The title of this post may seem exaggerated, but making this service available to our clients seems very relevant to us. We have added WhatsApp to our channels of certified communications, SMS, e-mail and postal mail. That is to say, from now on, any company will be able to interact with its users through the most popular instant messaging app and include, in the same conversation, key elements for the legal reliability. such as, for example, electronic signatures, obtaining consents required by the GDPR or certified digital identification.
Our solution is not limited to managing the sending through WhatsApp of a link for the user to click and continue the process outside the application. We have designed a service that works as an integral conversation within WhatsApp, end-to-end, in which the person can have an end-to-end conversation.The customer will be able to talk in real time with your salesperson or with a chatbot, who will guide you through the process and provide you with all the information and answers you need on the spot. In addition, you can complete the conversation with a purchase or contract without leaving the conversation, by means of an electronic signature (simple or advanced) or by sending your RGPD consent.
For its part, the company will have a powerful and agile tool that guarantees regulatory compliance and offers services such as personal data management, evidence collection to certify communication or recruitment. (under ISO 27001 and 27701 security standards) and the secure custody of evidence. All this with the added confidence of our accreditation as a qualified provider of trusted electronic services, as recognized by the Ministry of Economic Affairs and Digital Transformation, and of the platform that manages the entire process: CertySign, a technology of our own design.
In addition, the company that launches its electronic communication and contracting processes through our certified WhatsApp service will enjoy benefits such as, among others:
- Immediacy in user-company relations.
- Agile conversions thanks to conversations that will turn into hires in record time.
- Engaging user experience in an environment that customers are accustomed to.
- Acceleration of business processes.
- Possibility of combining certified channels (WhatsApp, email, SMS and postal) to maximize efficiency, from the same platform and always maintaining traceability.
- High conversion rates from sustained and fast contracting and/or signing decisions.
- Possibility of custom-designing communication processes, both in terms of technical characteristics and look & feel, as well as the level of reliability required.
- Ability to enrich the conversation with multimedia or interactive elements such as buttons, drop-down lists or validations.