RGPD software for multichannel consent management
CONSENT MANAGEMENT
Our solution for GDPR consent management
Since 2018, the General Data Protection Regulation (GDPR) regulates the processing of personal data of natural persons. Its main mandate is clear: your company must reliably demonstrate explicit and unequivocal consent for the processing of your customers’ data and, therefore, for you to communicate with them. Moreover, this consent is multiple.
All this involves a complex management that MailComms Group, through our RGPD consulting and proprietary technology, can facilitate. Our GDPR consent management solution will allow you to comprehensively manage consent throughout the customer lifecycle.
CONSENT SPECIFICATIONS ACCORDING TO THE RGPD
Our GDPR service for SMEs and companies must be express, freely given and demonstrably obtained.
The user must grant one for each purpose with the possibility of revocation.
The controller must be able to prove, at all times, that it has obtained consent in accordance with the provisions of the GDPR.
Your request must be made in clear, simple and easily understandable language.
Each consent has a life cycle that needs to be managed.
With the legal guarantee of a qualified service provider you can trust.
Our RGPD software benefits from our accreditation as a qualified provider of trusted electronic services by the Ministry for Digital Transformation and the Civil Service. This provides a high probative value even in the event of litigation to the evidence that the system collects throughout the process.
In addition, Customer Comms technology will offer you full traceability, compliance assurance, penalty protection, quality service and simplified operations in a single system, developed in collaboration with ECIX Tech.
Success story of our GDPR consent management service
Discover how a leading telecommunications company increased its success rate in obtaining GDPR consents by 27%. This leap in effectiveness was made possible by CertySign and its combination of SMS and email.
Do you want to know how we can help you with GDPR compliance?
FEATURES OF OUR SOLUTION TO ENSURE COMPLIANCE WITH RGPD CONSENTS
- Centralized consent management: dynamic multichannel forms, integration via script or API and 24×7 cloud management.
- Obtaining reactive consent at all customer contact points.
- Proactive collection through campaigns or import of historical consents.
- Multi-channel procurement (web, e-mail, sms, WhatsApp and postal), where the user chooses what to accept, reject or modify.
- Management of consents throughout their life cycle: obtaining, modifications and revocation.
- Legal reliability and evidence: traceable and certifiable process through our GDPR consent management solution for SMEs and enterprises.
BENEFITS OF OUR RGPD CONSULTING
Improve your compliance achievement rates through proactive and reactive multi-channeling.
Reduce risks in communications with the consent hub: whitelist and Robinson list management.
Avoid heavy penalties from the AEPD and European bodies for non-compliance with RGPD.
I save costs and time with a process that also offers optimized UX.
Replace your paper communications with digital ones with your customer’s consent.
Our GDPR services and solutions are of interest to you if you are looking for…
- An outsourcing of the process of obtaining and managing consents.
- Comply with guarantees with the European regulation RGPD.
- Replace your paper communications with digital ones with your customer’s consent.
Discover how our platform for GDPR compliance and consulting works
Do you want to manage your customers’ express consents in an automated way?
Frequently Asked Questions
Our GDPR consulting service offers everything necessary to ensure compliance with the General Data Protection Regulation, from the design of processes to the management of GDPR consents throughout the customer’s life cycle, the certification of the actions taken, the collection of evidence and its custody in a secure environment.
The correct management of GDPR consents and their compliance assurance is one of the most important challenges for companies today. The Spanish Data Protection Agency is one of the most active in Europe, the most if we take into account the number of sanctions related to data protection in all member states. The guarantee of compliance is, therefore, also a guarantee to avoid heavy penalties.
Our GDPR consulting and consent management service includes technology as a compliance ally that offers solutions for the acceptance of terms and conditions, their centralized management, acceptance control, reactive collection at all customer touch points, proactive collection and multi-channel collection. In addition, it obtains the necessary evidence of the facts and stores it in secure environments.
At MailComms Group we are specialists in RGPD regulations and in those that regulate electronic services involved in the certification and management of evidence from legal communication processes. We are also certified in information security and privacy (ISO 27001 and ISO 27701) and have been recognized as a qualified provider of trusted electronic services, which gives extreme legal reliability to the activity carried out through our systems.
MailComms Group’s GDPR consent management processes use proprietary technology, designed under the compliance-by-design philosophy, our consent hub and our CertySign platform.