{"id":45686,"date":"2026-07-28T11:06:29","date_gmt":"2026-07-28T09:06:29","guid":{"rendered":"https:\/\/mailcommsgroup.com\/?p=45686"},"modified":"2026-07-28T11:07:45","modified_gmt":"2026-07-28T09:07:45","slug":"rd-88-2026-do-cumprimento-a-rastreabilidade-fiavel-no-setor-eletrico-informar","status":"publish","type":"post","link":"https:\/\/mailcommsgroup.com\/pt\/blog\/rd-88-2026-do-cumprimento-a-rastreabilidade-fiavel-no-setor-eletrico-informar\/","title":{"rendered":"RD 88\/2026: da conformidade \u00e0 rastreabilidade comprovada no setor el\u00e9trico"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row type=&#8221;grid&#8221; css=&#8221;.vc_custom_1547557263471{margin-bottom: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_column dp_animation=&#8221;&#8221; el_class=&#8221;El nuevo reglamento europeo obliga a recabar el consentimiento expl\u00edcito para el tratamiento de los datos de car\u00e1cter personal&#8221; font_color=&#8221;#81d742&#8243;][vc_single_image image=&#8221;45691&#8243; img_size=&#8221;full&#8221; css=&#8221;&#8221;][\/vc_column][\/vc_row][vc_row type=&#8221;grid&#8221; css=&#8221;.vc_custom_1679050935288{margin-top: 0px !important;padding-top: 0px !important;}&#8221;][vc_column dp_animation=&#8221;&#8221; css=&#8221;.vc_custom_1547557427896{padding-top: 0px !important;}&#8221;][vc_empty_space height=&#8221;80px&#8221; css=&#8221;.vc_custom_1742553516084{margin-top: -70px !important;}&#8221;][vc_column_text css=&#8221;.vc_custom_1784709261364{padding-top: 50px !important;padding-right: 50px !important;padding-bottom: 50px !important;padding-left: 50px !important;background-color: #F2F2F2 !important;}&#8221; dp_animation=&#8221;&#8221;]<span style=\"font-size: 20px;\"><strong>\u00cdndice  <\/strong><\/span><\/p>\n<ol>\n<li><a href=\"#uno\">O valor dos servi\u00e7os de confian\u00e7a ao abrigo do eIDAS<\/a><\/li>\n<li><a href=\"#dos\">Estudo de impacto<\/a><\/li>\n<\/ol>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;110px&#8221; css=&#8221;.vc_custom_1784621870846{margin-top: -100px !important;}&#8221;][vc_column_text css=&#8221;&#8221; dp_animation=&#8221;&#8221;]O Decreto Real n.\u00ba 88\/2026 \u00e9 uma daquelas normas que representam <strong>uma mudan\u00e7a de paradigma na \u00e1rea que regulam.<\/strong> Neste caso, o texto est\u00e1 em vigor desde fevereiro deste ano. E d\u00e1 para explicar com um \u00abantes e depois\u00bb (que podes analisar de forma mais detalhada num estudo de impacto que vais encontrar no final deste conte\u00fado). <\/p>\n<p>Antes, a conformidade no setor el\u00e9trico era uma quest\u00e3o de processos: envio do contrato, emiss\u00e3o de uma fatura, mudan\u00e7a de fornecedor\u2026 Agora, <strong>o foco \u00e9 completamente diferente: o regulador n\u00e3o vai perguntar \u00e0 empresa se ela informou, vai perguntar se ela consegue provar isso com garantias.<\/strong> Ou seja, <strong>o desafio n\u00e3o \u00e9 cumprir as regras, mas sim conseguir prov\u00e1-lo quando for preciso,<\/strong> tanto perante as entidades reguladoras como, at\u00e9 mesmo, em tribunal.<\/p>\n<p>A lei <strong>refor\u00e7a os direitos dos consumidores,<\/strong> a confian\u00e7a e a transpar\u00eancia no setor da eletricidade. Assim, algumas das novidades mais importantes que inclui s\u00e3o: <\/p>\n<ul>\n<li>A obriga\u00e7\u00e3o da empresa de <strong>enviar informa\u00e7\u00f5es pr\u00e9-contratuais,<\/strong> num suporte duradouro, aos novos clientes. Al\u00e9m disso, o documento tem de <strong>ser redigido numa linguagem f\u00e1cil de entender.<\/strong> <\/li>\n<li>O <strong>registo da leitura do documento<\/strong> e a hora em que isso aconteceu.<\/li>\n<li>A conserva\u00e7\u00e3o dos dados de identifica\u00e7\u00e3o do utilizador, do contrato assinado e, se for o caso, da <strong>grava\u00e7\u00e3o da chamada.<\/strong><\/li>\n<li>O envio de <strong>informa\u00e7\u00e3o pr\u00e9via e separada sobre aumentos<\/strong> na tarifa.<\/li>\n<li><strong>Reconhecimento dos direitos dos consumidores<\/strong>, como, por exemplo: rastreabilidade nas mudan\u00e7as de fornecedor e agregador e acesso a um servi\u00e7o de reclama\u00e7\u00f5es eletr\u00f3nico e gratuito.<\/li>\n<\/ul>\n<p>Desde fevereiro, a execu\u00e7\u00e3o operacional j\u00e1 n\u00e3o \u00e9 suficiente e <strong>a incapacidade de comprovar o cumprimento da regulamenta\u00e7\u00e3o pode resultar numa san\u00e7\u00e3o muito grave.<\/strong><\/p>\n<p>O RD 88\/2026 tornou-se um grande desafio na rastreabilidade das comunica\u00e7\u00f5es com os clientes que, ali\u00e1s, t\u00eam o direito de reclamar o seu processo com todas as provas.  <strong>E obriga as empresas a comprovarem n\u00e3o s\u00f3 que a comunica\u00e7\u00e3o foi feita, mas tamb\u00e9m quais foram as informa\u00e7\u00f5es enviadas, quando foram disponibilizadas \u00e0s pessoas e em que condi\u00e7\u00f5es.  <\/strong>[\/vc_column_text][vc_empty_space height=&#8221;120px&#8221; css=&#8221;.vc_custom_1784621872526{margin-top: -100px !important;}&#8221; el_id=&#8221;uno&#8221;][vc_column_text css=&#8221;.vc_custom_1784620652423{padding-top: 15px !important;padding-right: 15px !important;padding-bottom: 15px !important;padding-left: 15px !important;background-color: #47d7ac !important;}&#8221; dp_animation=&#8221;&#8221;]<\/p>\n<h2 style=\"margin-top: 0;\"><span style=\"color: #000000;\"><strong>O valor dos servi\u00e7os de confian\u00e7a ao abrigo do eIDAS<\/strong><\/span><\/h2>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221; dp_animation=&#8221;&#8221;]Ou seja, <strong>o cerne desta nova regulamenta\u00e7\u00e3o \u00e9 a quest\u00e3o probat\u00f3ria e o risco para as empresas surge quando o utilizador apresenta uma reclama\u00e7\u00e3o ou inicia um processo judicial.<\/strong> E, nesses casos, a \u00fanica defesa \u00e9 um processo completo, bem estruturado e com todas as provas necess\u00e1rias.<\/p>\n<p>A boa not\u00edcia \u00e9 que <strong>os requisitos estabelecidos em mat\u00e9ria de rastreabilidade encontram uma resposta precisa nos mecanismos previstos no Regulamento (UE) n.\u00ba 910\/2014 (eIDAS).<\/strong> Os dados enviados e recebidos atrav\u00e9s de um servi\u00e7o qualificado de entrega eletr\u00f3nica certificada beneficiam da presun\u00e7\u00e3o de integridade. E elementos como os selos eletr\u00f3nicos avan\u00e7ados, as diferentes assinaturas eletr\u00f3nicas ou os selos temporais tornam qualquer processo defens\u00e1vel, mesmo em caso de lit\u00edgio. <\/p>\n<p>A parceria com <strong>um prestador de servi\u00e7os de confian\u00e7a e qualificado, como \u00e9 o caso do MailComms Group,<\/strong> <strong>oferece garantia de conformidade e seguran\u00e7a jur\u00eddica,<\/strong> ao mesmo tempo que traz fluidez e agilidade aos processos atrav\u00e9s da digitaliza\u00e7\u00e3o. Noutro plano, mas n\u00e3o menos importante, otimiza a experi\u00eancia dos clientes na sua rela\u00e7\u00e3o com as empresas. <\/p>\n<p>Um prestador de servi\u00e7os qualificado consegue <strong>transformar as provas necess\u00e1rias numa vantagem competitiva<\/strong> em momentos t\u00e3o delicados como:<\/p>\n<ul>\n<li>Comunica\u00e7\u00e3o pr\u00e9-contratual e inscri\u00e7\u00f5es.<\/li>\n<li>Contrata\u00e7\u00e3o e consentimento.<\/li>\n<li>Revis\u00e3o de pre\u00e7os e altera\u00e7\u00f5es contratuais.<\/li>\n<li>Mudan\u00e7as de fornecedor e agregador.<\/li>\n<li>Gest\u00e3o de reclama\u00e7\u00f5es e servi\u00e7o de apoio ao cliente.<\/li>\n<li>Notifica\u00e7\u00e3o de corte por falta de pagamento e suspens\u00e3o do fornecimento.<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;120px&#8221; css=&#8221;.vc_custom_1784709242443{margin-top: -100px !important;}&#8221; el_id=&#8221;dos&#8221;][vc_column_text css=&#8221;.vc_custom_1784709238987{padding-top: 15px !important;padding-right: 15px !important;padding-bottom: 15px !important;padding-left: 15px !important;background-color: #47d7ac !important;}&#8221; dp_animation=&#8221;&#8221;]<\/p>\n<h2 style=\"margin-top: 0;\"><span style=\"color: #000000;\"><strong>Estudo de impacto<\/strong><\/span><\/h2>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221; dp_animation=&#8221;&#8221;]Os nossos consultores especializados analisaram o RD 88\/2026, as suas novidades, riscos e oportunidades. E <strong>reunimos <a href=\"https:\/\/mailcommsgroup.com\/wp-content\/uploads\/2026\/06\/Estudio-Impacto-Real-Decreto-Electricas.pdf?utm_medium=email&#038;utm_term=N%2FA&#038;utm_source=Dynamics&#038;utm_content=MCT%20externa%20JUNIO%202026&#038;utm_campaign=RT-%20MailComms%20Talks%20externa%20Junio%20%2026#msdynmkt_trackingcontext=1f95d8a0-b0ae-4908-8eda-353d48640300\">as suas conclus\u00f5es neste relat\u00f3rio de impacto<\/a> que podes ler de forma totalmente gratuita.<\/strong> Nele vais encontrar informa\u00e7\u00f5es contextuais, os requisitos para a conformidade, as vantagens de utilizar os mecanismos eIDAS, uma s\u00e9rie de casos de utiliza\u00e7\u00e3o para transformar riscos em oportunidades e um resumo pr\u00e1tico e gr\u00e1fico dos problemas e das solu\u00e7\u00f5es. <\/p>\n<p><a href=\"https:\/\/mailcommsgroup.com\/wp-content\/uploads\/2026\/06\/Estudio-Impacto-Real-Decreto-Electricas.pdf?utm_medium=email&#038;utm_term=N%2FA&#038;utm_source=Dynamics&#038;utm_content=MCT%20externa%20JUNIO%202026&#038;utm_campaign=RT-%20MailComms%20Talks%20externa%20Junio%20%2026#msdynmkt_trackingcontext=1f95d8a0-b0ae-4908-8eda-353d48640300\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-45704\" title=\"estudo-de-impacto\" src=\"https:\/\/mailcommsgroup.com\/wp-content\/uploads\/2026\/07\/estudio-de-impacto-new.webp\" alt=\"Estudo de impacto\" width=\"892\" height=\"300\" srcset=\"https:\/\/mailcommsgroup.com\/wp-content\/uploads\/2026\/07\/estudio-de-impacto-new.webp 892w, https:\/\/mailcommsgroup.com\/wp-content\/uploads\/2026\/07\/estudio-de-impacto-new-300x101.webp 300w, https:\/\/mailcommsgroup.com\/wp-content\/uploads\/2026\/07\/estudio-de-impacto-new-768x258.webp 768w\" sizes=\"auto, (max-width: 892px) 100vw, 892px\" \/><\/a><\/p>\n<p>O documento tamb\u00e9m inclui uma sec\u00e7\u00e3o essencial para perceber <strong>como \u00e9 que o novo decreto se articula com <\/strong>outras normas transversais, como <strong>o Regulamento Geral sobre<\/strong> <strong>a<\/strong> <strong>Prote\u00e7\u00e3o de Dados,<\/strong> <strong>a Lei Geral de Defesa dos Consumidores e Utilizadores, a Lei dos Servi\u00e7os de Atendimento ao Cliente, a Lei n.\u00ba 11\/2023 sobre Acessibilidade Digital e o pr\u00f3prio regulamento eIDAS.<\/strong> Em muitas ocasi\u00f5es, todas estas normas ser\u00e3o aplic\u00e1veis numa ou noutra fase dos processos com os clientes. Encar\u00e1-las como um ecossistema de servi\u00e7os de confian\u00e7a (identifica\u00e7\u00e3o digital robusta, assinatura eletr\u00f3nica qualificada, entrega certificada omnicanal, cust\u00f3dia de provas e ferramentas de rela\u00e7\u00e3o com o cliente) tamb\u00e9m implica uma pequena mudan\u00e7a de paradigma: <strong>da fric\u00e7\u00e3o regulamentar para a vantagem competitiva. <\/strong>  <\/p>\n<p>E faz\u00ea-lo com agilidade \u00e9 importante. N\u00e3o ter uma rastreabilidade fi\u00e1vel \u00e9 um risco latente. Por outro lado, <strong>o investimento em servi\u00e7os de confian\u00e7a compensa-se ao evitar san\u00e7\u00f5es, devolu\u00e7\u00f5es em massa ou lit\u00edgios que prejudicam a reputa\u00e7\u00e3o.<\/strong> Mas tamb\u00e9m ao <strong>gerar confian\u00e7a e seguran\u00e7a nos utilizadores,<\/strong> algo que se traduz em fideliza\u00e7\u00e3o e na contrata\u00e7\u00e3o de novos servi\u00e7os ou na expans\u00e3o dos j\u00e1 existentes.[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row type=&#8221;grid&#8221; css=&#8221;.vc_custom_1547557263471{margin-bottom: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_column dp_animation=&#8221;&#8221; el_class=&#8221;El nuevo reglamento europeo obliga a recabar el consentimiento expl\u00edcito para el tratamiento de los datos de car\u00e1cter personal&#8221; font_color=&#8221;#81d742&#8243;][vc_single_image image=&#8221;45691&#8243; img_size=&#8221;full&#8221; css=&#8221;&#8221;][\/vc_column][\/vc_row][vc_row type=&#8221;grid&#8221; css=&#8221;.vc_custom_1679050935288{margin-top: 0px !important;padding-top: 0px !important;}&#8221;][vc_column dp_animation=&#8221;&#8221; css=&#8221;.vc_custom_1547557427896{padding-top: 0px !important;}&#8221;][vc_empty_space height=&#8221;80px&#8221; css=&#8221;.vc_custom_1742553516084{margin-top: -70px !important;}&#8221;][vc_column_text css=&#8221;.vc_custom_1784709261364{padding-top: 50px !important;padding-right: 50px !important;padding-bottom: 50px !important;padding-left: 50px !important;background-color: #F2F2F2 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