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Communication solutions with legal value
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Everything you need to know about the Customer Care Services Bill
Last February, the Council of Ministers of the Spanish Government approved a new version of the Customer Services Bill, which is expected to be published and come into force during the last quarter of this year. Its main objective is to alleviate the deficiencies detected in the provision of this type of service by large companies and thus improve consumer protection in order to guarantee their rights.
Microsoft vendor error triggers “largest computer outage in history”.
A qualified and trusted e-service provider is an essential partner for every company when it comes to managing its cybersecurity-related risks. But this collaboration can also be defined in terms of accountability, trust and agility. We tell you more details in this article.
Qualified or unqualified trusted service provider: it is important that you know the differences.
Sometimes, one word in a long denomination makes a fundamental difference. This is the case of the trusted electronic service provider, which sometimes includes the word qualified, something that in many areas of activity makes a difference. And it is so relevant that we have proposed to write a post to explain it.
The “crucial” role of the qualified service provider in cyber risk management for companies
A qualified and trusted e-service provider is an essential partner for every company when it comes to managing its cybersecurity-related risks. But this collaboration can also be defined in terms of accountability, trust and agility. We tell you more details in this article.
Is a WhatsApp message legally valid?
If you as a company use certified WhatsApp with customers, suppliers or employees, your communications will have probative value in case of litigation. We tell you how to get it and its legal basis.
Digital wallets: the future EU Digital ID Wallet defined in eIDAS 2
As we told you in a previous article, eIDAS 2 offers the creation of a European digital wallet as one of its main new features. But the implementation of this tool is expected to be completed in 2026. Meanwhile, other solutions offer similar functionalities with the same legal assurance, compliance, security and privacy. This is the case of DNI Wallet, which we offer in our portfolio of services.
Certified omnichannel communications in the insurance industry
"Omnichannel communications at all stages of the customer lifecycle" means an exponential number of interactions. And when they occur in a hyper-regulated sector such as insurance, working with a partner that guarantees regulatory compliance is essential. One of the keys to achieving this, and to preventing difficulties, is certification.
We are about to enter the eIDAS 2 era and here’s what it means
The eIDAS 2 era is here. The final text is expected to be published in a little over a month and approximately 6 months later the member states will have to comply with the new requirements. But what is new compared to the original eIDAS? Here we explain them to you.
Digital and physical certified notices: international legal validity
Have you ever wondered how to send a certified notice abroad? In this article we talk about the international validity of reliable communications, physical and digital, including the burofax and certified email.
Reliable notifications by WhatsApp
In a world where digital technology has become deeply integrated into our daily lives, it is not surprising that applications such as WhatsApp have begun to be used in the realm of legal communications, including lease notifications. But is WhatsApp really a reliable medium for this type of communication? In this article, we will explore [...]
Validity of WhatsApp communications
In the digital era, instant messaging, and in particular WhatsApp, has become a fundamental communication tool. Its use transcends the personal and often ventures into the legal arena, where messages can be considered as evidence in trials. In this article, we will explore how the validity and authenticity of WhatsApp messages can be proven in [...]
Welcome to the era of certified communications and electronic contracting via WhatsApp.
Today, WhatsApp is the conversational channel par excellence. And from MailComms Group we offer you to adapt it to the activity of your company to turn the app into a powerful solution for certified communications and electronic contracting, with full legal validity and without leaving WhatsApp. We tell you all about it in this post.
What is document authentication?
The document authentication is a process that is carried out in order to ensure that the information contained in the document is valid and authentic, i.e. it is a process that verifies that the document has not been modified and/or altered and is signed by an authorized representative. In this article we will explain why [...]
Limitation clauses in insurance contracts
Good practice in relation to limiting clauses in insurance contracts guarantees the rights of the insured to receive correct information, protects insurers and can make the difference in the event of litigation.
What is the difference between electronic signature and digital signature?
Digitization has transformed the way we conduct our daily business, including the way we sign documents. Digital signatures and electronic signatures have become key tools to guarantee the security and authenticity of documents in the digital world. In this article, we will explore the differences between digital signatures and electronic signatures, and understand what they [...]Te acompañamos en el camino de la transformación digital
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