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Smart Contracts: the definitive guide for beginners
Blockchain technology introduces Smart Contracts, which change the way we do business today. What are Smart Contracts? Let's start by knowing what exactly Smart Contracts are. These are like the usual contracts that allow us to exchange property, money, shares or anything valuable in a secure and transparent way, but with a small difference. With [...]
How can insurers reduce churn rates with smarter communications?
Of all sectors, insurance companies have the second highest churn rates in the UK, according to a recent UK CallMiner Index report, which reveals that 24% of consumers switched providers in the last 12 months alone. Understandably, customer retention remains an area of focus for the insurance industry. But what opportunities and risks exist when it comes to gaining customer loyalty in a market that is being reshaped by digital transformation? Amanda Beesley, Group Sales Director at Paragon Customer Communications, offers some advice.
The electronic contracting of package tours: Personalized Digital Travel Itinerary, electronic signature and GDPR.
We tell you what happened in our SegitturLab workshop on e-procurement, developed during the last edition of Fitur. "One is always satisfied with this type of forum, in large part because of its bidirectionality. It is interesting to be in front of industry professionals, most of them with long experience, to tell them about solutions [...]
Workshop on personalized multichannel communication solutions and e-signature for package travel contracting
We will present, through successful cases of the sector, personalized multichannel communication solutions and electronic signature contracting, applied to the tourism sector, which facilitate compliance with current legislation. The solution brings together personalized information, in digital format, of the travel services demanded and the related contracts that are accepted by electronic signature with full legal [...]
How digital identity verification can help prevent real-time fraud
By 2020, spending by U.S. financial institutions (FIs) to combat account application fraud losses is estimated to reach $599 million. Bank account application fraud occurs when a fraudster uses stolen personally identifiable information (PII) or fake identification documents to open a new bank account, attempting to impersonate a real new customer.
Insurance Revolution: hundreds of conversations on the digitalization of the insurance industry
A few weeks ago a new edition of Insurance Revolution was held, a meeting organized by iKN Spain and attended by 390 professionals. We approached it with a dual role of sponsors and speakers to actively participate in its agenda, full, dynamic and innovative, in which the weight was shared between the novelties of the sector and networking.
The electronic signature in the Occupational Risk Prevention sector: a key tool for the automation of contracting processes.
We are facing a new stage in constant movement, which revolves around new technologies and the Internet, and is generating profound changes and transformations in a society that moves in a globalized world. These changes represent a true revolution that we are living through and for which companies must be prepared. However, today there are many companies that have not yet realized what they are "on to".
Driving great customer experience in insurance: three ways technology helps insurers overcome disruption
Traditional insurers are currently battling a triple threat. First, there is a constant stream of new players entering the industry, with tech giants such as Amazon and Google trying to test the waters in this market; thus creating a whole new variety of competition with new advantages. After all, could an insurer claim to have the level of knowledge that Google or Amazon could potentially have of their customers? Second, customers are evolving along with the industry: they are more tech-savvy, have rising expectations, as well as a growing willingness to leave if those expectations are not met. Finally, regulations are changing, from the data protection requirements of GDPR to the more industry-focused Insurance Distribution Directive.
Digital bank account opening: how to transform and secure the process
More and more customers take for granted that when they carry out an account opening process they can do it digitally from their cell phones or other online channels, and at any time. That's why banks and other financial institutions need to offer customer-centric, mobile-first account opening and onboarding experiences if they want to keep pace with the accelerating digital transformation that businesses are undergoing today.
Reimagining the digital experience: using the cloud to improve customer communications
How leveraging the cloud improves customer communications and digital experience strategies. Customer communications systems are often overlooked when it comes to the cloud, but as this paper demonstrates, this should not be the case. Cloud DX solutions offer immediate benefits in terms of improved requirements points (task level) and provide a platform for integrated improvements [...]
Electronic signature guide for beginners. Key considerations for the creation of digital business processes
Organizations are using e-signatures to go digital In general, companies are going digital. They are transforming customer transactions and the customer experience by moving from paper to enterprise-wide adoption of electronic signatures. In addition, processes such as recruiting, HR, invoicing and more are achieving rapid efficiency gains and dramatic cost reductions thanks to the widespread [...]
Why use blockchain in the insurance industry?
If there is one thing we can be sure of, it is that blockchain is beginning to position itself as a tool capable of adding a layer of value to insurers' digitalization processes. Your customers are increasingly demanding greater simplicity and speed in transactions, as well as greater transparency. In this way, blockchain's own characteristics (immutability, traceability, transparency or speed, among others) offer companies in the sector what they need to meet the new demands of an increasingly digital customer.
Transactional communications on paper and digital at the same time
Postal letters will always play an important role in transactional communications with customers, despite the inexorable advance of digital communications. They are even adapting and evolving, using new digital techniques that improve efficiency and reduce costs.
Why insurance companies should be wary of claims process failures in the customer experience
Anyone who has ever had to make an insurance claim knows that even when it is a small claim it is an inconvenience. The advent of digitization has significantly improved the process, from digitizing communications to automating processes (digitization has transformed the way insurers operate and how they communicate). Until a few years ago, if a person had to make a claim on their car or home insurance, they had to make an appointment with a repair center, rearrange their schedule and meet the adjuster with their car or at their home.
Redefining the digital account opening and onboarding customer journey
Financial institutions have known for quite some time that they need to up their "digital game". Digital retail experiences are putting enormous pressure on banks and other financial institutions to innovate and deliver better digital account opening and onboarding experiences that can be completed in a single session. Today, the "digital branch" is essential for [...]Te acompañamos en el camino de la transformación digital
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