Personalize, manage and deliver multichannel messages in an effective, fast and integrated manner
CCM Solutions (Customer Communications Management)
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CCM (Customer Communications Management)
Transform your communications with our CCM platform.
Your customer expects to receive personalized communications, updated in real time and accessible through different devices and channels: postal, email, SMS, web, app, messaging, voice and video, among others.
In other words, customers demand digital transition applied to the communications that impact them.
And to meet that demand, many companies need to upgrade their old and rigid customer communication systems based on legacy technology, but often lack the time and resources to do so. This is where CCM providers like MailComms Group, which offers modern and efficient solutions for managing these communications, come into play.
MailComms Group’s CCM (Customer Communications Management) solutions enable companies in all sectors to design, manage and send personalized multichannel communications (physical and electronic). They bring companies like yours a definitive step closer to the effective digital transformation of their critical and regular document communications with customers, such as: account statements, letters, policies, contracts, invoices, customer correspondence and direct marketing communications.
On the other side, your customers, suppliers and partners will receive what they want, how they want it and on the devices they want, in a homogeneous way and with state-of-the-art , fast and reliable technological solutions.
Benefits offered by our CCM solutions
- Thanks to our CCM platform you will digitally transform your company’ s communications without facing costly technological changes.
- They create personalized experiences in apps and websites with interactive responsive capabilities and intuitive interfaces.
- They adapt your communications to the new legislation in your sector in an agile way.
- They reduce time by 30% and costs by 50% compared to in-house implementation projects.
- Our CCM solutions make customer communication processes as simple as possible, which will boost operational efficiency.
- They are reliable solutions that connect with multichannel communications delivery management tools, such as Communicalia, and even offer certification and custody through Certysign. They also include the physical support with documentation printed in our own production plant.
- They broaden engagement and enrich the user experience between companies and their end customers.
Features of our Customer Communications Management service
World-class CCM technologies
Inspire (Quadient), ExStream (Opentext), Docpath, etc.
Documentary technology consulting
With tangible results for all stages of the communication processes.
Process automation and data quality
Processes to achieve greater efficiency and strategy implementation Data Quality & Analytics.
Integration with other systems
ERPs, CRMs, ECMs
Discover how our MCC service works
Complementary services to CCM
Platforms related to the CCM solution
Frequently Asked Questions
Our CCM (Customer Communications Management) platform is an omnichannel service that allows you to communicate with your customers, in a consistent and integrated manner, through postal, email, SMS, web, app, messaging, voice and video channels, among others.
Communications managed through our CCM solutions build customer loyalty and increase customer satisfaction through the high levels of personalization possible, the optimization of the CX and the option for each user to receive the communication through their preferred channel and read it on their favorite device.
The cost of integrating a CCM platform depends on the needs of each company and the desired features (from the level of customization to the degree of legal reliability, if any, including other aspects). Please contact our specialized consultants to study the particular case of your company and to offer you the most suitable project.
All companies from all sectors can benefit from our CCM solutions to communicate with their customers, employees, suppliers and stakeholders. In addition, it is important to note that our tool offers high levels of customization to meet the particular needs of each company, whether it is an SME or a large enterprise.
Our proprietary platforms are developed based on the security-by-design philosophy, which maximizes their ability to guarantee the privacy and security of the data that travels through our systems. In addition, our platforms benefit from our expertise in regulatory compliance, ISO 27001 and 27701 certifications for information security and privacy respectively, and our accreditation as a qualified provider of trusted electronic services by the Ministry for Digital Transformation and the Civil Service.
If you are interested in integrating a CCM solution to interact with your customers, users, employees and other stakeholders, do not hesitate to contact us through the Contact a specialist option you will find on this page. We will be happy to assist you and offer you the best and most customized solutions.