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Communication solutions with legal value
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Don’t let GDPR consent management ruin your call center calls
Obtaining express consent, in accordance with the requirements of the GDPR, is such a long and tedious process that it can lead to a poor customer experience and even abandonment of the call, which can result in a loss with great economic impact. In this post we propose an alternative management that speeds up the process thanks to the use of channels such as SMS and email during the call, through our CertySign tool.
3 keys you need to know about the GDPR and its application in Spain
In a few months it will be three years since the date of mandatory application of the General Data Protection Regulation, and five years since its approval as a European regulation. If we look back to a few months before May 25, 2018, it is easy to remember the frenetic activity of all companies to adapt to the new regulations, much more protective and protective of the user than the previous one.
Security by Design: security and privacy in the DNA of our platforms
Cybersecurity within a multichannel communication management process is the pillar on which our technological developments are based. The trust this generates in our customers and the real threat posed by cybercrime today are more than enough reasons for us to Security by Design becomes our company philosophy. If you want to know more about this [...]
MailTecK & Customer Comms increases its focus on legal communications in 2021
2021 is the year of legal communications for MailTecK & Customer Comms. This has always been one of the group's strategic lines, but during the year that has just begun, the focus will be intensified with special involvement of the product development department with the CertySign platform, reinforced by the incorporation of professionals in the areas of Product Marketing and Sales.
Making the most of postal mail as part of a multichannel strategy
If anything has accelerated the global pandemic, it has been the corporate race to digitize. In times of confinement and social distancing, organizations have had to streamline their digital processes to satisfy a virtual customer, who has become no less demanding.
Introduction to digital identity verification
The impact of the global pandemic has led to some unexpected changes in the financial, insurance and health services sectors-rather than halting operations, it has accelerated digitization efforts. While face-to-face activity may be restricted, individuals and businesses still need access to loans; homes and cars still need to be financed and insured; and healthcare providers need to be verified before enrolling in critical systems.
Integrated design as the foundation of the digital transformation of omnichannel communications.
Digital transformation affects and optimizes all facets of a company, but some in particular. This is the case of communications with customers, even more so if these are carried out through multiple, interchangeable and synchronized channels and devices. That is, when we talk about omnichannel communications.
Our participation in the AMAEF conference on document control, electronic signature and traceability in IDD
On Tuesday, December 1, we participated in a conference organized by the Association of Insurance Mediation of Financial Institutions (AMAEF).
The power of customer journey orchestration
Customer experience has always been defined as the sum of all the interactions the customer has throughout his relationship with the brand. More recently, however, this definition has evolved to include the emotions, feelings and perceptions that the customer has about those interactions. Customers have many more opportunities today to amplify their voice about a [...]
MailComms Group reinforces its commitment to blockchain and creates its own IPFS network
Our MailComms Technology team has created its own IPFS network to securely store your customers' files. IPFS or InterPlanetary File System, also known as Interplanetary File System, allows to store in a distributed network all kinds of information and documents quickly and securely with P2P technology, creating multiple copies of these documents in the different nodes that make up the network, betting on blockchain technology for companies.
New disruptors bring rapid change to traditional insurance industry
For every industry there comes a time when new competitors come into play, attracting attention and becoming the new players in the industry. The insurance industry is experiencing this disruption now, and they are doing more than just taking potential revenue away from traditional insurers, they are forcing them to change in order to survive.
Improve campaign results and avoid penalties with Data Quality
In the processes of digital transformation of customer relationships, the analytics of data and customer interactions is the starting point for achieving the best customer experience in omnichannel communication processes. To optimize the analysis, the data must be of high quality, i.e. complete, enriched with external variables and reliable. However, the reality is that most companies do not have quality data, which is causing not only heavy financial losses, but also major deficiencies in customer service.
We participate in Alastria’s annual report: with CertySign we bring blockchain to your company’s day-to-day operations
At MailTecK & Customer Comms and hand in hand with our partner atSistemas, we are part of Alastria's annual report thanks to our CertySign solution, which is registered as a blockchain application in the legal area. But we do not stop here, we actively participate in the development of a network that aims to build [...]
How to optimize the relationship with your employees with electronic signature
Think for a moment about the path an employee follows in your company. From before the start, with the sending of a formal offer, to the moment you leave the company or retire with the signing of a severance or liquidation agreement. In between, over the years, you will have signed dozens of documents of various types: salary increases, special agreements, health insurance renewals, receipt of equipment, confirmations of having received mandatory training, modifications of working conditions...
Digital check-in with Certysign, the beginning of digital transformation in your hotel
The situation we are still experiencing due to the coronavirus is continually modifying the protocols for checking in guests at hotel establishments. At MailTecK & Customer Comms we keep an eye out for new developments to facilitate guest check-in and check-out management by the hotel. For example, by facilitating the signing of new documents and forms related to Covid-19, such as those currently in force.Te acompañamos en el camino de la transformación digital
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