Documentation management in multichannel communication with customers
Document digitalization service
Digital document management
Get to know our file digitization solution for companies.
The management of documentation and communications with customers and suppliers, both on paper and through any digital channel, has become a modern-day challenge. And this challenge, in turn, is one of the most obvious paths to digital transformation for any company. The document digitalization services provided by MailComms Group will be the basis of your company’s multichannel document management and will allow you to obtain the key metadata associated with the different types of documents, safeguarding both images and data with strict security measures and under the umbrella of ISO 27001 and ISO 27701 standards. In addition, they allow different departments and users to access contracts, invoices or files online. Even forward them to customers with the possibility of certifying the shipment at the same time. This service completes the life cycle of your documents with a 360º vision. We are able to generate the documents, distribute them through any channel, receive them and keep them in custody, all with full traceability. The control of all phases and the application of operational analytical intelligence allows us to optimize and automate the document and BackOffice processes that are triggered by customer responses. As one of the leading document scanning companies, we offer comprehensive and customized solutions for every need.
Characteristics of the document management digitization process
- Indexing: to access and search content, providing an efficient and organized management of your digital files.
- Digital archive: multiformat digital repository in the cloud.
- Integration and federation: integration of communications from different providers and federation with existing document repositories via API, webservices and sFTP protocol. Ideal for digitization and document management in companies.
- User management and authentication on a multi-user SaaS (Software as a Service) platform: only authorized personnel will have access to the documentation.
Security guarantee, essential for companies that digitize documents. - Statistics: Documentary control maintained by tracing all documents throughout the process.
- Access, search and forwarding: allows the search and forwarding of documentation through different postal or digital channels, optimizing the digitization of documents for companies.
- Certified custody and security of information, with legal guarantee: we are a qualified provider of electronic trust services and we are also certified by AENOR in security and privacy of information. Discover all our certifications in our web section.
Benefits of our document scanning service
Integration within the multichannel communications management process.
Savings in printing, maintenance and space costs
Facilitates access to and search for information via web browser (SaaS)
Custody of documents in secure repositories
GDPR compliance
Are you facing a document digitization challenge in your company?
OTHER SERVICES
Frequently asked questions about our document scanning services
Our document digitalization service for companies includes the entire document life cycle, from the generation or digitalization (with the necessary treatments) to the distribution through any channel and its custody with full traceability, as well as its indexing and application of operational analytical intelligence for process optimization.
All our proprietary platforms and tools have been designed under the security-by-design philosophy from the earliest stages of development.
The entire process is protected under strict security and confidentiality measures and benefits from our ISO 27001 and ISO 27701 certifications for information security and privacy, respectively.
Once you have registered in our system and digitized the documents, you will be able to access them in SaaS (Software as a Service) mode from any web browser or, if this has been planned in the project, from the integration of the service in your company’s systems.
From both repositories your agents will be able to examine the documents for their usual management or customer service tasks or to send them from the same platform, in a secure way.
The price of our document digitalization service varies according to the needs of each company.
Please contact our specialized consultants to study your project, analyze functionalities and solutions and formulate a quote tailored to your company.