![Banca Comercial 2016](https://mailcommsgroup.com/wp-content/uploads/2021/04/Banca-Comercial-2016.jpg)
With FinTechs gaining ground, banks are looking to play an essential role in today’s evolving digital ecosystems to remain relevant in delivering a better customer experience. The 2016 World Retail Banking Report, from Capgemini and EFMA , explores the global customer experience , the disruption and impact of FinTechs , and how customers perceive banks.