Guarantee the legal validity of your digital communications with our certified electronic notification service.
Certified electronic notification service
Certify your multichannel communications with our service of telematic notifications
A secure digital transformation process requires communications and transactions with legal value between companies, customers, institutions, suppliers and employees. And these communications and transactions acquire full legal guarantee when the system of certified electronic notifications is provided by a trusted electronic notification service provider such as us.
From a single electronic notification platform, CertySign, we offer solutions for reliable communications and transactions (physical and electronic), with probative value. As part of our integrated management of the multichannel communication process with customers, the CertySign electronic notifications and communications portal integrates different legal solutions such as the management of consents, electronic signatures, certified web publications or digital identifications within the legal environment defined by the eIDAS directive. All this, through a secure telematic notification service with maximum legal reliability and security, via email, SMS, WhatsApp, web, app, audio and postal channel and electronic and notarial custody of content and evidence.
Do you want to know more about our electronic notification services?
We offer a wide range of electronic notification services designed to ensure the security, confidentiality and legal validity of your digital communications.
Our certified systems are designed to meet your digital communication needs in an efficient and reliable manner, and include functionalities such as consent management and electronic custody of content and evidence, among others.
Electronic notification mailbox: shall we move forward together in your digital transformation?
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GET TO KNOW OUR TELEMATIC NOTIFICATION PLATFORMS
Discover our innovative electronic notification system platforms, designed to offer you efficient and secure solutions for your digital communications.
Frequently Asked Questions
An e-notification solution is a system that allows companies to send legally binding communications to their customers, suppliers, employees and other stakeholders.
Although there are many platforms, with more or less functionalities, a complete e-notification tool, such as CertySign, will integrate modules such as electronic signature or RGPD consent management among others, and will be able to use several certified channels (in our case email, postal, SMS, web and WhatsApp) to achieve the highest success rates.
A telematic notification platform makes it possible to send legally binding communications to customers, suppliers, employees and other stakeholders.
The different levels of legal reliability that can be used are sometimes established by regulation (for example, in matters such as supply cut-off notices, modification of conditions, pre-contractual information, etc.) or are advisable in order to have a solid basis of defense in the event of a claim or litigation by a dissatisfied customer, to cite just one possibility.
In any case, an adequate system of electronic notifications is always a guarantee to avoid any surprises in the activity of companies in a multitude of sectors.
The validity of a notification depends on many aspects such as the type of notification, the regulations governing the services or the activity in which it is framed, the type of recipient and sender… If it is a legal notification, among other things the system has to collect time stamps and reliable evidence of the identity of the sender, the recipient, the content, the receipt or opening and others.
In addition, this evidence must be kept in a secure environment for at least five years.
Our solutions for electronic notifications offer, through CertySign (self-developed) a wide range of services designed to guarantee the security, confidentiality and legal validity of our clients’ digital communications.
And they do it in an efficient and reliable way, with guaranteed regulatory compliance and with the appropriate legal authenticity for each case.
The channels they use are: online bureaufax, certified SMS, certified email, certified web publications and certified WhatsApp, individually or combined.
A reliable provider will have certifications related to information security and privacy, cybersecurity strategies, appropriate, robust and continuously updated technology, highly specialized professionals, secure systems and other capabilities aimed at minimizing cyber risks or possible security breaches to the maximum.
At MailComms Group we add to all of the above our recognition as a qualified provider of trusted electronic services, according to eIDAS, by the Ministry for Digital Transformation and Public Administration.
Characteristics of the electronic notification service
Omnichannel electronic notification platform: SMS, Whatsapp, email and postal (burofax or registered letter).
Different levels of legal certainty to choose one or the other according to each case.
Easy implementation in each company’s systems (ERP, CRM, ECM…).
Fully electronic management even in cases of postal delivery, such as the online Burofax.
Certification of content, sending and receiving, sender and recipient, time stamps, opening links…
Evidence collection and custody in secured environments.
High customization possibilities to adopt the look & feel of the company and the sender in appropriate cases.
Benefits of the secure telematic notification service
- Full legal validity.
- High delivery levels.
- Extensive possibilities of combining channels to maximize delivery success: WhatsApp, SMS, email, online burofax and certified web publications.
- Complete and easy integration with Salesforce through our native connector.
- Acceleration of business processes.
- Total and real-time control of the status of your notifications.
- Cost savings and carbon footprint reduction.