QUALITY, ENVIRONMENTAL MANAGEMENT AND CHAIN OF CUSTODY POLICY

This policy serves to articulate the Integrated Quality Management System based on the UNE-EN ISO 9001:2015 STANDARD, which is materialized in the following commitments.

COMMITMENTS

• To meet the needs of our customers, in terms of pre-printing, printing, personalization and handling of products in various media, differentiating ourselves from the competition by creating innovative and environmentally friendly products and services.
• Fulfill the specific requirements of our clients in each of our business lines (Direct Marketing, Promotional Marketing and Management Documents), as well as the legal regulations with special attention to the RGPD (General Data Protection Regulation), basic pillar of the clients’ trust in our organization.
• Maintain a clear focus on customer needs, a critical spirit and a mentality of continuous improvement of processes and the efficiency and effectiveness of the company, through the performance of indicators, objectives, and the minimization of non-conformities and other deviations that become evident.

OBJECTIVES

• To reduce the total costs of non-quality, inefficiencies and waste, applying policies that allow for increased productivity, optimization and improvement, as well as a commitment to environmental protection.
• To educate and train personnel in the skills and functions of their positions, encouraging their participation in quality improvement programs and their contribution to the improvement of the company’s environmental performance.

MONITORING

• Number and types of incidents in the provision of the service or in the products developed.

We work to fully comply with national labor legislation and international labor conventions, fully rejecting any labor model that involves child exploitation, forced labor, discrimination for any reason, inequality or lack of labor rights and participation.

We uphold the core labor requirements of the International Labor Organization (ILO), which include the elimination of child and forced labor, a safe and healthy working environment, freedom of association and collective bargaining.

COMMITMENTS

• Commitment to the promotion of decent working conditions and defense of fundamental labor requirements:
  • Elimination of child labor: MailComms Group considers the eradication of child labor to be fundamental, ensuring that children are not exploited for labor exploitation.
  • Elimination of forced or compulsory labor: Ensure that no worker is subjected to forced or compulsory labor.
  • Safe and healthy work environment: It is crucial that workers have a work environment that does not put their health and safety at risk.
  • Freedom of association: Workers must have the right to form trade unions and to join them freely.
  • Collective bargaining and labor relations: Collective bargaining and the peaceful resolution of labor disputes should be encouraged.
• MailComms Group complies with current legislation on Labor Relations and Occupational Risk Prevention, promoting equal opportunities among all its employees without any type of discrimination.

OBJECTIVE

• Promote international principles and comply with existing European, national and local regulations that articulate these rights.

MONITORING

• Sanctions, complaints or documented violations, if any.

This policy serves to articulate the Integrated Quality Management System based on UNE EN ISO 14001:2015, which is materialized in the following commitments.

COMMITMENTS

• Comply with all environmental regulations applicable to our activities, including compliance with other voluntary commitments relevant to the context of the organization.
• Adopt a continuous improvement and pollution prevention approach.
• To contribute to the achievement of sustainable development through the implementation of programs to optimize the use of resources and continuous improvement. This is the only way to ensure the necessary competitiveness in the development of our activity.
• Promote a rational consumption of natural or limited resources that guarantees that they will be available for future generations, and that allows for a natural or adequate rate of regeneration of these resources.

OBJECTIVE

• Progressively reduce the impacts associated with our activities.

MONITORING

• We monitor water and energy consumption, both in absolute values and intensity ratios.
• We evaluate waste quantities by typology and source, including those derived from commercial packaging.
• Consumption of other auxiliary materials, which can help us to reduce our impact on the environment.

MailComms Group’s Sustainable Purchasing policy is articulated through the prevention and fight against:

• Illegal logging or trade of illegal timber or forest products;
• Violation of traditional and human rights in forestry operations;
• Destruction of high conservation values in silvicultural operations;
• Significant conversion of forests to plantations or non-forest uses;
• The introduction of genetically modified organisms in silvicultural operations;

COMMITMENT

• Evaluate our suppliers and supply chain partners to detect, on a risk basis, any unethical or unlawful behavior or unsustainable practices.

OBJECTIVES

• That our suppliers and subcontractors apply our same principles, and formally adhere to our Supply Chain Code of Conduct (according to identified risk levels).
• That no partner in our supply chain is subject to complaints, grievances, or legitimate violations.

MONITORING

• Through the systematic adherence of our suppliers and subcontractors to the values represented in our Supply Chain Code of Conduct.

We consume paper and paper products, which are sourced from wood, as raw material for making paper products. The wood comes from forests and woodlands that must be managed sustainably to ensure a constant supply of paper pulp that does not undermine the needs of future generations and that contributes to the conservation of the biodiversity of these ecosystems.

COMMITMENTS

• Promote the sustainability of forests and woodlands as critical terrestrial ecosystems for biodiversity conservation and the sustainability of the wood industry as a manufacturer of paper products.
• Promote the adoption of FSC® and PEFC standards among our customers.
• Not to allow, encourage or participate in any economic activity, either directly or indirectly, that may involve illegal or unsustainable practices in relation to the exploitation of forest resources, regardless of their origin.
• Establish and maintain a sustainable purchasing policy.

OBJECTIVE

• Progressively increase the percentage of paper purchased with responsible/sustainable origin certification (FSC, PEFC).

MONITORING

• Percentage of paper purchased from sustainable sources (FSC, PEFC).
• Through compliance with EUDR and other application regulations.

MAILTECK’S DECLARATION OF COMMITMENT TO CERTIFIED CHAIN OF CUSTODY UNDER PEFC CRITERIA (License Code PEFC/14-38-00114) AND FSC® (License Code FSC- C120858)

Environmental conservation is one of the main motivations of our organization. The Chain of Custody certifications under FSC® (Forest Stewardship Council®) and PEFC (Programme for the Endorsement of Forest Certification schemes) parameters ensure that our activities are carried out under strict controls and parameters of sustainable and responsible environmental behavior.

Under these principles, we have built a system that allows us to supply printed products manufactured with paper from controlled and sustainable sources, thus establishing our Chain of Custody commitment.

MailTecK has made a great effort to build a system that allows us to comply with the values of Chain of Custody, defining, process by process, our management system so that all the personnel of our organization and external collaborators, develop their activities under the criteria defined in it, whose pillars are supported by the requirements of the systems on which it is certified. Since 2014, our PEFC and FSC® chain of custody certification, certifies the sustainability of print jobs in any type of promotional or transactional campaign, helping our clients to convey to the market their respect for the responsible use of natural resources.

COMMITMENTS

• Comply with applicable technical standards and guidelines related to Sustainable Forest Management and other voluntary requirements to which the organization subscribes, derived from FSC® and/or PEFC chain of custody certifications.
• MailTecK, through the control and evaluation of its suppliers, will avoid the use of materials from conflict areas according to the PEFC (License Code PEFC/14-38-00114) and FSC® (License Code FSC-C120858) declarations on this matter.
• MailTecK expressly declares that it is not related, either directly or indirectly, to illegal activities of exploitation, trade, violation of human rights, destruction of forests and any other activity contrary to the principles and requirements of any of the certified Chain of Custody systems.
• Demanding from our suppliers the necessary requirements to guarantee that these circumstances do not occur in the place where the material from which we manufacture our products comes from.

OBJECTIVES

• To ensure that the production for which our customers demand it is made with certified paper whose wood comes from forests that are managed in a responsible manner. To this end, the implementation of a Chain of Custody System ensures, through the different control processes, that these requirements are effectively met.
• Implement a traceability system that supports the verification of inputs, consumption and yields of products with chain-of-custody declarations.

MONITORING

• Kilograms of paper by type of declaration used in each Production Order.

Our activity generates non-hazardous waste, mainly paper waste from the production process, and plastic or cardboard containers (packaging) from the purchase of raw materials and auxiliary materials. We also generate minor amounts of metal, wood, printing toner and other types of waste. At present, printing toner waste is considered non-hazardous waste and a very high percentage is recycled for recovery.

Our activity also generates some hazardous waste, such as printing inks and their containers, in a much lower proportion by weight than non-hazardous waste.

We have a documented waste management system, implemented in accordance with the Aenor Zero Waste standard.

COMMITMENTS

• Promote recycling and efficient recovery of waste at the end of its cycle (final destination).
• Ensure that the paper waste generated by our activity (waste, destruction of obsolete products, etc.) is incorporated as raw material in the manufacture of new paper products.
• Limit, to a minimum, the amount of waste destined for landfill.
• Progressively use inks and other chemical products with the least impact on the environment, by selecting products with the least hazardous and biodegradable composition.

OBJECTIVES

• Progressively increase the percentage of our waste destined for recycling and/or environmental recovery.
• Progressively reduce the number of containers or their weight, per packaging unit.
• Progressively increase the percentage of recycled material in our containers and packaging.

MONITORING

• Quantity of waste by LER code, month and year.
• Percentage of hazardous and non-hazardous waste.
• Percentage of waste sent for recovery (final destination).
• Quantity of waste paper by type of quality (first, second, paperboard, etc.), by month and year.

Our business uses fuels in the distribution and logistics of products, both raw materials (downstream) and finished products (upstream). We consume energy from the distribution network in our paper product manufacturing processes, as well as in the provision of digital services. We also incorporate raw materials and services that have their own carbon footprint (Scope 3).

COMMITMENTS

• Collaborate with the administrations in the GHG emission reduction objectives approved by regulations.
• Promote the best available technologies that help reduce the carbon footprint of our activities.
• Participate in partnerships aimed at researching, developing or adapting cleaner technologies in terms of carbon footprint reduction (mitigation), and resilience to its effects (risk reduction).
• To progressively advance, to the best of our ability, towards the Net-Zero goal in 2050, and to participate in as many partnerships as we can to accelerate social change and reverse or minimize the effects of climate change.

OBJECTIVES

• Progressive reduction of our global carbon footprint.
• Progressive reduction of our Scope 2 carbon footprint.
• Progressive reduction of our carbon footprint derived from the raw material paper.
• Progressive reduction of energy consumption per unit of product (kg or comparable standard unit per year).

MONITORING

• Greenhouse gases, in Tn CO2 Eq. for each heading of the emissions inventory, broken down by Scope 1, Scope 2, and Scope 3.
• Carbon footprint associated with energy purchases (Scope 2).
• kWh consumed per day, month and year. Segregation between time periods and production zones.
• kWh consumed per Product Unit (intensity ratio), expressed as thousands of A4 units printed (or other intercomparable units).

We do not use water in our production processes. Our water use is limited to operations associated with the use of our workplaces: cleaning, maintenance, air conditioning, bathrooms and toilets.

COMMITMENTS

• Commitment not to collect surface or groundwater, using only mains water.
• Zero discharge of liquid waste derived from the production and/or maintenance activities of the facilities to the municipal network or to any other body of water. In this way we favor the purification and reuse of wastewater.

OBJECTIVE

• Make rational use of water and keep consumption levels low, lower than domestic use in any case.

MONITORING

• Water consumption in m3 per supply point, per month.