Identify your customers quickly and securely via video call
Assisted and unassisted video identification
Verify that your customers are who they say they are through video-identification
We offer you an innovative and reliable video verification service through assisted and unassisted video calls so that you can determine that your future customers are who they say they are quickly and easily, in real time and with an attractive user experience thanks to features such as the “Help Me” button that can be activated at any time during the unassisted identification.
ELECTRONIC IDENTIFICATION WITH ASSISTED OR UNASSISTED VIDEO CALLS
Check the identity of your current and future customers in less than a minute with our electronic identification service via video call.
This tool, ideal for electronic onboarding and KYC and AML processes, has very high levels of success, compliance and evidence gathering for use in potential claims or repudiation attempts.
In a frictionless procedure for the user, your company will be able to verify the real identity of people through a video call in which a multilayer system is implemented, and always with maximum fluidity and usability for the user.
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Video-assisted identification
A specialized agent accompanies the person in the digital identification by video call to resolve, in real time, any doubts that may arise and add an extra layer of security.
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Unassisted video identification
The automatic system directs the process and indicates to the individual, graphically and intuitively, the actions to follow to complete the remote identification sequence.
The video-identification system, powered by AI, communicates the final result and manages any incidents that may arise. This mode can incorporate an agent at the user’s request through the “Help me” option.
Both modalities have a post-audit that guarantees the quality of the process, its veracity and the reliability of the evidence obtained.
Benefits of our assisted and unassisted video identification service
Reliable identification
Minimization of the risk of fraud such as identity theft and account theft.
Real-time identity verification
Use of advanced algorithms and AI and agent participation in the assisted modality.
Engaging user experience
Frictionless process for the individual, with a high level of usability and graphic guidance in the automatic procedure or assisted by professional staff in the unassisted one.
Availability
Possibility of video identification 365 days a year, 24 hours a day.
Agile integration
Easy integration with each company’s systems to streamline customer onboarding processes.
OUR VIDEO IDENTIFICATION SOLUTION IS OF INTEREST TO YOU IF YOU WANT TO…
- Identify customers reliably without falling into tedious onboarding processes.
- Ensure compliance with regulations in sectors such as finance, banking, insurance, telecommunications or utilities, among others (PSD2, SEPBLAC, PBC/FT, IDD…).
- Facilitate the contracting of your services in digital environments.
- Offer a multi-device customer experience, tailored to every need and degree of digitalization.
- Protect your company against identity fraud and other cyber risks.
- Digital inclusion by humanizing the video identification process and improving its accessibility.
- Generate a positive user experience: reduce the abandonment rate.
- Optimize the efficiency of your video identification and incident resolution processes.
Discover how our video call identification service works
Unassisted process
1. The client accesses the system through a private link or during an onboarding process.
2. The video call and associated processes are activated.
3. The system takes a photograph of the front and back of the ID card, a selfie of the person and a proof of life. The analysis is carried out.
4. After completion of the video identification, the next steps of the process are initiated.
5. Evidence is obtained via API and video platform and stored in a secure environment. The result of the process is communicated to the client.
Assisted process
1. The client accesses the system through a private link or during an onboarding process.
2. The connection is initiated (through a call from the customer or from the company with the intervention of an operator).
3. The video call and associated processes are activated.
4. The customer’s identity is registered with ID verification, biometric factors and manual and automatic (AI) aspects.
5. After completion of the video identification, the next steps of the process are initiated.
6. Evidence is obtained via API and video platform and stored in a secure environment. The result of the process is communicated to the client.
OTHER SOLUTIONS FOR CERTIFIED DIGITAL IDENTIFICATION
Frequently Asked Questions
Video identification calls are conducted through secure systems to ensure the security of the data being shared and the results of the identification.
The video verification process, both assisted and unassisted, requires the presentation of an identity document or an official passport, valid and in force.
The video identification process takes only a few minutes to complete. In addition, it has been designed as an attractive and smooth user experience, avoiding unnecessary friction (which could cause the user to cancel), without detriment to your security or legal guarantee.
All companies in industries where electronic onboarding, KYC (Know Your Customer) or AML (Anti-Money Laundering) processes are required will benefit from the security, legal certainty and optimized user experience offered by our video call identity verification solution.
In the case of assisted video identification, the agent in charge will contact the user again. In the event that the process is being carried out unassisted, the user may request assistance from specialized personnel by clicking on the “Help Me” button.
In the unassisted video identification mode, it is the automatic system that directs the process and indicates to the individual, graphically and intuitively, the actions to be followed to complete the remote identification sequence. In the case of assisted video verification, the agent will guide the user, with the help of the system and its interactive and automated options.