Terms of use of the site

Customer Comms

General Information

CUSTOMER COMMUNICATIONS TECKNALIA, S.L., (hereinafter CCOMMS) in its capacity as owner and responsible for this website, in compliance with the provisions of Article 10 of Law 34/2002, of July 11, Services of the Information Society and Electronic Commerce, makes available to users the following information generates this website:

Owner: Customer Communications Tecknalia, S.L.
N.I.F.: B-86414000
Registered Address: Avenida de la Recomba, 14.28914 Leganés (Madrid)
Registration Data: Commercial Registry of Madrid, Volume 29,801, Folio 98, Section 8, Page number M-536210.
Contact: Phone: 916 895 665

E-mail address of the Data Protection Officer:


These General Conditions of Use (hereinafter, the “GCU”) regulate the use of the website “
(hereinafter, the “Website”) that CCOMMS makes available to users who access it in order to proceed with the request made.

Therefore, these GTU shall apply both to the promotional activity and the provision of information that is carried out through the Website and to the provision of the services offered therein, in such a way that they shall govern at all times both for the simple browsing of the Website and for the contracting of services within the framework of the Website, although the latter activities shall additionally be subject both to the GTU described below and to the applicable General Contracting Conditions and the Special Conditions, if any, that may exist.


The access to and/or use of the website, attributes to the user the condition of user, accepting, from that moment, fully and without any reservations, the present GTU, as well as the Particular Conditions that, in its case, complement, modify or replace the GTU in relation to certain services and contents of the website, being obliged to respect the restrictions of use of that page established by CCOMMS at any time.


Access to and use of the website is free of charge for users and does not require prior user registration.


The user undertakes to use the website, its services and contents without contravening current legislation, good faith, generally accepted uses and public order. Likewise, it is forbidden to use the website for illicit or harmful purposes against CUSTOMER COMMS or any third party, or that, in any way, may cause damage or impede the normal operation of the Website.


The use of the website is at the sole and exclusive responsibility of the user. Such liability shall extend to the use, by the user or any third party, of any passwords or similar assigned for access to the website or any of its services.
Without prejudice to the foregoing, CCOMMS reserves the right to deny or disable at any time and without prior notice, access to the website or restricted access, to those users who violate these GTU, the rules established by CCOMMS or its partners or may disrupt the proper functioning, image, credibility and / or prestige of CCOMMS or its partners.
In this sense, CCOMMS reserves the right to cancel or restrict access to the Web site to certain Users, in case of observing any conduct that in the opinion of CCOMMS is contrary to these Terms of Use, the Law, the rules established by CCOMMS or its partners or may disrupt the proper functioning, image, credibility and / or prestige of CCOMMS or its partners. Likewise, CCOMMS may hold Users liable for damages resulting from the misuse of the Website.
CCOMMS does not guarantee the legality, reliability, usefulness, truthfulness or accuracy of the content transmitted by users while using the Website.
CCOMMS does not control the use that users make of the website, nor does it guarantee that they do so in accordance with these General Conditions.
CCOMMS does not control or guarantee the absence of computer viruses in the services provided by third parties through the website that may cause alterations in your computer system (software and hardware) or in the electronic documents and files stored in your computer system.
The only purpose of the linking devices that the website makes available to users is to make it easier for them to search for information available on the Internet.


Any use or modification of the Material or the Contents for any purpose other than that authorized in the General Conditions will be considered a violation of international copyright laws, which protect copyrights.

Regarding the contents, it is prohibited:

  • Its reproduction, copying, distribution, modification or manipulation, in any form and for any purpose, unless prior written authorization has been obtained from its legitimate owners or it is legally permitted.
  • Any infringement of the rights of CUSTOMER COMMS or its legitimate owners on them.
  • Its use for any commercial or advertising purposes other than those strictly permitted.

CCOMMS guarantees that the contents, including intellectual property, are not of an illicit nature and do not infringe current legislation. Consequently, the contents of the website shall not be xenophobic, pornographic, discriminatory, racist or in any way encouraging violence.
In addition, CCOMMS will take any legal action it deems appropriate to prevent any unlawful or immoral conduct.


CCOMMS may modify unilaterally and without prior notice, whenever it deems appropriate, the structure and design of the website, as well as modify or eliminate the services, contents and conditions of access and/or use of the website.


This CCOMMS website makes available to users connections and links to other websites managed and controlled by third parties. The sole purpose of these links is to make it easier for users to find information, content and services on the Internet, but in no case may they be considered a suggestion, recommendation or invitation to visit them. CCOMMS does not market, direct, previously control or make its own the contents, services, information and statements available on these websites.
CCOMMS assumes no liability whatsoever, even indirectly or subsidiarily, for damages of any kind that may arise from access, maintenance, use, quality, legality, reliability and usefulness of the contents, information, communications, opinions, statements, products and services existing or offered on websites not managed by CCOMMS and which are accessible through the CCOMMS Portal.


CCOMMS does not grant any warranty and is not responsible, in any case, for damages of any nature that may be caused by:

  • Failure to comply with the law, morality and good customs, as well as public order, or the use of the products and/or services offered in a non-diligent or incorrect manner, or for purposes or effects that are illicit or contrary to the provisions of these TOU or the applicable conditions that may be applicable.
  • For the acquisition or contracting of services, goods or products that can be acquired or contracted from third parties through an access on the CCOMMS Web Site, especially in those cases in which the purchase or contracting process is carried out directly on the third party’s web page and even if distinctive or a “frame” appears with the graphic elements of the web page (Branding).
  • The lack of availability, maintenance and effective functioning of the website and/or its services or contents.
  • The lack of usefulness, suitability or validity of the website and/or its services or contents to satisfy the needs, activities or specific results or expectations of the users.
  • The existence of viruses, malicious or harmful programs in the contents.
  • The reception, obtaining, storage, dissemination or transmission, by the users, of the contents.
  • The unlawfulness or lack of truthfulness, accuracy, reliability, relevance, timeliness and completeness of the content and information transmitted or made available to users, including information and services provided by third parties or by users through the website.
  • Non-compliance by third parties of their obligations or commitments in relation to the services provided to users through the website.
  • Of the contents, files, information, advertising, opinions, concepts and images that do not depend on the Web Site, nor are managed by CCOMMS. Nor is it responsible for the misuse of the contents of the Web Site, being the sole responsibility of the person who accesses or uses them.
  • From the improper use of the access passwords of the users to access the contents of the website service that require them and the consequences of any nature arising from the misuse by users, their loss or forgetfulness, and their misuse by unauthorized third parties.
  • The incapacity of any user or the impersonation of a third party by the user.
  • Of the contents provided by users.


Detailed information on Data Protection can be found on our Data Protection page.
Data Protection


This website uses its own cookies to track user navigation and ensure the quality and security of navigation on the website during the session. These cookies do not collect or contain personal data of the user and their information has the sole purpose described above.
You can obtain more information by visiting the page of our


Part of the website may host advertising content or be sponsored. Advertisers, sponsors and partners are solely responsible for ensuring that material submitted for inclusion on the website complies with applicable laws. CCOMMS shall not be liable for any errors, inaccuracies or irregularities that may be contained in the advertising content or that of sponsors or partners.
In any case, to lodge any claim related to the advertising contents inserted in this web site, please contact the following e-mail address:


All the General and Particular Conditions included in this website are governed by Spanish law. All conflicts, controversies or situations derived from the General and Particular Conditions shall be submitted to the Courts and Tribunals of the Villa de Madrid, and the parties expressly waive their jurisdiction.


By accepting the clause of sending commercial communications of the contact form, you expressly authorize CCOMMS to send commercial communications by electronic means (email), and/or other equivalent means of communication (sms, mms) and/or traditional (postal mail) regarding promotional campaigns, discounts and the launch of new products and services that CCOMMS commercializes in the market. If you do not wish to be informed of our products and services, you can send an email to
putting in the Subject: UNSUBSCRIBE.”


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