Burofax with acknowledgement of receipt: what is it and what is it for?

A burofax is a way to send documents or to notify in a reliable way (such as, for example, notify power outages for non-payment, cancellation of rental contracts, to notify by burofax an unfair dismissal, to notify debts in an irrefutable manneretc.) that provides a series of legal guarantees for both the sender and the addressee. The two features that make a postal communication a bureaufax are the acknowledgement of receipt and the certification of the contents. The acknowledgement of receipt in a bureaufax certifies that the mailing has been effectively delivered, providing a proof of delivery that includes personal data of the recipient, such as his name and surname, ID and signature, or stamp in case of a company. With our online burofax all this management is simplified, being able to obtain and manage evidence of shipment, delivery and content, as well as tracking to save costs.

The acknowledgement of receipt has a specific purpose: to provide reliable evidence that the communication has taken place. This is a crucial component when dealing with legal or important documentation, as the consequences of not being able to prove that a document was delivered can be severe.

Its legal and evidentiary value is greater if the bureaufax is sent through the systems of a qualified provider of trusted electronic services, as is the case of the MailComms group, as accredited by the Ministry of Economic Affairs and Digital Transformation.

In addition, the use of online postal bureaufax by companies offers a number of benefits over traditional postal mail, ensures privacy and security of information according to ISO certifications and plays an important role in the transparency strategies in legal notifications of your company.

The acknowledgement of receipt is one of the elements that accompany the bureaufax and give it an added value compared to other types of notifications. It certifies the authenticity of the delivery of the document and registers the personal data of the recipient prior to the delivery of the document. In the event that the shipment has not been delivered (due to incorrect address, absent addressee, etc.), the acknowledgement of receipt must record all actions taken by the entity in charge of the shipment and other parties involved in the communication (delivery attempts, schedules, and/or other relevant observations). This acknowledgment of receipt can be a physical or digital document using electronic proof of delivery that is signed on a PDA with prior identification of the recipient.

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The acknowledgement of receipt of a bureaufax is received once the mailing has been successfully delivered. This document, physical or digital, is issued by the entity in charge of the shipment and includes the recipient’s data, as well as the date and time of delivery. The shipping entity is responsible for recording these details, as well as any other relevant data about the delivery process.

The number of delivery attempts of a burofax varies depending on the entity that is in charge of the mailing, but generally up to two are made on different days and times. If, after these attempts, delivery has not been possible, the bureaufax is left in deposit at the postal operator’s office corresponding to the delivery address so that the addressee can pick it up personally.

If the addressee is not at home at the time of delivery of the bureaufax and it is the last attempt, a notice is normally left in the mailbox so that he/she can pick it up at the nearest office of the postal operator in charge of the mailing. It is important to note that in order to pick up a bureaufax, the addressee must present valid identification confirming that the person to whom it is addressed. Once received, it is necessary to act accordingly, and it is important to know the consequences of not responding to a burofax.

The cost of sending an electronic or postal bureaufax with acknowledgement of receipt may vary depending on several factors, among which are the entity in charge of sending, the number of pages of the document to be sent, and whether or not an additional service is requested, such as the certification of content, something that cannot be requested if it were a registered letter.
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