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MailTecK and Customer Comms receive the AENOR certification that accredits our compliance with eIDAS in the conservation of electronic signatures and seals.
The evolution of the information society towards a fully digital economy has required the creation of legal and technical frameworks to ensure the security of transactions. In today's environment, trust no longer depends solely on agreements between parties or on an organization's internal systems. In Europe, this digital trust is supported by the eIDAS Regulation, [...]
Sustainable sourcing and responsible use of paper
In an increasingly digital world, it might seem that paper is becoming less relevant. However, physical communications are still necessary for reasons that go beyond tradition. Digital saturation, the need for accessibility for the elderly and bridging the digital divide are factors that keep paper as an essential channel to ensure inclusive and effective communication. [...]
We look forward to seeing you at Insurance Week to talk about AI in the insurance industry.
The 2026th edition of Insurance Week will be held in February, specifically on the 17th, 18th and 19th. We will be present at this event, a reference for the insurance sector, in several ways: as sponsors, with a stand (all three days) and with a specialized session. We tell you more to encourage you to [...]
We strengthened our commitment to digital trust through the incorporation of Andrés Ángel Posada.
As the new Senior Legal & Regulatory Technology Consultant, Andrés will be instrumental in integrating regulatory and security requirements into the company's services and solutions.Communication solutions with legal value
From care to accreditation: The SAC Act is now in effect
Table of Contents Companies must demonstrate that they have acted in accordance with the law. Sectors affected One of the most frequent errors The role of MailComms Group QPRES: keeping the proof The real change is conceptual On December 27, 2025, Law 10/2025 on Customer Care Services (SAC Law) was published in the Official State [...]
Keys to GDPR compliance in different business models: B2B, B2C and B2B2C
Table of Contents B2B Model B2C Model B2B2C Model Relationship between the GDPR and these business models How can the above organizations comply with the GDPR? Technology as an ally: WhatsApp Business The GDPR is a complex regulation in terms of compliance: it covers many sectors, affects a huge number of companies and is present [...]
GDPR and accountability Do you know what it obliges you to do?
In this article we explain the principle of accountability, key to avoid mistakes in the management of personal data. Enjoy a new entry in our series of contents on the GDPR.
Digitization of legal communications in insurance companies: How companies can optimize their processes
Table of Contents The importance of digitization in legal communications in the insurance industry How can digitalization optimize processes in insurance companies? Use cases of digitization of legal communications in insurance companies How to implement digitization of legal communications in an insurance company Frequently asked questions on the digitization of legal communications in the insurance [...]Electronic signature
Mandatory electronic signature in appraisal reports as of August 12: what the new regulations require and how to comply with them easily
Table of Contents What does the new Order regulate? Obligated parties: who must sign electronically? How is an appraisal report prepared and who must sign it? Who must electronically sign the report? Why is the electronic signature so relevant? How can we help you? Conclusion Last June 12, Order ECM/599/2025 was published in the BOE, [...]
How to improve the success rate of your e-signature processes
Table of Contents Find the balance In a nutshell Find the balance One of the biggest challenges in any e-signature process is getting as many people as possible - customers, employees or suppliers - to complete the process easily, quickly and securely. The secret? Finding the balance between three key factors: appropriate technology, good user [...]
What type of electronic signature do I need for my business processes?
Table of Contents Types of electronic signature: how do they differ? More safety, more friction (and how to avoid it) How to choose the type of firm according to your business process? Identification: the key to a valid signature Multichannel: sign wherever you are Find a supplier that suits you In a nutshell Today, signing [...]
Case Study: Signing of policies via WhatsApp Certified
Improved customer experience and full regulatory compliance: signing of policies via WhatsApp, with agility and legal guarantee.Burofax
Online postal bureaufax for labor dispute management: Legal protection and efficiency
Table of Contents How does the online postal burofax work to manage labor disputes? Effectiveness of the online postal burofax for notifications related to labor disputes Mechanisms to reinforce security and data protection in the online postal bureaufax for labor formalities. Frequently asked questions about the use of online bureaufax in labor dispute management The [...]
Advantages of using online postal bureaufax versus traditional methods
Table of Contents Differences between the online postal bureaufax and traditional methods Main advantages of the online postal bureaufax over traditional methods Frequently asked questions on the advantages of using online postal bureaufax versus traditional methods Companies increasingly need to communicate with their customers, suppliers or employees, and with the increasing volume of document exchange, [...]
How online postal bureaufax improves document management in the insurance industry
Table of Contents What is the online postal bureaufax? Advantages of the online postal bureaufax for document management in the insurance industry Frequently asked questions on how online postal bureaufax improves document management in the insurance industry The insurance market is one of the most interested in digital transformation. A sector in which agility in [...]
How can certified email optimize communication with my customers?
Table of Contents Benefits of using certified email in your customer communications Areas of application of certified email in customer-company communications Keys to implement certified email and optimize communications with your customers Frequently asked questions on the use of certified email to optimize communication with customers Ensuring the fluidity of communication with your customers is [...]Omnichannel communication solutions
Why choose a multichannel direct marketing platform for your company?
Table of Contents What is a multichannel direct marketing platform? Benefits of choosing a multichannel direct marketing platform Keys to successful strategies with multichannel direct marketing platforms Frequently asked questions on why to choose a multichannel direct marketing platform for your business We are all aware of the thrust of new technologies and their impact [...]
Benefits of direct marketing to improve customer experience in large companies
Table of Contents Advantages of promotional marketing for customer experience How does direct marketing improve the customer experience? Frequently asked questions on the benefits of direct marketing to improve customer experience In recent years, surveys of businessmen have highlighted their interest in increasing consumer satisfaction. Nearly 70% consider it essential to invest in strategies aimed [...]
The role of direct marketing in customer acquisition for large companies
Table of Contents Why use direct marketing in large companies? How to leverage direct marketing for customer acquisition Frequently asked questions on the role of direct marketing in customer acquisition for large companies Each company has its own peculiarities, which does not prevent us from grouping them according to certain shared criteria. One of the [...]
How to integrate personalization and multichanneling into direct marketing campaigns
Table of Contents Advantages of integrating personalization and multichanneling in direct marketing campaigns Keys to integrating personalization and multichanneling into direct marketing campaigns Frequently asked questions on personalization and multichannel integration in direct marketing campaigns Promotional campaigns only make sense if they are effective, i.e. if there is a response from the public. Nowadays, customers [...]Certified Email
Certified Email: bringing security to business communications
Table of Contents Why does certified email guarantee more security in business communications? Types of companies that benefit from certified email for more secure communications How to make business communications even more secure using certified email Frequently asked questions about certified email as a secure solution for business communications A company needs to maintain a [...]
Is certified email legally valid for online business transactions and contracts?
Table of Contents Why is certified email legally valid for commercial transaction communications and online contracts? Legally valid uses of certified email in online business transactions and contracts What are the certifiable events of the certified email? Frequently asked questions about legally valid certified email for commercial transactions and online contracts No one questions the [...]
How can I improve internal communication in my company using certified email?
Table of Contents What is certified email and how does it improve a company's internal communication? Applications of certified email in the internal communication of your company Keys to optimize the implementation of certified email in the internal communications of a company Frequently asked questions about how to improve internal communication in my company using [...]
Certified email in the trade sector: how to use it as legal proof and reinforce its validity
Table of Contents The role of certified email as legal evidence in commercial trials Types of notifications in which certified email can be used as legal evidence in commercial trials How to maximize the validity of certified email as legal evidence in commercial trials? Frequently asked questions on the use of certified email as legal [...]Te acompañamos en el camino de la transformación digital
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