Streamlines archiving, retrieval and forwarding of your communications
Archiving solutions
Archival Consulting: Improving customer responsiveness and efficient access to documents
What happens when a customer calls your company’s customer service line to ask for clarification on the latest invoice?
There are several answers to this question, but with Archiving, the valid answer is that the service professional has quick access to the invoice and can view it while listening to the customer’s comments. In addition, you can forward a copy at the customer’s request and even certify the shipment, with MailComms Group, at the same time.
Archiving offers you a 360º ecosystem for archiving, retrieval and fast forwarding of documents that is optimal for departments such as Customer Service, Marketing, Operations, Sales and Purchasing, among others, to facilitate quick and satisfactory responses in specific situations.
This translates into benefits for your company and its professionals such as agility, reduction in the number of complaints and improvement in customer loyalty and retention rates. Thanks to our archiving solutions, you can securely store digital documents and facilitate quick and efficient responses to specific situations. In addition, by digitally archiving documents, you optimize your processes and ensure immediate access to the information you need.
E-Archiving interests you if you are looking for…
- A single repository for the company and its distributors, where you can manage the archiving of digital documents such as offers, contracts and orders, among others.
- Eliminates risk of document loss through secure and accessible digital data archiving.
- Share real-time communications with a cloud platform that facilitates data archiving and effective collaboration.
- A legal document custody solution managed by a Qualified Trusted Service Provider.
Main features of our archiving solutions
Fast integration in communications systems of different vendors via API, webservices and sFTP.
SaaS (Software as a Service) platform.
Private and secured access through a web browser.
Google-like search engine with use of various search metadata.
File in PDF, HTML, text, voice and video formats with the possibility of forwarding and certification.
Are you interested in implementing Archiving in your company?
OTHER TRANSACTIONAL SOLUTIONS
Frequently asked questions about our digital archiving solution
A single repository for archiving data and digital documents is a space, in our case secured and in the cloud, in which invoices (and other types of documents) are archived so that they are available to all departments of the company that need to access them, quickly, for management and customer service operations.
Digital document archiving eliminates the need to store documents in physical format. This eliminates the risk of misplacement or accidental destruction of paper documents, a risk that too often materializes, and makes it easier to find documents quickly in a secure, digital environment.
Among many others, a digital document archiving service allows companies to save storage costs, minimize the risk of accidental loss or destruction, and build customer loyalty thanks to the agility and effectiveness of the archiving system: departments that need it can instantly access documents to provide offers to customers or answers in the case of complaints or questions, in real time.
All documents that have traditionally been stored in paper format, but because of their usefulness and importance in customer relations, especially invoices, agreements and contracts.