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Communication solutions with legal value
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Making the most of postal mail as part of a multichannel strategy
If anything has accelerated the global pandemic, it has been the corporate race to digitize. In times of confinement and social distancing, organizations have had to streamline their digital processes to satisfy a virtual customer, who has become no less demanding.
Introduction to digital identity verification
The impact of the global pandemic has led to some unexpected changes in the financial, insurance and health services sectors-rather than halting operations, it has accelerated digitization efforts. While face-to-face activity may be restricted, individuals and businesses still need access to loans; homes and cars still need to be financed and insured; and healthcare providers need to be verified before enrolling in critical systems.
Integrated design as the foundation of the digital transformation of omnichannel communications.
Digital transformation affects and optimizes all facets of a company, but some in particular. This is the case of communications with customers, even more so if these are carried out through multiple, interchangeable and synchronized channels and devices. That is, when we talk about omnichannel communications.
Our participation in the AMAEF conference on document control, electronic signature and traceability in IDD
On Tuesday, December 1, we participated in a conference organized by the Association of Insurance Mediation of Financial Institutions (AMAEF).
The power of customer journey orchestration
Customer experience has always been defined as the sum of all the interactions the customer has throughout his relationship with the brand. More recently, however, this definition has evolved to include the emotions, feelings and perceptions that the customer has about those interactions. Customers have many more opportunities today to amplify their voice about a [...]
MailComms Group reinforces its commitment to blockchain and creates its own IPFS network
Our MailComms Technology team has created its own IPFS network to securely store your customers' files. IPFS or InterPlanetary File System, also known as Interplanetary File System, allows to store in a distributed network all kinds of information and documents quickly and securely with P2P technology, creating multiple copies of these documents in the different nodes that make up the network, betting on blockchain technology for companies.
New disruptors bring rapid change to traditional insurance industry
For every industry there comes a time when new competitors come into play, attracting attention and becoming the new players in the industry. The insurance industry is experiencing this disruption now, and they are doing more than just taking potential revenue away from traditional insurers, they are forcing them to change in order to survive.
Improve campaign results and avoid penalties with Data Quality
In the processes of digital transformation of customer relationships, the analytics of data and customer interactions is the starting point for achieving the best customer experience in omnichannel communication processes. To optimize the analysis, the data must be of high quality, i.e. complete, enriched with external variables and reliable. However, the reality is that most companies do not have quality data, which is causing not only heavy financial losses, but also major deficiencies in customer service.
We participate in Alastria’s annual report: with CertySign we bring blockchain to your company’s day-to-day operations
At MailTecK & Customer Comms and hand in hand with our partner atSistemas, we are part of Alastria's annual report thanks to our CertySign solution, which is registered as a blockchain application in the legal area. But we do not stop here, we actively participate in the development of a network that aims to build [...]
How to optimize the relationship with your employees with electronic signature
Think for a moment about the path an employee follows in your company. From before the start, with the sending of a formal offer, to the moment you leave the company or retire with the signing of a severance or liquidation agreement. In between, over the years, you will have signed dozens of documents of various types: salary increases, special agreements, health insurance renewals, receipt of equipment, confirmations of having received mandatory training, modifications of working conditions...
Digital check-in with Certysign, the beginning of digital transformation in your hotel
The situation we are still experiencing due to the coronavirus is continually modifying the protocols for checking in guests at hotel establishments. At MailTecK & Customer Comms we keep an eye out for new developments to facilitate guest check-in and check-out management by the hotel. For example, by facilitating the signing of new documents and forms related to Covid-19, such as those currently in force.
Customer Communications Management (CCM) and Data Quality, our key solutions for improving multichannel digital communications in the insurance industry.
Insurance companies have been facing some common challenges for some time now. Among the main ones, two relate to the relationship with its customers. One of them focuses on the design of customized products and services based on a good analysis of the customer database. Another main goal is also customer acquisition and loyalty, which forces companies to focus on customer experience. Personalized digital communications are the key to overcoming the challenges described above once de-escalation from coronavirus confinement has begun.
Electronic signature for new hires… and much more…
We have become accustomed to thinking of the electronic signature as a facilitator in the digital transformation of companies, with application especially in the closing of contracts with their customers, whether they are individuals (B2C) or companies (B2B). But it is undoubtedly a cross-cutting solution that goes far beyond pure procurement and can be applied to a large number of areas and processes in each company.
The definitive checklist on electronic signature security
No organization wants to have security scars. That's why IT and IT security departments generally perform due diligence on their cloud hosting services and software providers to protect against data breaches, data loss , malware , viruses y phishing and other security threats. To help defend your organization, we have compiled an electronic signature security [...]
Authentication options for e-signatures: strike the right balance with secure, easy-to-use authentication
Today's organizations are evolving to stay competitive in an increasingly digital world. With a heavy reliance on smartphones and tablets, customers expect at the very least a convenient, secure and seamless experience when transacting with businesses remotely. As a result, more companies in the EU, U.S., Canada and around the world are considering e-signatures as part of their digital transformation strategy because of the improved customer experience they provide.Te acompañamos en el camino de la transformación digital
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