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Communication solutions with legal value
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Keys to digital onboarding in the banking sector and its regulatory compliance
Digital onboarding is the remote onboarding of customers in a digital environment, and includes remote identity verification (i.e. ensuring that the customer is who they say they are) and compliance with the necessary cross-cutting and industry regulations.
Tell me how you walk and I’ll authenticate who you are: behavioral biometrics
Behavioral biometrics technology takes into account so many factors, many of them impossible to falsify, that it adds extreme levels of security in cases of identity authentication. It is one of the best current weapons to prevent cyber fraud and a great ally for banks.
Certified e-mail is your ally in your relationship with the insured.
As we told you in a previous article, eIDAS 2 offers the creation of a European digital wallet as one of its main new features. But the implementation of this tool is expected to be completed in 2026. Meanwhile, other solutions offer similar functionalities with the same legal assurance, compliance, security and privacy. This is the case of DNI Wallet, which we offer in our portfolio of services.
The rebuttable presumption of qualified service providers
The law grants the evidence provided by qualified service providers the rebuttable presumption, which provides confidence and security in court. In this article we explain the legal support of this prerogative in case of litigation.
Everything you need to know about the Customer Care Services Bill
Last February, the Council of Ministers of the Spanish Government approved a new version of the Customer Services Bill, which is expected to be published and come into force during the last quarter of this year. Its main objective is to alleviate the deficiencies detected in the provision of this type of service by large companies and thus improve consumer protection in order to guarantee their rights.
Microsoft vendor error triggers “largest computer outage in history”.
A qualified and trusted e-service provider is an essential partner for every company when it comes to managing its cybersecurity-related risks. But this collaboration can also be defined in terms of accountability, trust and agility. We tell you more details in this article.
Qualified or unqualified trusted service provider: it is important that you know the differences.
Sometimes, one word in a long denomination makes a fundamental difference. This is the case of the trusted electronic service provider, which sometimes includes the word qualified, something that in many areas of activity makes a difference. And it is so relevant that we have proposed to write a post to explain it.
The “crucial” role of the qualified service provider in cyber risk management for companies
A qualified and trusted e-service provider is an essential partner for every company when it comes to managing its cybersecurity-related risks. But this collaboration can also be defined in terms of accountability, trust and agility. We tell you more details in this article.
Is a WhatsApp message legally valid?
If you as a company use certified WhatsApp with customers, suppliers or employees, your communications will have probative value in case of litigation. We tell you how to get it and its legal basis.
Digital wallets: the future EU Digital ID Wallet defined in eIDAS 2
As we told you in a previous article, eIDAS 2 offers the creation of a European digital wallet as one of its main new features. But the implementation of this tool is expected to be completed in 2026. Meanwhile, other solutions offer similar functionalities with the same legal assurance, compliance, security and privacy. This is the case of DNI Wallet, which we offer in our portfolio of services.
Certified omnichannel communications in the insurance industry
"Omnichannel communications at all stages of the customer lifecycle" means an exponential number of interactions. And when they occur in a hyper-regulated sector such as insurance, working with a partner that guarantees regulatory compliance is essential. One of the keys to achieving this, and to preventing difficulties, is certification.
We are about to enter the eIDAS 2 era and here’s what it means
The eIDAS 2 era is here. The final text is expected to be published in a little over a month and approximately 6 months later the member states will have to comply with the new requirements. But what is new compared to the original eIDAS? Here we explain them to you.
Digital and physical certified notices: international legal validity
Have you ever wondered how to send a certified notice abroad? In this article we talk about the international validity of reliable communications, physical and digital, including the burofax and certified email.
Reliable notifications by WhatsApp
In a world where digital technology has become deeply integrated into our daily lives, it is not surprising that applications such as WhatsApp have begun to be used in the realm of legal communications, including lease notifications. But is WhatsApp really a reliable medium for this type of communication? In this article, we will explore [...]
Validity of WhatsApp communications
In the digital era, instant messaging, and in particular WhatsApp, has become a fundamental communication tool. Its use transcends the personal and often ventures into the legal arena, where messages can be considered as evidence in trials. In this article, we will explore how the validity and authenticity of WhatsApp messages can be proven in [...]Te acompañamos en el camino de la transformación digital
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