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Communication solutions with legal value
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Transactional communications on paper and digital at the same time
Postal letters will always play an important role in transactional communications with customers, despite the inexorable advance of digital communications. They are even adapting and evolving, using new digital techniques that improve efficiency and reduce costs.
Why insurance companies should be wary of claims process failures in the customer experience
Anyone who has ever had to make an insurance claim knows that even when it is a small claim it is an inconvenience. The advent of digitization has significantly improved the process, from digitizing communications to automating processes (digitization has transformed the way insurers operate and how they communicate). Until a few years ago, if a person had to make a claim on their car or home insurance, they had to make an appointment with a repair center, rearrange their schedule and meet the adjuster with their car or at their home.
Redefining the digital account opening and onboarding customer journey
Financial institutions have known for quite some time that they need to up their "digital game". Digital retail experiences are putting enormous pressure on banks and other financial institutions to innovate and deliver better digital account opening and onboarding experiences that can be completed in a single session. Today, the "digital branch" is essential for [...]
Security in procurement: from paper to blockchain technology
Far from what some companies still think, blockchain technology has other possible uses beyond bitcoin transactions. Undoubtedly, it can already be said that this technology is one of the keys to the Digital Transformation of companies, along with others such as Artificial Intelligence or the Internet of Things.
Onboarding and opening digital accounts for clients: top priority in 2019
Financial services organizations are racing to become digital businesses. The more digital and mobile services are offered, the greater the need for electronic signatures as a facilitator of onboarding and opening digital accounts for customers.
How can your brand stand out and engage your audience through email marketing?
With more communication channels available to companies than ever before, marketing strategies are becoming diluted. Consumers are demanding personalized content, and GDPR and ePECR are causing headaches in boardrooms. For email marketing providers, the mood is pessimistic, but is it true? It is not true! Here are some reasons to be optimistic.
Multifactor authentication
Authentication methods that rely on more than one factor are more difficult to compromise than single factor methods. Consequently, properly designed and implemented multi-factor authentication methods are more reliable and more effective fraud deterrents than the now obsolete single-factor username and password authentication.
“CertySign will make it possible to manage all legal communications in a single space.”
Francisco Marina is a senior consultant specializing in legal communications, electronic signatures and custody at MailTecK & Customer Comms. With more than 10 years of experience in consulting in document process sales, BPM and e-administration, Francisco talks to us about MailComms Group's legal solutions, the CertySign platform and the digital transformation of legal communications.
Which electronic signature implementation option suits your organization’s needs?
With rapid changes in the marketplace and technological advances, many organizations are riding the wave of digital transformation to adapt to the technology and processes needed in today's digital world.
Are CXM (Customer Experience Management) and CCM (Customer Communications Management) converging?
The merger of CXM and CCM simply makes sense. In 2005, Procter & Gamble (P&G) announced the purchase of the Gillette razor blade company for $57 billion in stock. The interest in the merger was the ultimate goal: P&G wanted to drive internal growth and innovation in its company by incorporating many of the processes [...]
Enabling digital account openings with identity verification and electronic signature
At some point we have all opened a new checking or savings account, or applied for a loan. Generally, a large number of steps must be followed to complete the application process. In addition, in many cases we need to resort to several mechanisms to prove our identity, address or income, which results in an endless and frustrating experience. All of this begs the question: in the digital world, how do we deliver a seamless and secure account opening experience, one that ensures applicants don't abandon the process?
Artificial Intelligence and chatbot applications in the insurance industry
The insurance industry is currently in the midst of a digital transformation, a process that has accelerated with the entry of new players in the market, such as Insurtech. In this period of change, tools and technology such as robotization, Big Data or Artificial Intelligence (AI) are positioned as the perfect allies to achieve two objectives: automate tasks and improve the customer experience.
Inbound and Outbound Marketing can be used at the same time.
In recent years, numerous articles and blog posts have pitted inbound and outbound marketing against each other, as if they were the worst enemies. We have also been taught to think that outbound marketing is dead, and that the entire marketing budget should revolve around inbound marketing. In this post we differentiate between the two tactics and present a case study for the use of each, but more importantly, we demonstrate how they can be used together.
Obtain consent and sign GDPR contracts with e-signatures
One of the cornerstones of GDPR compliance and contract signing is having the right measures in place to capture, record and manage customer consent.
Do you want to know more about the new GDPR? Download our informative guide
GPRD Guide to the new General Data Protection Regulation Since May 25, the new General Data Protection Regulation on the protection of individuals with regard to the processing of personal data and the free movement of such data has been mandatory. This means that currently no company can use its customers' data unless it has [...]Te acompañamos en el camino de la transformación digital
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