{"id":22707,"date":"2017-06-13T08:54:23","date_gmt":"2017-06-13T06:54:23","guid":{"rendered":"https:\/\/mailcommsgroup.com\/blog\/convergencia-ccm-cxm\/"},"modified":"2023-09-08T09:47:23","modified_gmt":"2023-09-08T07:47:23","slug":"convergencia-ccm-cxm","status":"publish","type":"post","link":"https:\/\/mailcommsgroup.com\/pt\/blog\/convergencia-ccm-cxm\/","title":{"rendered":"A converg\u00eancia entre a Gest\u00e3o das Comunica\u00e7\u00f5es com o Cliente (CCM) e a Gest\u00e3o da Experi\u00eancia do Cliente (CXM)"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row type=&#8221;grid&#8221;][vc_column dp_animation=&#8221;&#8221; el_class=&#8221;El nuevo reglamento europeo obliga a recabar el consentimiento expl\u00edcito para el tratamiento de los datos de car\u00e1cter personal&#8221; font_color=&#8221;#81d742&#8243;][vc_single_image image=&#8221;6417&#8243; img_size=&#8221;full&#8221; onclick=&#8221;custom_link&#8221; link=&#8221;https:\/\/mailcommsgroup.com\/wp-content\/uploads\/2021\/04\/WP_The_convergence_of_CCM.pdf&#8221;][vc_column_text dp_animation=&#8221;&#8221;]<\/p>\n<h2>Trazer a comunica\u00e7\u00e3o para o s\u00e9culo XXI em sintonia com o seu cliente.<\/h2>\n<p>Quando se trata de estrat\u00e9gia de experi\u00eancia do cliente (CX), as comunica\u00e7\u00f5es com o cliente s\u00e3o frequentemente um dos componentes mais negligenciados do percurso do cliente. Em muitos casos, a estrat\u00e9gia CX tende a centrar-se nas comunica\u00e7\u00f5es de front office, formando regularmente os funcion\u00e1rios sobre a melhor forma de falar e interagir com os clientes. No entanto, as comunica\u00e7\u00f5es transaccionais, como contratos, pedidos ao centro de atendimento telef\u00f3nico, correspond\u00eancia administrativa, kits de boas-vindas, facturas, etc., s\u00e3o igualmente importantes para a experi\u00eancia global do cliente.<\/p>\n<p>Os silos departamentais, uma estrutura complexa de sistemas novos e antigos, regulamentos em mudan\u00e7a e processos e tecnologias desactualizados, t\u00eam tradicionalmente actuado como uma barreira \u00e0 incorpora\u00e7\u00e3o destes tipos de comunica\u00e7\u00f5es na estrat\u00e9gia CX de uma empresa.<\/p>\n<p>Como \u00e9 que as empresas v\u00e3o ultrapassar estes desafios para fornecer comunica\u00e7\u00f5es entre canais que sejam optimizadas, consistentes, personalizadas e relevantes ao longo do percurso do cliente?[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row type=&#8221;grid&#8221;][vc_column dp_animation=&#8221;&#8221; el_class=&#8221;El nuevo reglamento europeo obliga a recabar el consentimiento expl\u00edcito para el tratamiento de los datos de car\u00e1cter personal&#8221; font_color=&#8221;#81d742&#8243;][vc_single_image image=&#8221;6417&#8243; img_size=&#8221;full&#8221; onclick=&#8221;custom_link&#8221; link=&#8221;https:\/\/mailcommsgroup.com\/wp-content\/uploads\/2021\/04\/WP_The_convergence_of_CCM.pdf&#8221;][vc_column_text dp_animation=&#8221;&#8221;] Trazer a comunica\u00e7\u00e3o para o s\u00e9culo XXI em sintonia com o seu cliente. Quando se trata de estrat\u00e9gia de experi\u00eancia do cliente (CX), as comunica\u00e7\u00f5es com o [&hellip;]<\/p>\n","protected":false},"author":13,"featured_media":19300,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[502,505],"class_list":["post-22707","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-solucoes-de-comunicacao-com-valor-juridico","category-solucoes-de-comunicacao-omnicanal"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>A converg\u00eancia das estrat\u00e9gias de marketing CCM e CXM<\/title>\n<meta name=\"description\" content=\"Como \u00e9 que as empresas v\u00e3o ultrapassar estes desafios para fornecer comunica\u00e7\u00f5es ao longo do percurso do cliente? 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