» Archiving Solutions: 360º Archiving, Retrieval and Delivery

Data archiving

Archival Consulting: Improving customer responsiveness and efficient access to documents

What happens when a customer calls your company’s customer service line to ask for clarification on the latest invoice?

There are several answers to this question, but with Archiving, the valid answer is that the service professional has quick access to the invoice and can view it while listening to the customer’s comments. In addition, you can resend a copy at the customer’s request and even certify the shipment, with CustomerComms, at the same time.

Archiving offers you a 360º ecosystem for archiving, retrieval and fast forwarding of documents that is optimal for departments such as Customer Service, Marketing, Operations, Sales and Purchasing, among others, to facilitate quick and satisfactory responses in specific situations.

This translates into benefits for your company and its professionals such as agility, reduction in the number of complaints and improvement in customer loyalty and retention rates. Thanks to our archiving solutions, you can archive digital documents and provide quick and satisfactory responses in specific situations.
Moreover, by digitally archiving documents, you optimize your processes and ensure immediate access to the information you need.

E-Archiving interests you if you are looking for…

A single repository for the company and its distributors, where you can manage the archiving of digital documents such as offers, contracts and orders.
Eliminates risks related to document loss through a secure and accessible data archive.
Share real-time communications with a cloud platform that facilitates data archiving and effective collaboration.
A legal document custody solution managed by a Trusted Third Party.