{"id":38542,"date":"2025-10-21T13:01:01","date_gmt":"2025-10-21T11:01:01","guid":{"rendered":"https:\/\/mailcommsgroup.com\/?p=38542"},"modified":"2025-10-28T12:09:21","modified_gmt":"2025-10-28T11:09:21","slug":"a-nossa-conversa-com-o-met-energy-in-future-utility-2025","status":"publish","type":"post","link":"https:\/\/mailcommsgroup.com\/pt\/blog\/a-nossa-conversa-com-o-met-energy-in-future-utility-2025\/","title":{"rendered":"Gest\u00e3o de recupera\u00e7\u00e3o bem sucedida: a nossa conversa com a MET Energy na Future Utility 2025"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row type=&#8221;grid&#8221; css=&#8221;.vc_custom_1547557263471{margin-bottom: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_column dp_animation=&#8221;&#8221; el_class=&#8221;El nuevo reglamento europeo obliga a recabar el consentimiento expl\u00edcito para el tratamiento de los datos de car\u00e1cter personal&#8221; font_color=&#8221;#81d742&#8243;][vc_single_image image=&#8221;38580&#8243; img_size=&#8221;full&#8221; css=&#8221;&#8221;][\/vc_column][\/vc_row][vc_column dp_animation=&#8221;&#8221; css=&#8221;.vc_custom_1547557427896{padding-top: 0px !important;}&#8221;][\/vc_column][vc_row css=&#8221;.vc_custom_1759909245070{margin-top: 0px !important;padding-top: 0px !important;}&#8221;][vc_column][vc_empty_space height=&#8221;80px&#8221; css=&#8221;.vc_custom_1759909685452{margin-top: -70px !important;}&#8221;][vc_column_text css=&#8221;&#8221;]Gerir o cr\u00e9dito, as cobran\u00e7as, as recupera\u00e7\u00f5es e as interrup\u00e7\u00f5es de servi\u00e7o \u00e9 seguramente um dos maiores desafios na rela\u00e7\u00e3o entre uma empresa de energia e os seus clientes. No entanto, pode ser feito com a <strong>m\u00e1xima efici\u00eancia e garantia de cumprimento.<\/strong> No caso espec\u00edfico da MET Energ\u00eda, trabalhamos com uma combina\u00e7\u00e3o da solu\u00e7\u00e3o Eloficash (do nosso parceiro Covline), <strong>IA, digitaliza\u00e7\u00e3o inteligente e o nosso servi\u00e7o de comunica\u00e7\u00f5es legais certificadas.<\/strong> Fal\u00e1mos de tudo isto na nossa interven\u00e7\u00e3o na oitava edi\u00e7\u00e3o da Future Utility, realizada a 16 de outubro em Madrid. <\/p>\n<p>A primeira coisa que te queremos dizer \u00e9 que a conversa foi tripartida: cliente final, fornecedor de tecnologia e parceiro de confian\u00e7a, o que garante <strong>uma abordagem pr\u00e1tica, orientada para a solu\u00e7\u00e3o e para os resultados.<\/strong> Os participantes foram Ruth Ortega, Chefe de Controlo e Gestora de Risco de Cr\u00e9dito do nosso cliente MET Energ\u00eda, Pablo Mauad, diretor comercial da COVLINE e Teresa Arandilla, diretora comercial de Comunica\u00e7\u00f5es Legais do Grupo MailComms.<\/p>\n<p>Uma vez introduzida a conversa, Ruth Ortega apresentou a MET Energ\u00eda aos participantes e destacou os principais pontos a ter em conta na gest\u00e3o de n\u00e3o-pagamentos de forma eficiente e, muito importante, de acordo com os regulamentos de um sector altamente regulamentado:<\/p>\n<ul>\n<li><strong>Antecipa-te.<\/strong>  Ao integrarmos os dados numa \u00fanica ferramenta, podemos identificar potenciais problemas e resolv\u00ea-los a tempo.<\/li>\n<li><strong>Segmenta\u00e7\u00e3o de clientes.<\/strong>  Aplicar estrat\u00e9gias de gest\u00e3o de cobran\u00e7as mais eficazes e personalizadas para recuperar as d\u00edvidas e evitar o n\u00e3o pagamento. &#8220;Na nossa atividade, n\u00e3o tratamos da mesma forma um agregado familiar, uma empresa ou a administra\u00e7\u00e3o p\u00fablica. <\/li>\n<li><strong>Relat\u00f3rios (acompanhamento e controlo).<\/strong>  Permite-te antecipar problemas e, assim, tomar decis\u00f5es informadas.<\/li>\n<li><strong>Automatiza\u00e7\u00e3o das comunica\u00e7\u00f5es certificadas.<\/strong>  Garante a conformidade regulamentar e tem um impacto muito positivo na taxa de recupera\u00e7\u00e3o de d\u00edvidas. Al\u00e9m disso, liberta recursos nas equipas de trabalho ao minimizar os erros. <\/li>\n<li><strong>Rastreabilidade.<\/strong>  Por outras palavras, controlo total sobre cada ficheiro.<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-38575\" src=\"https:\/\/mailcommsgroup.com\/wp-content\/uploads\/2025\/10\/cronica-evento-future-utility.webp\" alt=\"Cr\u00f3nica do evento Future Utility\" width=\"892\" height=\"623\" srcset=\"https:\/\/mailcommsgroup.com\/wp-content\/uploads\/2025\/10\/cronica-evento-future-utility.webp 892w, https:\/\/mailcommsgroup.com\/wp-content\/uploads\/2025\/10\/cronica-evento-future-utility-300x210.webp 300w, https:\/\/mailcommsgroup.com\/wp-content\/uploads\/2025\/10\/cronica-evento-future-utility-768x536.webp 768w\" sizes=\"auto, (max-width: 892px) 100vw, 892px\" \/>O representante da MET Energ\u00eda explicou ent\u00e3o a decis\u00e3o da empresa de utilizar o <strong>Eloficash para gerir estes processos, num di\u00e1logo com Pablo Mauad:<\/strong> &#8220;A nossa principal motiva\u00e7\u00e3o foi a necessidade de escalar processos num contexto de forte crescimento do neg\u00f3cio da eletricidade. Mais do que uma ferramenta, procur\u00e1vamos uma solu\u00e7\u00e3o que nos ajudasse a gerir os processos de risco de cr\u00e9dito, cobran\u00e7a de n\u00e3o-pagamentos, reporting e envio de comunica\u00e7\u00f5es fi\u00e1veis&#8221;.<\/p>\n<p>Neste ponto, a palestra foi enriquecida com a participa\u00e7\u00e3o de Teresa Arandilla, do Grupo MailComms, para desenvolver <strong>o papel das comunica\u00e7\u00f5es legais na gest\u00e3o da conversa e das notifica\u00e7\u00f5es com os utilizadores<\/strong> da MET Energy. Assim, foram descritos os canais atualmente utilizados pela empresa para realizar as suas notifica\u00e7\u00f5es certificadas: bureaufax postal, e-mails, chamadas, SMS e antecipou-se o futuro imediato: WhatsApp e <em>callbots<\/em> como op\u00e7\u00f5es para aumentar os n\u00edveis de efici\u00eancia, sempre de forma certificada. <\/p>\n<p>Nesta fase da conversa, foi mencionada a import\u00e2ncia de ser acompanhado, para a gest\u00e3o de processos t\u00e3o sens\u00edveis, por <strong>um prestador de servi\u00e7os de confian\u00e7a como o Grupo MailComms.<\/strong> &#8220;No sector da energia, as comunica\u00e7\u00f5es pr\u00e9vias a um corte de energia s\u00e3o obrigat\u00f3rias e devem obedecer a crit\u00e9rios legais muito rigorosos. Trata-se de um sector altamente regulamentado, no qual \u00e9 fundamental contar com um fornecedor de servi\u00e7os de confian\u00e7a como o MailComms Group. D\u00e1-nos <strong>seguran\u00e7a jur\u00eddica, credibilidade junto do cliente e garante que os processos de recupera\u00e7\u00e3o cumprem todos os requisitos regulamentares&#8221;,<\/strong> afirmou Ruth.  <\/p>\n<p>O final da sess\u00e3o foi dedicado ao relato das <strong>melhorias observadas desde a integra\u00e7\u00e3o da solu\u00e7\u00e3o:<\/strong><\/p>\n<ul>\n<li>Redu\u00e7\u00e3o do tempo decorrido entre a presta\u00e7\u00e3o do servi\u00e7o e a recolha.<\/li>\n<li>Maior taxa de recupera\u00e7\u00e3o na fase amig\u00e1vel.<\/li>\n<li>Reduz a necessidade de passar os casos para ac\u00e7\u00f5es judiciais.<\/li>\n<li>Poupa tempo administrativo e melhora a experi\u00eancia da equipa de cobran\u00e7a.<\/li>\n<li>Elimina\u00e7\u00e3o das tarefas manuais ligadas ao envio de burofaxes postais e \u00e0 sua posterior localiza\u00e7\u00e3o e seguimento.<\/li>\n<\/ul>\n<p>Por fim, foram apresentados n\u00fameros significativos, &#8220;s\u00f3 no caso dos clientes dom\u00e9sticos <strong>, pass\u00e1mos de gerir 300 clientes para 15.000 sem aumentar o n\u00famero de profissionais dedicados a esta tarefa&#8221;.<\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-38581\" title=\"mailcomms-y-covline\" src=\"https:\/\/mailcommsgroup.com\/wp-content\/uploads\/2025\/10\/mailcomms-y-covline.webp\" alt=\"MailComms Group y Covline\" width=\"892\" height=\"623\" srcset=\"https:\/\/mailcommsgroup.com\/wp-content\/uploads\/2025\/10\/mailcomms-y-covline.webp 892w, https:\/\/mailcommsgroup.com\/wp-content\/uploads\/2025\/10\/mailcomms-y-covline-300x210.webp 300w, https:\/\/mailcommsgroup.com\/wp-content\/uploads\/2025\/10\/mailcomms-y-covline-768x536.webp 768w\" sizes=\"auto, (max-width: 892px) 100vw, 892px\" \/>[\/vc_column_text][vc_empty_space height=&#8221;120px&#8221; css=&#8221;.vc_custom_1759909716145{margin-top: -100px 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cr\u00e9dito, as cobran\u00e7as, as recupera\u00e7\u00f5es e as interrup\u00e7\u00f5es de [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":38580,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[499],"class_list":["post-38542","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-noticias-da-empresa"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>A nossa conversa com a MET Energy na Future Utility 2025<\/title>\n<meta name=\"description\" content=\"Contamos-te a nossa interven\u00e7\u00e3o na oitava edi\u00e7\u00e3o da Future Utility, que se realizou na quinta-feira, dia 16, em Madrid.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link 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