Unified Comms (a MailComms Group company) is now an official Salesforce partner! This is very important news for us (and we are very pleased), but also for the customers for whom we are going to develop projects related to CRM, cloud and Salesforce products.
Actually, as you may already know, you don’t need this recognition to implement Salesforce solutions, but achieving this level is a guarantee, in many ways, that transfers directly to project execution in the form of excellence. Want to know how? We tell you about it in this article in question-answer mode.
What does it mean to be a Salesforce partner?
A partner of this technology works in continuous and close collaboration with teams from different areas of Salesforce (sales, marketing, alliances, product, presales…) to align its positioning with that of the manufacturer itself. In this way, Unified Comms, as a partner, will develop a solid and reliable development, marketing and business generation strategy. This also includes continued growth in projects, people and expertise. All with a double objective, closely linked: to offer the best customer service and become a benchmark within the Salesforce ecosystem.
Companies that have achieved this qualification have the necessary training, knowledge and certifications to implement projects in an optimal way for most users, always adapted to the requirements and needs of each client.
What guarantees does this credential offer to customers?
The parameters and scores established by Salesforce for its partnership program measure the experience, innovation and degree of satisfaction of customers or similar projects. In this way, any company seeking the services of an official partner can easily learn about and assess its relationship with Salesforce, its ability to evolve, and feedback from past work. And all of this is key to making a very informed decision.
In fact, this credential provides a very complete and accurate picture of the implementer’s level of expertise, training and proven experience on projects and success stories. In other words, it provides confidence.
What is required to obtain the credential?
A consulting firm that wants to become a partner, as we have just done, has to go through a rigorous onboarding and analysis process conducted by Salesforce. If the manufacturer approves the feasibility, the applicant becomes a provisional partner. Six months later, and after meeting the certification requirements (closely related to the specialization, training and qualifications of its professionals), the company will achieve the qualification of Base Consulting Partner.
What degrees of partnership are there?
Salesforce partners are very experienced in the development and integration of the different Salesforce clouds and products, as well as their verticalization in the main industries. And any company with focus, motivation, preparation and commitment to the platform can become a consulting partner. But to achieve this,firms, whether they are small boutiques or large global integrators, have to go through a series of steps and meet some mandatory requirements.
As for the grades, they are divided into a scoring system (from 0 to 1,000 in 250-point intervals) and into four levels.
- Base
- Ridge
- Crest
- Summit
The system for scoring and leveling up is based on issues such as:
- Success stories and customer satisfaction (evaluating the services provided).
- Innovation, measured by the number of certifications achieved at the architectural, development and functional levels.
- Engagement: new customers, ACV(Annual Contract Value)…
Do you want to know more?
We want to tell you how our recognition as a Salesforce partner can benefit you or how the integration of Einstein 1 Platform can definitely boost the digital transition of your company. We also want to talk to you to tell you what clouds and products we specialize in and what industries we are verticalized in. If you think that entering the Salesforce world or optimizing this technology already applied in your company can improve your activity and, therefore, your results, do not hesitate to contact us to study your particular case.