{"id":44445,"date":"2026-03-25T16:05:38","date_gmt":"2026-03-25T15:05:38","guid":{"rendered":"https:\/\/mailcommsgroup.com\/blog\/how-new-real-real-decree-88-2026-redefines-relationship-between-electrics-and-their-clients\/"},"modified":"2026-08-24T09:02:38","modified_gmt":"2026-08-24T07:02:38","slug":"how-new-real-real-decree-88-2026-redefines-relationship-between-electrics-and-their-clients","status":"publish","type":"post","link":"https:\/\/mailcommsgroup.com\/en\/blog\/how-new-real-real-decree-88-2026-redefines-relationship-between-electrics-and-their-clients\/","title":{"rendered":"How the New Royal Decree 88\/2026 Redefines the Relationship Between Electric Utilities and Their Customers"},"content":{"rendered":"

[vc_row type=”grid” css=”.vc_custom_1547557263471{margin-bottom: 0px !important;padding-bottom: 0px !important;}”][vc_column dp_animation=”” el_class=”El nuevo reglamento europeo obliga a recabar el consentimiento expl\u00edcito para el tratamiento de los datos de car\u00e1cter personal” font_color=”#81d742″][vc_single_image source=”featured_image” img_size=”full” css=””][\/vc_column][\/vc_row][vc_row type=”grid” css=”.vc_custom_1679050935288{margin-top: 0px !important;padding-top: 0px !important;}”][vc_column dp_animation=”” css=”.vc_custom_1547557427896{padding-top: 0px !important;}”][vc_empty_space height=”80px” css=”.vc_custom_1742553516084{margin-top: -70px !important;}”][vc_column_text css=”.vc_custom_1787554649523{padding-top: 50px !important;padding-right: 50px !important;padding-bottom: 50px !important;padding-left: 50px !important;background-color: #F2F2F2 !important;}” dp_animation=””]Table of Contents <\/strong><\/span><\/p>\n

    \n
  1. A new regulatory framework with immediate (and progressive) impact<\/a><\/li>\n
  2. From formal compliance to proof of compliance<\/a><\/li>\n
  3. Operational impact: more demanding processes, tighter deadlines<\/a><\/li>\n
  4. Compliance-driven digitization: a new strategic priority<\/a><\/li>\n
  5. Beyond obligation: an opportunity to lead<\/a><\/li>\n
  6. How MailComms Group can help<\/a><\/li>\n
  7. Frequently Asked Questions<\/a><\/li>\n<\/ol>\n

    [\/vc_column_text][vc_empty_space height=”110px” css=”.vc_custom_1774257736964{margin-top: -100px !important;}”][vc_column_text css=”” dp_animation=””]The entry into force of Royal Decree 88\/2026, of February 11,<\/strong> represents much more than a regulatory update for the electricity sector: it introduces a structural change in the way in which marketers must manage the relationship with their customers. From now on, it is not enough to comply; it is essential to demonstrate compliance<\/strong>. This new paradigm drives companies towards a digitalization focused on evidence, traceability and legal certainty.[\/vc_column_text][vc_empty_space height=”120px” css=”.vc_custom_1774257738460{margin-top: -100px !important;}” el_id=”uno”][vc_column_text css=”” dp_animation=””]<\/p>\n\n\n\n\n\n\n\n\n\n\n\n
    Key Fact<\/th>\nDetails<\/th>\n<\/tr>\n<\/thead>\n
    Regulation<\/strong><\/td>\nRoyal Decree 88\/2026, dated February 11<\/td>\n<\/tr>\n
    BOE Publication<\/strong><\/td>\nFebruary 12, 2026<\/td>\n<\/tr>\n
    Effective Date<\/strong><\/td>\nFebruary 12, 2026<\/td>\n<\/tr>\n
    Critical adaptation deadline<\/strong><\/td>\nJune 12, 2026 (key procurement and contracting processes)<\/td>\n<\/tr>\n
    Affected Sectors<\/strong><\/td>\nElectricity retailers and customer service providers<\/td>\n<\/tr>\n
    Key Change<\/strong><\/td>\nRequirement to demonstrate compliance at every stage of the customer lifecycle<\/td>\n<\/tr>\n
    Processing Times<\/strong><\/td>\nStart of supplier switch: 24 business hours \/ Completion: max. 10 business days<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

    [\/vc_column_text][vc_empty_space height=”120px” css=”.vc_custom_1774257741981{margin-top: -100px !important;}” el_id=”dos”][vc_column_text css=”.vc_custom_1774450157098{padding-top: 15px !important;padding-right: 15px !important;padding-bottom: 15px !important;padding-left: 15px !important;background-color: #47d7ac !important;}” dp_animation=””]<\/p>\n

    A new regulatory framework with immediate (and progressive) impact<\/strong><\/h2>\n

    [\/vc_column_text][vc_column_text css=”” dp_animation=””]The regulation came into force on February 12, 2026<\/strong>, the same day of its publication in the BOE. However, its application is partially progressive. Some aspects -especially those linked to key supply and contracting processes- take effect on June 12, 2026<\/strong>, marking a clear adaptation schedule for the sector. <\/p>\n

    This staggered approach does not reduce their impact: on the contrary, it provides a limited window for marketers to review and strengthen their processes before the new requirements become fully enforceable.[\/vc_column_text][vc_empty_space height=”120px” css=”.vc_custom_1774257741981{margin-top: -100px !important;}” el_id=”dos”][vc_column_text css=”.vc_custom_1774450157098{padding-top: 15px !important;padding-right: 15px !important;padding-bottom: 15px !important;padding-left: 15px !important;background-color: #47d7ac !important;}” dp_animation=””]<\/p>\n

    From formal compliance to proof of compliance<\/strong><\/h2>\n

    [\/vc_column_text][vc_empty_space height=”120px” css=”.vc_custom_1774257744413{margin-top: -100px !important;}”][vc_column_text css=”” dp_animation=””]The real change introduced by RD 88\/2026 is conceptual. The regulator raises the standard: it is no longer sufficient for processes to be defined or executed correctly, but they must be auditable, verifiable and demonstrable<\/strong> at any time. <\/p>\n

    This directly affects all critical points of the customer lifecycle:<\/p>\n