Jornada Comunicación omnicanal

If you have known for some time that you do not sell but If your customers buy from you and the customer experience is the focus of your business strategy, you can’t miss our 4th Omnichannel Communication Conference, where we will analyze Customer Experience management with a 360º vision. Take a look at the program.

We are delighted to have the assistance of the main companies of the insurance sector in Barcelona. Not registered yet?
There’s still time!
Join us and you will be able to discuss, with more than fifty of the industry’ s professionals, about the management of the
customer journey
in an omnichannel environment.

We would like to highlight the presence of a reference in the world of marketing in Spain as Joost Van Nispen, founder and president of ICEMD (Institute of Digital Economy of ESIC), who will talk to us about the keys to achieve excellence in omnichannel customer management.

Because we believe, in the words of Kotler, that “knowing the customer is much more than selling a product or service, it is understanding the world in which customers live”, we will delve deeper into the
customer journey
in an omnichannel environment, which allows us to gain real knowledge about the customer experience.

I’m sure you’re thinking, “let’s face it, is this even possible?” That’s right. Fortunately, technology provides us with tools that turn personalized management of the
customer journey
a daily reality for many companies. To make sure you have no doubt, David Griñán, commercial director of Customer Comms and Moisés Fimat, senior consultant of the group, will show you a real case of how a company optimizes customer relations through systems that allow automated management of the customer journey.

We know that booking the morning of Tuesday, May 30 is complicated for you, but we really think it’s worth it. If you manage to make time, we will be delighted to welcome you at the Alexandra Barcelona Hotel at 9.30 am, we look forward to seeing you.

You can’t miss it!

Javier Echebarría
Chief Executive Officer
Avda. de la Recomba, 14. P. E. La Laguna
28914 Leganés – Madrid
Mobile: 609 069 895 – Tel.: 913 044 941