{"id":22349,"date":"2016-09-29T10:09:20","date_gmt":"2016-09-29T08:09:20","guid":{"rendered":"https:\/\/mailcommsgroup.com\/blog\/gestiona-tus-comunicaciones-certificadas-omnicanal-unico-proveedor\/"},"modified":"2023-09-08T09:40:05","modified_gmt":"2023-09-08T07:40:05","slug":"gestiona-tus-comunicaciones-certificadas-omnicanal-unico-proveedor","status":"publish","type":"post","link":"https:\/\/mailcommsgroup.com\/pt\/blog\/gestiona-tus-comunicaciones-certificadas-omnicanal-unico-proveedor\/","title":{"rendered":"Gerir as suas comunica\u00e7\u00f5es omnicanal certificadas com um \u00fanico fornecedor"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column el_class=&#8221;La transformaci\u00f3n digital en la era del cliente&#8221; font_color=&#8221;#81d742&#8243;][vc_single_image image=&#8221;6494&#8243; img_size=&#8221;full&#8221;][vc_column_text]A Customer Comms oferece a empresas como a sua a oportunidade de  <strong>dar valor jur\u00eddico \u00e0s comunica\u00e7\u00f5es, por qualquer meio ou canal, tanto f\u00edsico como digital.<\/strong>  Desta forma, poderemos  <strong>certificar as comunica\u00e7\u00f5es<\/strong>  que considere adequado  <strong>ao longo do ciclo de vida<\/strong>  do seu cliente:  <strong>contrata\u00e7\u00e3o, renova\u00e7\u00e3o, altera\u00e7\u00f5es contratuais, reclama\u00e7\u00f5es&#8230;<\/strong>  Isto simplifica os processos e reduz os custos.<\/p>\n<p>Devido \u00e0 incorpora\u00e7\u00e3o no  <strong>lista de prestadores de servi\u00e7os certificados<\/strong>  pelo Minist\u00e9rio da Ind\u00fastria, Energia e Turismo, em conformidade com os requisitos estabelecidos pela Lei 59\/2003 relativa \u00e0s assinaturas electr\u00f3nicas, a Customer Comms \u00e9  <strong>fornecedor oficial de servi\u00e7os de certifica\u00e7\u00e3o eletr\u00f3nica.<\/strong>  Assim, cumprimos o  <strong><a href=\"https:\/\/mailcommsgroup.com\/pt\/blog\/o-regulamento-europeu-idas\/\" target=\"_blank\" rel=\"noopener\">Regulamento Europeu 910\/2014<\/a><\/strong>que trata da identifica\u00e7\u00e3o eletr\u00f3nica e dos servi\u00e7os de confian\u00e7a para transac\u00e7\u00f5es electr\u00f3nicas, conhecido como eIDAS.<\/p>\n<p>Esta certifica\u00e7\u00e3o permite-nos oferecer uma vasta gama de servi\u00e7os que v\u00e3o desde a <strong>comunica\u00e7\u00e3o certificada<\/strong>, tanto por correio como por correio eletr\u00f3nico, web ou SMS; passando pela <strong>contrata\u00e7\u00e3o certificada<\/strong>; at\u00e9 \u00e0 gest\u00e3o de servi\u00e7os de <strong>cau\u00e7\u00e3o digital<\/strong>.[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1475059290042{margin-top: 15px !important;}&#8221; type=&#8221;grid&#8221; parallax_speed=&#8221;0.3&#8243; mute=&#8221;muted&#8221;][vc_column][vc_column_text]A Customer Comms oferece-lhe <strong><br \/>\n  <a href=\"https:\/\/mailcommsgroup.com\/pt\/notificacoes-certificadas\/\" target=\"_blank\" rel=\"noopener\">grandes vantagens<\/a><br \/>\n<\/strong> na certifica\u00e7\u00e3o das suas comunica\u00e7\u00f5es omnicanal com o seu cliente:<\/p>\n<ul>\n<li style=\"line-height: 1.8;\"><strong>Servi\u00e7o tudo-em-um<\/strong><\/li>\n<li style=\"line-height: 1.8; list-style: none;\">Servi\u00e7o de balc\u00e3o \u00fanico que permite o controlo total do processo atrav\u00e9s de um \u00fanico fornecedor. Simplifique a sua gest\u00e3o, evitando a integra\u00e7\u00e3o com v\u00e1rios fornecedores, o que permite poupar custos e tempo de gest\u00e3o.<\/li>\n<\/ul>\n<ul>\n<li style=\"line-height: 1.8;\"><strong>Seguran\u00e7a jur\u00eddica<\/strong><\/li>\n<li style=\"line-height: 1.8; list-style: none;\">Informar o cliente sobre a certifica\u00e7\u00e3o pode ter um efeito dissuasor, evitando queixas, bem como fornecer o valor probat\u00f3rio necess\u00e1rio quando n\u00e3o \u00e9 poss\u00edvel evitar o lit\u00edgio jur\u00eddico. \u00c9 tamb\u00e9m certificada em resposta a pedidos de organismos reguladores (DGSFP, CNMV, BdE) ou quando os canais f\u00edsicos s\u00e3o abandonados.<\/li>\n<\/ul>\n<ul>\n<li style=\"line-height: 1.8;\"><strong>Canais online e offline<\/strong><\/li>\n<li style=\"line-height: 1.8; list-style: none;\">Poder\u00e1 obter certifica\u00e7\u00f5es das suas comunica\u00e7\u00f5es atrav\u00e9s de canais f\u00edsicos e electr\u00f3nicos, tais como papel, correio eletr\u00f3nico e sms. Esta certifica\u00e7\u00e3o pode incidir sobre as mensagens de um canal ou sobre a combina\u00e7\u00e3o de v\u00e1rios que s\u00e3o produzidos durante o processo de comunica\u00e7\u00e3o.<\/li>\n<\/ul>\n<ul>\n<li style=\"line-height: 1.8;\"><strong>Certifica\u00e7\u00e3o selectiva<\/strong><\/li>\n<li style=\"line-height: 1.8; list-style: none;\">Selecionar apenas as comunica\u00e7\u00f5es que requerem valor jur\u00eddico. Durante o processo de comunica\u00e7\u00e3o, poder\u00e1 decidir: o cliente, o conte\u00fado, o canal e o momento em que precisa de certificar as suas comunica\u00e7\u00f5es com o cliente ao longo do seu ciclo de vida.<\/li>\n<\/ul>\n<ul>\n<li style=\"line-height: 1.8;\"><strong>Rastreio integrado<\/strong><\/li>\n<li style=\"line-height: 1.8; list-style: none;\">A an\u00e1lise integrada de todo o processo permitir-lhe-\u00e1 adaptar mais facilmente a sua estrat\u00e9gia de comunica\u00e7\u00e3o \u00e0s necessidades dos seus clientes.<\/li>\n<\/ul>\n<ul>\n<li style=\"line-height: 1.8;\"><strong>Guarda eletr\u00f3nica avan\u00e7ada<\/strong><\/li>\n<li style=\"line-height: 1.8; list-style: none;\">Conservamos os certificados selectivos com as provas recolhidas durante, pelo menos, cinco anos. Armazenamos o corpo da mensagem, os anexos, os log\u00f3tipos e o rastreio, que foram gerados durante todo o processo de comunica\u00e7\u00e3o.<\/li>\n<\/ul>\n<p>Se quiser saber como gerimos as comunica\u00e7\u00f5es certificadas e a contrata\u00e7\u00e3o eletr\u00f3nica <strong><br \/>\n  <a href=\"https:\/\/mailcommsgroup.com\/wp-content\/uploads\/2021\/02\/comunicaciones-certificadas.pdf\" target=\"_blank\" rel=\"noopener\">descarregue o nosso WhitePaper.<\/a><br \/>\n<\/strong>[\/vc_column_text][vc_btn title=&#8221;DESCARREGAR AGORA&#8221; style=&#8221;classic&#8221; shape=&#8221;round&#8221; size=&#8221;lg&#8221; align=&#8221;left&#8221; link=&#8221;url:https%3A%2F%2Fmailcommsgroup.com%2Fwp-content%2Fuploads%2F2021%2F02%2Fcomunicaciones-certificadas.pdf|&#8221; el_class=&#8221;boton-blog&#8221;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column el_class=&#8221;La transformaci\u00f3n digital en la era del cliente&#8221; font_color=&#8221;#81d742&#8243;][vc_single_image image=&#8221;6494&#8243; img_size=&#8221;full&#8221;][vc_column_text]A Customer Comms oferece a empresas como a sua a oportunidade de dar valor jur\u00eddico \u00e0s comunica\u00e7\u00f5es, por qualquer meio ou canal, tanto f\u00edsico como digital. Desta forma, poderemos certificar as comunica\u00e7\u00f5es que considere adequado ao longo do ciclo de vida do seu cliente: [&hellip;]<\/p>\n","protected":false},"author":13,"featured_media":19326,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[499],"class_list":["post-22349","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-noticias-da-empresa"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Gerir as suas comunica\u00e7\u00f5es omnicanal certificadas com um \u00fanico fornecedor - Mailcomms Group<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mailcommsgroup.com\/pt\/blog\/gestiona-tus-comunicaciones-certificadas-omnicanal-unico-proveedor\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Gerir as suas comunica\u00e7\u00f5es omnicanal certificadas com um \u00fanico fornecedor - Mailcomms Group\" \/>\n<meta property=\"og:description\" content=\"[vc_row][vc_column el_class=&#8221;La transformaci\u00f3n digital en la era del cliente&#8221; font_color=&#8221;#81d742&#8243;][vc_single_image image=&#8221;6494&#8243; img_size=&#8221;full&#8221;][vc_column_text]A Customer Comms oferece a empresas como a sua a oportunidade de dar valor jur\u00eddico \u00e0s comunica\u00e7\u00f5es, por qualquer meio ou canal, tanto f\u00edsico como digital. 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