The IDC whitepaper, obtained after a debate with representative companies in the sector, deals with multichannel and information management in the Spanish insurance sector.

After presenting the particular casuistry of the insurance sector with respect to customer information management processes, the article defines the priorities of the business and ICT departments in the short and long term. In addition, the need to automate processes is emphasized, not only in the calculation of premiums and scoring, but also in cross-selling and the interface with the brokerage.

Finally, the main ICT challenges are defined as follows:

  • hyper-regulation with a large part of the ICT resources allocated to regulatory compliance (SEPA, FATCA,…)
  • lack of management commitment to justify technology change projects while technology natives are still a small part of the turnover.
  • culture that does not adapt to the pace of technological evolution.
  • the uncertainty caused by the current regulations, which do not specify the procedures for their implementation within companies. The conclusions end with the need for alignment between ICT and Business, the optimal management of resources to dedicate the minimum necessary to regulation with the implementation of an omnichannel model that requires first the redefinition, adaptation and orchestration of internal processes, before being able to offer the service to customers.

Javier Echebarria

La multicanalidad como parte de la gestión de la información en el sector asegurador español. Implicaciones en el departamento TIC.

Headline:Multichannel as part of information management in the Spanish insurance sector. Implications for the ICT department.

Source: IDC Consulting
Date: 09-04-2016
Format: PDF
Size: 678Kb
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