Send a Certified Email quickly, securely and with real-time tracking
Certified Email
Send certified emails and save on time and costs
We present the ultimate solution for your communications with our certified email service. You will get the immediacy of the digital world together with legal validity, save costs and guarantee real-time monitoring.
Discover our certified email service
Thanks to our certified email platform, you will simplify your digital communication processes and have the peace of mind of knowing that your messages are protected and certified. We guarantee the legal validity and security of every certified email you send.
Send communications by email digital certificate
This solution offers you the possibility to send reliable communications via email and enjoy all the advantages of a 100% digital channel, such as immediacy of delivery, cost savings and real-time tracking.
Through our platform CertySign platform, you can custom design an email communication according to the level of reliability you need. Thus, you can establish processes to identify the sender and the recipient and certify the e-mail and its reception, acceptance and rejection, always with full traceability.
Our ability to manage multichannel communication processes allows our customers to choose the delivery channel and also the possible combinations between different channels. In this way, if after several attempts the user does not receive the email, we could automate a communication by certified SMS or by online burofax through the postal channel.
Legal assurance from a qualified and trusted service provider
Certified emails sent through our platforms acquire probative value: we are a qualified provider of electronic trust services in the form of certified electronic delivery, according to eIDAS.
Features of the certified email service
Easy integration.
Within the systems managed by the company: ERP, CRM, ECM…
Multichannel delivery.
If the certified email is not received, a postal or sms can be automated.
Safe custody of evidence.
During the time required by the client or as established by law.
Certification.
Both the communication process and the content, with time stamps.
Benefits of certifying an e-mail with Customer Comms
- Time and cost savings.
- Simplified preparation and distribution.
- High levels of reliability.
- Reduction of paper use and carbon footprint.
- It respects the image and sender of the brand.
- Increase open rates by personalizing the message.
- It has a native Salesforce connector.
Do you want to switch to certified electronic notifications, by email, with full probative value?
OTHER SOLUTIONS ON CERTIFIED NOTIFICATIONS
Frequently Asked Questions
Various industry and cross-sector regulations require that certain customer communications must be traceable after the fact.
The sending of certified email complies with the characteristics established in the regulations and protects companies against possible customer complaints thanks, among other things, to the traceability and collection and custody of evidence.
With our integration capabilities, your company will be able to send certified emails through your usual systems (ERP, CRM, ECM) or through our solutions from any web browser, in Software as a Service (SaaS) mode.
Like any other email, the reception of a certified email is immediate under normal circumstances, that is, as long as the email address is operational and ready to receive mail.
In any case, some sending solutions allow second delivery attempts or even combine channels (in our case, SMS and WhatsApp, to gain efficiency.
A certified email sent through our systems has full legal validity as it complies with all the requirements established in the eIDAS regulation, such as, among other issues, the collection and custody of evidence or full traceability.
In addition, our certified email benefits from our accreditation as a qualified provider of electronic trust services, which makes it extremely reliable.
The price of sending a certified email varies depending on the provider, its level of legal reliability, the services chosen and other commercial issues.
In any case, its use represents a significant cost saving compared to other options such as, for example, postcards or bureaufaxes.
Our system offers complete traceability that allows the sending company to know at all times and in real time the status of sending and receiving the certified email, if it has been opened, if the recipient has clicked on the message and other statuses.
In addition, this traceability is also certified, so that it becomes evidence to be used in case of dispute with customers.