracts, invoices, customer correspondence and direct marketing communications.

On the other side, your customers, suppliers and partners will receive what they want, how they want it and on the devices they want, in a homogeneous way and with state-of-the-art , fast and reliable technological solutions.

CCM (Customer Communications Management)

Design, manage and send personalized multichannel communications to your customers.

Your customer expects to receive personalized communications, updated in real time and accessible through different devices and channels: postal, email, SMS, web, app, messaging, voice and video, among others. In other words, customers demand digital transition applied to the communications that impact them. And to meet that demand, many companies need to upgrade their old and rigid customer communication systems based on legacy technology, but often lack the time and resources to do so.

The services of Customer Communications Management (CCM) from Customer Comms enable companies in all industries to design, manage and send multichannel communications (physical and electronic) customized. They bring companies like yours a definitive step closer to the effective digital transformation of their critical and regular document communications with customers, such as account statements, letters, policies, contracts, invoices, customer correspondence and direct marketing communications.

On the other side, your customers, suppliers and partners will receive what they want, how they want it and on the devices they want, in a homogeneous way and with state-of-the-art , fast and reliable technological solutions.

MailTecK & Customer Comms works primarily with Quadient’s Inspire Suite, a leader in Gartner’s “magic quadrant”, as a CCM solution. Thanks to this specialization, our CCM service generates more than 40 million documents annually with an added value: the security of working with a qualified provider of trustworthy electronic services, certified by AENOR in information security and privacy (ISO 27001 and ISO 27701). If you want to know more about our certifications, please visit our web section.

Benefits offered by our CCM solutions:

Digitally transform your company’s communications without facing costly technological changes.
They create personalized experiences in apps and websites with interactive responsive capabilities and intuitive interfaces.
They adapt your communications to the new legislation in your sector in an agile way.
They reduce time by 30% and costs by 50% compared to in-house implementation projects.
They simplify customer communication processes to the maximum, which will boost operational efficiency.
They are reliable solutions that connect with multichannel communications delivery management tools, such as Communicalia, and even offer certification and custody through Certysign. They also include the physical support with documentation printed in our own production plant.
They broaden engagement and enrich the user experience between companies and their end customers.