{"id":22820,"date":"2017-05-25T08:58:28","date_gmt":"2017-05-25T06:58:28","guid":{"rendered":"https:\/\/mailcommsgroup.com\/blog\/lembrete-viagem-do-cliente-4-dias-de-comunicacao-omnicanal360\/"},"modified":"2023-09-08T09:47:45","modified_gmt":"2023-09-08T07:47:45","slug":"lembrete-viagem-do-cliente-4-dias-de-comunicacao-omnicanal360","status":"publish","type":"post","link":"https:\/\/mailcommsgroup.com\/pt\/blog\/lembrete-viagem-do-cliente-4-dias-de-comunicacao-omnicanal360\/","title":{"rendered":"Se n\u00e3o conhece o percurso do cliente, n\u00e3o conhece o seu cliente. 4\u00aa Jornada de Comunica\u00e7\u00e3o Omnichannel 360\u00ba"},"content":{"rendered":"

[vc_row][vc_column el_class=”El nuevo reglamento europeo obliga a recabar el consentimiento expl\u00edcito para el tratamiento de los datos de car\u00e1cter personal” font_color=”#81d742″][vc_single_image image=”6426″ img_size=”full”][vc_column_text]Se j\u00e1 sabe h\u00e1 algum tempo que n\u00e3o se<\/strong> vende mas Se os<\/strong> seus clientes compram de si<\/strong> e a experi\u00eancia do cliente<\/strong> \u00e9 o foco da sua estrat\u00e9gia de neg\u00f3cio, n\u00e3o pode perder a nossa 4\u00aa Confer\u00eancia de Comunica\u00e7\u00e3o Omnicanal<\/strong> onde analisaremos a gest\u00e3o da Experi\u00eancia do Cliente<\/strong> com uma vis\u00e3o de 360\u00ba<\/strong>. Ver o programa.<\/a><\/strong><\/p>\n

Temos o prazer de contar com a assist\u00eancia das principais empresas<\/strong> do sector dos seguros em Barcelona. Ainda n\u00e3o se registou?
\n Ainda h\u00e1 tempo!<\/a>
\n<\/strong> Junte-se a n\u00f3s e poder\u00e1 debater, com mais de cinquenta profissionais<\/strong> do sector, sobre a gest\u00e3o da
\n jornada do cliente<\/strong>
\n<\/em> num ambiente omnicanal.<\/strong><\/p>\n

Gostar\u00edamos de destacar a presen\u00e7a de Joost Van Nispen, fundador e presidente do ICEMD<\/strong> (Instituto de Economia Digital da ESIC), que falar\u00e1 sobre as chaves para alcan\u00e7ar a excel\u00eancia na gest\u00e3o omnicanal de clientes<\/strong>.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=”3\/3″][vc_column_text]Porque acreditamos, nas palavras de Kotler<\/strong>, que “conhecer o cliente \u00e9 muito mais do que vender um produto ou servi\u00e7o, \u00e9 compreender o mundo em que os clientes vivem”, vamos aprofundar a
\n percurso do cliente<\/strong>
\n<\/em> num ambiente omnicanal<\/strong>, o que nos permite obter um conhecimento real sobre a experi\u00eancia do cliente.<\/p>\n

Tenho a certeza que est\u00e3o a pensar: “Sejamos realistas, ser\u00e1 isto poss\u00edvel?” Assim \u00e9. Felizmente, a tecnologia fornece-nos ferramentas que convertem a gest\u00e3o personalizada da<\/strong>
\n percurso do cliente<\/strong>
\n<\/em> numa realidade quotidiana para muitas empresas. Para que n\u00e3o restem d\u00favidas, David Gri\u00f1\u00e1n<\/strong>, diretor comercial da Customer Comms, e Mois\u00e9s Fimat<\/strong>, consultor s\u00e9nior do grupo, mostrar-lhe-\u00e3o um caso real de como uma empresa optimiza as suas rela\u00e7\u00f5es com os clientes<\/strong> atrav\u00e9s de sistemas que permitem uma gest\u00e3o automatizada do percurso do cliente<\/em>.<\/p>\n

Sabemos que reservar a manh\u00e3 de ter\u00e7a-feira, 30 de maio<\/strong>, \u00e9 complicado para si, mas achamos que vale mesmo a pena. Se conseguir arranjar tempo, teremos todo o prazer em receb\u00ea-lo no Hotel Alexandra Barcelona \u00e0s 9h30<\/strong>, esperamos por si.<\/p>\n

A n\u00e3o perder!<\/strong><\/p>\n

Javier Echebarr\u00eda<\/strong><\/span>
\nDiretor Geral<\/strong>
\nAvda. de la Recomba, 14. P. E. La Laguna
\n28914 Legan\u00e9s – Madrid
\nTelem\u00f3vel: 609 069 895 – Tel.: 913 044 941
\njechebarria@mailteck.com<\/a><\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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