We have been certified in ENS and ISO 22301. This directly benefits our customers in terms of security, privacy, trust, business continuity and emergency response. It also integrates perfectly with the set of certifications we had already obtained, such as ISO 27001 and 27701 (information security and privacy) and 9001 (information quality), among others, as well as our recognition as a qualified provider of electronic trust services (according to eIDAS).

Conoce nuestras nuevas certificaciones: ENS (Esquema Nacional de Seguridad) e ISO 22301 (Continuidad de Negocio)

At MailTecK & Customer Comms Group we consider our certifications as the pillars of our business. And they are so because they demonstrate to our customers the way we work, they allow us to access contracts that require them and, above all and very importantly, they help us to continuously improve our processes. Today we present two new ones that we have incorporated to our ecosystem: ISO 22301 for Business Continuity and ENS (National Security Scheme).

ISO 22301 Business Continuity

It is one of the most relevant standards for a company that provides services, even more so if these are critical for its customers. ISO 22301, which we have just obtained, indicates that our activity will not be interrupted in the event of emergencies, catastrophes or extremely serious situations. And in the event that our service is affected, it will be as minimal as possible.

When talking about “business continuity”, one always thinks of a catastrophe such as fire, major floods or a long power outage. But this concept also includes the consequences of pandemics, computer attacks (cyber-attacks) or even wars.

ISO 22301 translates into trust. The companies that work with us know that the services they have contracted will be carried out because we are prepared. To obtain this certification we have trained, and will do so periodically, recoveries in different continuity scenarios.

How does our ISO 22301 certification benefit you?

  • Reliability of our services in catastrophic or emergency situations.
  • Security and confidence.
  • Business resilience.
  • Improved legal compliance.
  • Optimized risk management that is transferred directly to our customers through our projects and services.

For each service, this business continuity ISO establishes the impact of an outage and its criticality level, determines the maximum recovery time and the recovery point (backup) and defines a contingency plan and a test plan in variable scenarios.

ENS | National Security Scheme

The ENS was created and promoted by the National Cryptologic Center (CCN) to protect the security and privacy of data when electronic transactions are carried out. It is essential for companies offering services to public administrations, and they themselves must comply with it at different levels (local, regional and state). The administrations thus establish barriers against possible attacks coming through secondary channels (suppliers, universities, public companies) and not directly.

Exceeding the ENS requirements, as we have done, means optimizing, with a high level of demand, our technological systems in terms of security, cybersecurity and privacy. And, of course, the ENS perfectly complements our ISO 27001 and 27701 information security and privacy standards.

Our ENS compliance benefits you by:

  • The security and privacy it adds to the data we handle in the projects we execute for your company.
  • The defense it provides against possible sanctions for security incidents.
  • Our enhanced legal compliance, which is yours.
  • Compliance with requirements to work with public administrations as indicated in the regulations.

In the group we have been certified at the ENS medium level, which implies passing a strict audit on impact in terms of: availability, integrity, confidentiality, authenticity and traceability. And logically, meeting the requirements of the middle level implies doing the same with the lower ones.

Other MailTecK & Customer Comms certifications

MailTecK & Customer Comms’ set of certifications and acknowledgements underpins our activity and guarantees a quality, sustainable and legally binding service. If you want to know them you can examine them in our page Certifications, where we have compiled them and we include the recognition as Qualified Trusted Service Provider in the modality of certified electronic delivery. In this section you will also learn about our criminal compliance certification, the EcoVadis silver medal for our CSR management or the Carbon Measured certification by CarbonQuota.

And if you ask us through the form below, we will tell you more about how each of them can benefit your company and its level of service through the projects we provide for it.

Interested in learning more about the benefits of compliant technology management?

Contact us through this form.


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