Leader in personalized omnichannel communication
We integrate multichannel communications of your company, both transactional and marketing, throughout the entire customer life cycle and with full legal validity.
Trusted Omnichannel Communications Service Provider
We want to be your trusted provider to manage omnichannel communications and transactions with your customers, with a full guarantee of regulatory compliance.
Qualified provider of trusted electronic services
The Ministry of Economic Affairs and Digital Transformation recognizes us, since 2021, as trusted service provider qualified in the certified electronic notification modality, according to the parameters established in the European regulation eIDAS.
This is a very relevant and unique accreditation in the Spanish market, which provides a higher level of legal reliability, with the value of proof in court, to the communications sent and received through our tools.
In addition, AENOR (Spanish Association for Standardization and Certification) certifies the group in the ISO 9001 (Quality management), ISO 14001 (environment), in addition to the ISO 27001 (information security) and ISO 27701 (data privacy). We also have the ISO 22301 (business continuity) which indicates that we are prepared to maintain our activity in extreme situations.
Thanks to these certifications and others such as the certification in accordance with the National Security Scheme, we guarantee rigorous compliance with the national and community regulatory frameworks in force at all times, for each sector and in each specific communication.
regtech company
as a company Regtech, we have an ecosystem of our own platforms designed by our specialists under the Compliance by design philosophy such as: Communicationia, CertySign and PostaMail among others, and we collaborate for this with reference partners in the European market such as OneSpan, Quadient, and XMPie by Xerox.
MAILCOMMS Group
Composed of MailTecK & Customer Comms, we are a group specialized in the design and application of digital transformation services and solutions for companies, through their physical and electronic multi-channel communications and transactions with customers, suppliers and employees.
We started our activity in 1994 with MailTecK. Our conviction was to offer a new level of service in the area of personalized graphic communications, and our commitment was to innovate promotional direct marketing campaigns and transactional communications.
Our commitment to innovation and continuous improvement, and the digital transformation challenges posed by our clients, led us to create Customer Comms in 2012. As a technology consultancy, Customer Comms helps companies of all sizes and sectors to design and execute their omnichannel communication strategies with their customers, employees, partners and suppliers.
Mission
Develop services and solutions for our clients that apply the best integrated technology, own and third parties, with philosophy safety by design, a security perspective that ensures regulatory compliance.
Vision
Help companies improve the efficiency and experience (CX) of omnichannel communications with their customers and suppliers based on constant innovation and high specialization.
Values
- R+D+i and customer knowledge as engines for the development of technological solutions.
- Guarantee of regulatory compliance in terms of information security and privacy of personal data.
- Commitment to quality and efficiency in the integration of omnichannel communications processes.
- Protection of the environment through our lesspaper strategy, promoting efficient and responsible management of printed communication.
Shall we move forward together in your digital transformation?
Talk to our specialists. Tell them what you need and they will offer you expert advice tailored to your goals.