{"id":38598,"date":"2025-10-27T13:45:32","date_gmt":"2025-10-27T12:45:32","guid":{"rendered":"https:\/\/mailcommsgroup.com\/?p=38598"},"modified":"2026-03-17T14:29:43","modified_gmt":"2026-03-17T13:29:43","slug":"historia-de-sucesso-historia-real-de-crescimento-met-energia-e-a-sua-gestao-de-recuperacao","status":"publish","type":"post","link":"https:\/\/mailcommsgroup.com\/pt\/blog\/historia-de-sucesso-historia-real-de-crescimento-met-energia-e-a-sua-gestao-de-recuperacao\/","title":{"rendered":"MET Energy: Gest\u00e3o de recupera\u00e7\u00f5es e interrup\u00e7\u00f5es de servi\u00e7o"},"content":{"rendered":"

[vc_row][vc_column][vc_empty_space height=”20px”][\/vc_column][\/vc_row][vc_row type=”grid” css=”.vc_custom_1555933626160{margin-top: 0px !important;padding-top: 20px !important;}”][vc_column width=”3\/5″ dp_animation=”” css=”.vc_custom_1761567241176{margin-top: -40px !important;padding-top: 0px !important;}”][vc_column_text css=”.vc_custom_1763717470861{padding-top: 15px !important;padding-right: 15px !important;padding-bottom: 15px !important;padding-left: 15px !important;background-color: #47D7AC !important;}” dp_animation=””]<\/p>\n

EMPRESAS QUE INSPIRAM<\/strong><\/h1>\n

[\/vc_column_text][vc_empty_space height=”120px” css=”.vc_custom_1763717478568{margin-top: -100px !important;}”][vc_column_text css=”.vc_custom_1763720162254{padding-top: 25px !important;padding-right: 25px !important;padding-bottom: 25px !important;padding-left: 25px !important;background-color: #f2f2f2 !important;}” dp_animation=””]<\/p>\n

Cliente<\/strong><\/h2>\n

\"EnergiaA MET Energ\u00eda, a filial espanhola do Grupo MET, comercializa g\u00e1s natural e eletricidade.[\/vc_column_text][vc_empty_space height=”120px” css=”.vc_custom_1763717478568{margin-top: -100px !important;}”][vc_column_text css=”.vc_custom_1761048412859{padding-top: 25px !important;padding-right: 25px !important;padding-bottom: 25px !important;padding-left: 25px !important;background-color: #f2f2f2 !important;}” dp_animation=””]<\/p>\n

O desafio<\/strong><\/h2>\n

Com a entrada no mercado el\u00e9trico, a MET Energ\u00eda enfrentou um crescimento significativo do n\u00famero de clientes e uma maior complexidade regulat\u00f3ria, nomeadamente na gest\u00e3o das comunica\u00e7\u00f5es pr\u00e9vias ao corte de fornecimento.<\/strong>
\nO processo, anteriormente manual e fragmentado, gerava atrasos na recolha, falta de rastreabilidade e risco de incumprimento regulat\u00f3rio,<\/strong> com o consequente impacto reputacional e operacional.[\/vc_column_text][vc_empty_space height=”120px” css=”.vc_custom_1763717485717{margin-top: -100px !important;}”][vc_column_text css=”.vc_custom_1761048557869{padding-top: 25px !important;padding-right: 25px !important;padding-bottom: 25px !important;padding-left: 25px !important;background-color: #f2f2f2 !important;}” dp_animation=””]<\/p>\n

A solu\u00e7\u00e3o<\/strong><\/h2>\n

A MET Energ\u00eda implementou a solu\u00e7\u00e3o Eloficash,<\/strong> do nosso parceiro Covline,<\/strong> integrada com a plataforma CertySign<\/strong> do Grupo MailComms<\/strong>, criando um ambiente \u00fanico e automatizado para a gest\u00e3o do risco de cr\u00e9dito, cobran\u00e7a de d\u00edvidas n\u00e3o pagas e envio de comunica\u00e7\u00f5es certificadas com valor probat\u00f3rio legal.<\/strong><\/p>\n

A plataforma permite enviar facilmente comunica\u00e7\u00f5es certificadas com valor probat\u00f3rio legal, uma vez que \u00e9 operada por um Prestador de Servi\u00e7os de Confian\u00e7a qualificado em entrega eletr\u00f3nica certificada<\/strong>.<\/p>\n

Os canais utilizados neste caso para o envio de comunica\u00e7\u00f5es s\u00e3o o correio eletr\u00f3nico, o SMS e o bureaufax postal, sendo o Grupo MailComms um dos poucos operadores no mercado capaz de enviar comunica\u00e7\u00f5es digitais e postais atrav\u00e9s de um \u00fanico sistema.<\/p>\n

Al\u00e9m disso, a solu\u00e7\u00e3o incorpora a comuta\u00e7\u00e3o inteligente de canais,<\/strong> ou seja, o sistema analisa o comportamento do recetor e faz novas tentativas de contacto atrav\u00e9s dos canais dispon\u00edveis. Desta forma, aumenta a taxa de rece\u00e7\u00e3o efectiva<\/strong> de comunica\u00e7\u00f5es cr\u00edticas, como avisos de d\u00edvida ou cortes de energia, garantindo a rastreabilidade e a validade legal.[\/vc_column_text][vc_empty_space height=”60px” el_class=”desk-hide tab-show”][\/vc_column][vc_column width=”2\/5″ css=”.vc_custom_1761568152377{margin-top: -40px !important;}”][vc_empty_space height=”120px” css=”.vc_custom_1763717492880{margin-top: -100px !important;}”][vc_single_image image=”27095″ img_size=”full” css=”” el_class=”tab-hide”][\/vc_column][\/vc_row][vc_row][vc_column css=”.vc_custom_1761049137390{padding-top: 20px !important;}”][vc_column_text css=”.vc_custom_1761049150251{padding-top: 50px !important;padding-right: 50px !important;padding-bottom: 50px !important;padding-left: 50px !important;background-color: #8ef4d2 !important;}” el_class=”quitar_margen”]<\/p>\n

Os resultados<\/strong><\/h2>\n

A combina\u00e7\u00e3o das duas tecnologias forneceu \u00e0 MET Energy uma solu\u00e7\u00e3o abrangente <\/strong>que a ajudou a gerir os processos de ponta a ponta e os respectivos relat\u00f3rios.<\/strong><\/p>\n

    \n
  • Automatiza\u00e7\u00e3o<\/strong> do processo de recolha e comunica\u00e7\u00f5es fi\u00e1veis,<\/strong> o que liberta os recursos da equipa e reduz as tarefas manuais e os erros. <\/li>\n
  • Informa\u00e7\u00e3o centralizada,<\/strong> ligada ao ERP e ao CertySign, permitindo a gest\u00e3o da d\u00edvida a partir de um \u00fanico ponto.<\/li>\n
  • Rastreabilidade total<\/strong> de cada ficheiro, permitindo um controlo e uma visibilidade completos do processo.<\/li>\n
  • Profissionaliza\u00e7\u00e3o da cobran\u00e7a,<\/strong> com processos homog\u00e9neos de acordo com o tipo de cliente e de neg\u00f3cio (g\u00e1s ou eletricidade).<\/li>\n
  • Relat\u00f3rios em tempo real,<\/strong> que facilitam a tomada de decis\u00f5es \u00e1geis e baseadas em dados.<\/li>\n
  • Garantia do cumprimento dos<\/strong> prazos legais nos processos de notifica\u00e7\u00e3o de d\u00edvidas e corte de fornecimentos, evitando penaliza\u00e7\u00f5es e riscos reputacionais.<\/li>\n
  • Redu\u00e7\u00e3o significativa do prazo m\u00e9dio de cobran\u00e7a<\/strong> e melhoria da recupera\u00e7\u00e3o das d\u00edvidas na fase amig\u00e1vel.<\/li>\n
  • Otimiza\u00e7\u00e3o operacional,<\/strong> gerindo um maior volume de clientes sem aumentar o pessoal.<\/li>\n
  • Comunica\u00e7\u00e3o mais eficaz,<\/strong> com uma entrega de avisos mais r\u00e1pida e fi\u00e1vel.<\/li>\n<\/ul>\n

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