On May 30, we will celebrate the 4th Omnichannel Marketing Conference in Barcelona. During the event we will have experts and professionals who will analyze how companies like yours have substantially improved their customers’ experience using the omnichannel customer journey, with a 360º vision of their interaction. Are you in?
We are privileged to have Joost Van Nispen, who will be the first to speak. The founder and president of ICEMD (Institute of Digital Economy of ESIC) will share with all attendees his vision on the keys to achieve excellence in omnichannel customer management.
Next, Javier Echebarría, CEO of MailTecK & Customer Comms, will describe the relevance of the 360º vision of the customer experience, which is achieved with the design of the omnichannel customer journey.
David Griñán and Moisés Fimat, sales director at Customer Comms and senior consultant at MailTecK & Customer Comms respectively, will present a case study to illustrate how a company in the insurance sector optimizes its customer relations through our solutions for
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ustomer solutions
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xperience
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The success story will be followed by a discussion with all the participants of the day. The dialogue will serve to share experiences related to omnichannel customer journey management with 360º vision, taking into account the special needs of the insurance sector. There will also be time for questions and suggestions that attendees may wish to address to any of the speakers.
The Smartwatch, previously raffled among all those who participated in our initial survey in which we determined the topics to be discussed during the day, will be handed out as a final touch.
