{"id":24093,"date":"2023-11-23T10:26:43","date_gmt":"2023-11-23T09:26:43","guid":{"rendered":"https:\/\/mailcommsgroup.com\/?p=24093"},"modified":"2026-03-05T14:48:41","modified_gmt":"2026-03-05T13:48:41","slug":"bem-vindo-a-era-das-comunicacoes-certificadas-e-dos-contratos-electronicos-por-watsapp","status":"publish","type":"post","link":"https:\/\/mailcommsgroup.com\/pt\/blog\/bem-vindo-a-era-das-comunicacoes-certificadas-e-dos-contratos-electronicos-por-watsapp\/","title":{"rendered":"Bem-vindo \u00e0 era das comunica\u00e7\u00f5es certificadas e da contrata\u00e7\u00e3o eletr\u00f3nica via WhatsApp."},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row type=&#8221;grid&#8221; css=&#8221;.vc_custom_1658303954478{margin-top: 0px !important;padding-right: 0px !important;padding-bottom: 35px !important;padding-left: 0px !important;}&#8221;][vc_column dp_animation=&#8221;&#8221; css=&#8221;.vc_custom_1646912863207{padding-top: 0px !important;}&#8221;][vc_single_image image=&#8221;24106&#8243; img_size=&#8221;full&#8221; alignment=&#8221;right&#8221;][\/vc_column][\/vc_row][vc_row type=&#8221;grid&#8221; css=&#8221;.vc_custom_1658303954478{margin-top: 0px !important;padding-right: 0px !important;padding-bottom: 35px !important;padding-left: 0px !important;}&#8221;][vc_column dp_animation=&#8221;&#8221; css=&#8221;.vc_custom_1646912863207{padding-top: 0px !important;}&#8221;][vc_empty_space height=&#8221;100px&#8221; el_id=&#8221;uno&#8221; css=&#8221;.vc_custom_1666180590409{margin-top: -100px !important;}&#8221;][vc_column_text css=&#8221;.vc_custom_1764074454277{padding-bottom: 15px !important;}&#8221;]O t\u00edtulo deste post pode parecer exagerado, <strong>mas disponibilizar este servi\u00e7o aos nossos clientes parece-nos muito relevante<\/strong>. Adicion\u00e1mos agora o WhatsApp aos nossos canais de comunica\u00e7\u00e3o certificados existentes, SMS, e-mail e correio. Ou seja, <strong>a partir de agora qualquer empresa poder\u00e1 interagir com os seus utilizadores atrav\u00e9s da mais popular aplica\u00e7\u00e3o de mensagens instant\u00e2neas e incluir, na mesma conversa, elementos fundamentais para a autenticidade legal<\/strong> como, por exemplo, assinaturas electr\u00f3nicas, obten\u00e7\u00e3o dos consentimentos exigidos pelo RGPD ou identifica\u00e7\u00e3o digital certificada.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-24113 alignleft\" src=\"https:\/\/mailcommsgroup.com\/wp-content\/uploads\/2023\/11\/Whatsapp-logo.png\" alt=\"\" width=\"174\" height=\"174\" srcset=\"https:\/\/mailcommsgroup.com\/wp-content\/uploads\/2023\/11\/Whatsapp-logo.png 3410w, https:\/\/mailcommsgroup.com\/wp-content\/uploads\/2023\/11\/Whatsapp-logo-300x300.png 300w, https:\/\/mailcommsgroup.com\/wp-content\/uploads\/2023\/11\/Whatsapp-logo-1024x1024.png 1024w, https:\/\/mailcommsgroup.com\/wp-content\/uploads\/2023\/11\/Whatsapp-logo-150x150.png 150w, https:\/\/mailcommsgroup.com\/wp-content\/uploads\/2023\/11\/Whatsapp-logo-768x768.png 768w, https:\/\/mailcommsgroup.com\/wp-content\/uploads\/2023\/11\/Whatsapp-logo-1536x1536.png 1536w, https:\/\/mailcommsgroup.com\/wp-content\/uploads\/2023\/11\/Whatsapp-logo-2048x2048.png 2048w\" sizes=\"auto, (max-width: 174px) 100vw, 174px\" \/>A nossa solu\u00e7\u00e3o n\u00e3o se limita a gerir o envio de um link via WhatsApp para o utilizador clicar e continuar o processo fora da aplica\u00e7\u00e3o. <strong>Concebemos um servi\u00e7o que funciona como uma conversa integral dentro do WhatsApp, <em>de ponta a ponta<\/em>, em que a pessoa<\/strong><strong>que vai contratar pode falar em tempo real com o seu vendedor ou com um <em>chatbot<\/em>,<\/strong> que o guiar\u00e1 ao longo do processo e lhe oferecer\u00e1 todas as informa\u00e7\u00f5es e respostas de que necessita no momento. Al\u00e9m disso, <strong>pode completar a conversa com uma compra ou um contrato sem sair da conversa,<\/strong> atrav\u00e9s de uma assinatura eletr\u00f3nica (simples ou avan\u00e7ada) ou enviando o seu consentimento RGPD.<\/p>\n<p>Por seu lado, <strong>a empresa passa a dispor de uma ferramenta potente e \u00e1gil que garante a conformidade regulamentar e oferece funcionalidades como a gest\u00e3o de dados pessoais, a recolha de provas para certificar a comunica\u00e7\u00e3o ou a contrata\u00e7\u00e3o<\/strong> (segundo as normas de seguran\u00e7a ISO 27001 e 27701) e o armazenamento seguro de provas. Tudo isto com a confian\u00e7a acrescida da nossa acredita\u00e7\u00e3o como fornecedor qualificado de servi\u00e7os de confian\u00e7a eletr\u00f3nica, reconhecida pelo Minist\u00e9rio dos Assuntos Econ\u00f3micos e da Transforma\u00e7\u00e3o Digital, e da plataforma que gere todo o processo: <a href=\"https:\/\/mailcommsgroup.com\/pt\/plataformas-tecnologicas\/certificacao-e-assinatura-de-comunicacoes-e-transaccoes\/\">CertySign<\/a>, uma tecnologia de conce\u00e7\u00e3o pr\u00f3pria.<\/p>\n<p>Al\u00e9m disso, a empresa que lan\u00e7ar os seus processos de comunica\u00e7\u00e3o eletr\u00f3nica e de contrata\u00e7\u00e3o atrav\u00e9s do nosso servi\u00e7o WhatsApp certificado beneficiar\u00e1 de vantagens como, entre outras:<\/p>\n<ul>\n<li><strong>Imediatismo<\/strong> nas rela\u00e7\u00f5es utilizador-empresa.<\/li>\n<li><strong>Convers\u00f5es \u00e1geis<\/strong> gra\u00e7as a conversas que se transformar\u00e3o em contrata\u00e7\u00f5es em tempo recorde.<\/li>\n<li><strong>Experi\u00eancia de utilizador envolvente<\/strong> num ambiente a que os clientes est\u00e3o habituados.<\/li>\n<li><strong>Acelera\u00e7\u00e3o dos processos empresariais.<\/strong><\/li>\n<li><strong>Possibilidade de combinar canais certificados<\/strong> (WhatsApp, e-mail, SMS e correio) para maximizar a efic\u00e1cia, a partir da mesma plataforma e mantendo sempre a rastreabilidade.<\/li>\n<li><strong>Taxas de convers\u00e3o elevadas<\/strong> a partir de decis\u00f5es de contrata\u00e7\u00e3o e\/ou assinatura sustentadas e r\u00e1pidas.<\/li>\n<li><strong>Possibilidade de personalizar os processos de comunica\u00e7\u00e3o<\/strong>, tanto no que diz respeito \u00e0s suas caracter\u00edsticas t\u00e9cnicas como \u00e0 sua <em>apar\u00eancia<\/em>, bem como ao n\u00edvel de fiabilidade exigido.<\/li>\n<li>Capacidade de <strong>enriquecer a conversa\u00e7\u00e3o com elementos multim\u00e9dia ou interactivos<\/strong>, como bot\u00f5es, listas suspensas ou valida\u00e7\u00f5es.<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;100px&#8221; el_id=&#8221;dos-b&#8221; css=&#8221;.vc_custom_1666263766740{margin-top: -100px !important;}&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_cta h2=&#8221;Quer saber mais sobre o nosso servi\u00e7o WhatsApp certificado?&#8221;]Convidamo-lo a visitar <a href=\"https:\/\/mailcommsgroup.com\/pt\/notificacoes-certificadas\/whatsapp-certificate\/\">a p\u00e1gina do nosso produto<\/a>, onde encontrar\u00e1 informa\u00e7\u00f5es, um gr\u00e1fico sobre o seu funcionamento e outras informa\u00e7\u00f5es \u00fateis sobre as suas carater\u00edsticas. <strong>E encorajamo-lo a contactar-nos atrav\u00e9s do formul\u00e1rio de contacto abaixo<\/strong> para entrar em <strong>contacto connosco<\/strong> e personalizar o servi\u00e7o de acordo com as necessidades exactas da sua empresa.<\/p>\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f22880-o1\" lang=\"pt-PT\" dir=\"ltr\" data-wpcf7-id=\"22880\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/pt\/wp-json\/wp\/v2\/posts\/24093#wpcf7-f22880-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formul\u00e1rio de contacto\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"22880\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"pt_PT\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f22880-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<div class=\"col1-2 pd-10\">\n\t<p>Nome*<span class=\"wpcf7-form-control-wrap\" data-name=\"Nombre\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"Nombre\" \/><\/span>\n\t<\/p>\n<\/div>\n<div class=\"col1-2 pd-10\">\n\t<p>Apelido*<span class=\"wpcf7-form-control-wrap\" data-name=\"Apellidos\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"Apellidos\" \/><\/span>\n\t<\/p>\n<\/div>\n<div class=\"col1-2 pd-10\">\n\t<p>Endere\u00e7o de correio eletr\u00f3nico da empresa*<span class=\"wpcf7-form-control-wrap\" data-name=\"Email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"Email\" \/><\/span>\n\t<\/p>\n<\/div>\n<div class=\"col1-2 pd-10\">\n\t<p>Telefone<span class=\"wpcf7-form-control-wrap\" data-name=\"Telefono\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-text wpcf7-validates-as-tel\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"Telefono\" \/><\/span>\n\t<\/p>\n<\/div>\n<div class=\"col1-1 pd-10\">\n\t<p><label class=\"checkbox-label\"><span>Concordo com o processamento dos meus dados pessoais para receber informa\u00e7\u00f5es de marketing de acordo com a nossa <a class=\"post entry-content\" href=\"https:\/\/mailcommsgroup.com\/politica-de-privacidad\/\" target=\"_blank\"><strong>pol\u00edtica de privacidade.<\/strong><\/a><\/span><span class=\"wpcf7-form-control-wrap\" data-name=\"conditions\"><span class=\"wpcf7-form-control wpcf7-checkbox wpcf7-validates-as-required\"><span class=\"wpcf7-list-item first last\"><input type=\"checkbox\" name=\"conditions[]\" value=\"1\" \/><span class=\"wpcf7-list-item-label\">1<\/span><\/span><\/span><\/span><\/label>\n\t<\/p>\n<\/div>\n<div class=\"col1-1 pd-10 submit-col\">\n\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Envia\" \/><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"url\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text displaynone\" aria-invalid=\"false\" value=\"clientescomms.com\" type=\"text\" name=\"url\" \/><\/span>\n\t<\/p>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n[\/vc_cta][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Atualmente, o WhatsApp \u00e9 o canal de conversa\u00e7\u00e3o por excel\u00eancia. E a partir do Grupo MailComms oferecemos-lhe a possibilidade de a adaptar \u00e0 atividade da sua empresa para transformar a aplica\u00e7\u00e3o numa poderosa solu\u00e7\u00e3o de comunica\u00e7\u00f5es certificadas e de contrata\u00e7\u00e3o eletr\u00f3nica, com plena validade legal e sem sair do WhatsApp. Contamos-lhe tudo neste post.<\/p>\n","protected":false},"author":1,"featured_media":24106,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[502],"class_list":["post-24093","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-solucoes-de-comunicacao-com-valor-juridico"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Bem-vindo \u00e0 era das comunica\u00e7\u00f5es certificadas e da contrata\u00e7\u00e3o eletr\u00f3nica via WhatsApp.<\/title>\n<meta name=\"description\" content=\"Atualmente, o WhatsApp \u00e9 o canal de conversa\u00e7\u00e3o por excel\u00eancia. 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