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Omnichannel communication solutions
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EIDAS and E-Signature: a legal perspective
Electronic signatures in the European Union This work is a collaboration between Lorna Brazell of Osborne Clarke LLP and VASCO's eSignLive. In the first part, Osborne Clarke provides an opinion on the legal validity of electronic signatures in the European Union. The second part has been prepared by eSignLive and outlines best practice recommendations for [...]
Convergence between Customer Communications Management (CCM) and Customer Experience Management (CXM)
Bringing communication into the 21st century in line with your customer. When it comes to customer experience (CX) strategy, customer communications are often one of the most overlooked components of the customer journey. In many cases, the CX strategy tends to focus on front office communications, training employees on a regular basis on how best [...]
The new European regulation makes it mandatory to obtain explicit consent for the processing of personal data.
European regulation 679/2016 (General Data Protection Regulation - GDPR) which came into force on May 25, 2016 and will be of. obligatory as of May 25, 2018.The company is obliged to obtain explicit consent for the processing of personal data of its customers. The new regulation represents a turning point for companies that process personal [...]
Why an omnichannel experience satisfies the customer and your business
A random consumer receives the promised email to sign up for a health insurance policy. He studies the offer and is satisfied with it, so he decides to accept. He immediately begins to fill out the form that the bank has sent him to collect more or less complex data, but in the middle of [...]
Redefining the customer journey for a digital world. Customer and company perspective
Today's customer is at the center of every business transaction and keeping the customer engaged has never been more vital than it is now in a digital world. A new customer initiates a relationship in the The customer is in the recommendation or recognition stage and goes through a cycle of defining a need, researching [...]
Integration of digital and traditional channels: a truly omnichannel customer experience
Across all industries, companies are looking for ways to adapt to the digital world with a fully tailored product offering and specifically designed work processes. These companies know that launching digital channels requires great efforts and that sometimes the benefits disappoint. However, although the integration of digital and traditional channels in an omnichannel experience is [...]
New CNMV regulations. Communications to unitholders of the Fund Managers.
The CNMV has tightened the regulations on the Periodic Public Information (PPI) that CCIs, including Fund Managers, must that CCIs, including fund managers, must send to investors and unitholders. The PPI should include, among other things, information on the market view and investments made, on voting rights policies and their exercise, and an explanation of [...]
European eIDAS regulation, a paradigm shift in digital identification and electronic signatures
European Regulation No. 910/2014 on electronic identification and trust services for electronic transactions in the internal market (eIDAS) represents a paradigm shift in digital identification and electronic signatures. Establishes the figure of the trusted service providers(a natural or legal person that provides one or more trust services, either as a qualified provider (complies with the [...]
What is a customer journey?
A customer journey is a set of interactions that a customer has with the company to complete a task such as evaluating, registering, getting support or renewing a product or service. Looking back, Customer Journey Management is an omnichannel customer engagement strategy that takes an outside-in approach from the customer's perspective to improve the customer [...]
Microsoft technology at the service of insurance companies
Microsoft provides insurance companies with the technology that facilitates the digital transformation of their business. Cloud, Internet of Things, Blockchain, Bigdata and Machine Learning; these are the tools proposed by Raimond Nol, EMEA Insurance Manager, at Community of Insurance, the event that took place last April 20 in Madrid. These technologies are present in the [...]
Digital transformation in the age of the customer
Conclusions of the study conducted by Forrester to evaluate the digital transformation process in companies: Customer experience is the vital aspect of digital transformation. Companies are on the road to digital transformation, but they still have a long way to go. External solution providers fill the gaps and control the momentum towards digital transformation. DOWNLOAD [...]
Capgemini and EFMA Global Commercial Banking Report 2016.
With FinTechs gaining ground, banks are looking to play an essential role in today's evolving digital ecosystems to remain relevant in delivering a better customer experience. The 2016 World Retail Banking Report, from Capgemini and EFMA , explores the global customer experience , the disruption and impact of FinTechs , and how customers perceive banks.
GMC. Insurance. Delivering multichannel communications without replacing legacy systems.
White paper from our partner GMC that conveys the ease of implementing GMC Inspire in multichannel customer communication processes without the need to replace legacy systems. Although there has been much talk about restructuring the data and communications outputs of legacy systems to provide modern customer communications management (CCM), the approach to the solution has [...]
Deloitte. Insurance disruption. Digital services.
Commentary to the Deloitte Report on the disruptive digital technologies that are affecting the Insurance sector. Many in the insurance industry agree that digital technology threatens the sector. The perception is that new entrants in the sector, with new business models supported by digital technologies, can capture a large part of the value chain. The [...]
BBVA. Innovation Center. Customer experience and omnichannel in financial services.
Interesting article on omnicality in financial services companies reinforcing the need to combine physical and digital channels at the customer's will. Even though it was published in 2013, it is still relevant today. The era of omnichannel banking is already here For financial services companies, the omni-channel challenge lies in finding the right mix of [...]Te acompañamos en el camino de la transformación digital
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