{"id":44445,"date":"2026-03-25T16:05:38","date_gmt":"2026-03-25T15:05:38","guid":{"rendered":"https:\/\/mailcommsgroup.com\/blog\/how-new-real-real-decree-88-2026-redefines-relationship-between-electrics-and-their-clients\/"},"modified":"2026-03-25T18:18:55","modified_gmt":"2026-03-25T17:18:55","slug":"how-new-real-real-decree-88-2026-redefines-relationship-between-electrics-and-their-clients","status":"publish","type":"post","link":"https:\/\/mailcommsgroup.com\/en\/blog\/how-new-real-real-decree-88-2026-redefines-relationship-between-electrics-and-their-clients\/","title":{"rendered":"How the new Royal Decree 88\/2026 redefines the relationship between electricity utilities and their customers"},"content":{"rendered":"

[vc_row type=”grid” css=”.vc_custom_1547557263471{margin-bottom: 0px !important;padding-bottom: 0px !important;}”][vc_column dp_animation=”” el_class=”El nuevo reglamento europeo obliga a recabar el consentimiento expl\u00edcito para el tratamiento de los datos de car\u00e1cter personal” font_color=”#81d742″][vc_single_image source=”featured_image” img_size=”full” css=””][\/vc_column][\/vc_row][vc_row type=”grid” css=”.vc_custom_1679050935288{margin-top: 0px !important;padding-top: 0px !important;}”][vc_column dp_animation=”” css=”.vc_custom_1547557427896{padding-top: 0px !important;}”][vc_empty_space height=”80px” css=”.vc_custom_1742553516084{margin-top: -70px !important;}”][vc_column_text css=”.vc_custom_1774450905699{padding-top: 50px !important;padding-right: 50px !important;padding-bottom: 50px !important;padding-left: 50px !important;background-color: #F2F2F2 !important;}” dp_animation=””]Table of Contents <\/strong><\/span><\/p>\n

    \n
  1. A new regulatory framework with immediate (and progressive) impact<\/a><\/li>\n
  2. From formal compliance to proof of compliance<\/a><\/li>\n
  3. Operational impact: more demanding processes, tighter deadlines<\/a><\/li>\n
  4. Compliance-driven digitization: a new strategic priority<\/a><\/li>\n
  5. Beyond obligation: an opportunity to lead<\/a><\/li>\n
  6. How MailComms Group can help<\/a><\/li>\n<\/ol>\n

    [\/vc_column_text][vc_empty_space height=”110px” css=”.vc_custom_1774257736964{margin-top: -100px !important;}”][vc_column_text css=”” dp_animation=””]The entry into force of Royal Decree 88\/2026, of February 11,<\/strong> represents much more than a regulatory update for the electricity sector: it introduces a structural change in the way in which marketers must manage the relationship with their customers. From now on, it is not enough to comply; it is essential to demonstrate compliance<\/strong>. This new paradigm drives companies towards a digitalization focused on evidence, traceability and legal certainty.[\/vc_column_text][vc_empty_space height=”120px” css=”.vc_custom_1774257738460{margin-top: -100px !important;}” el_id=”uno”][vc_column_text css=”.vc_custom_1774450132130{padding-top: 15px !important;padding-right: 15px !important;padding-bottom: 15px !important;padding-left: 15px !important;background-color: #47d7ac !important;}” dp_animation=””]<\/p>\n

    A new regulatory framework with immediate (and progressive) impact<\/strong><\/h2>\n

    [\/vc_column_text][vc_column_text css=”” dp_animation=””]The regulation came into force on February 12, 2026<\/strong>, the same day of its publication in the BOE. However, its application is partially progressive. Some aspects -especially those linked to key supply and contracting processes- take effect on June 12, 2026<\/strong>, marking a clear adaptation schedule for the sector. <\/p>\n

    This staggered approach does not reduce their impact: on the contrary, it provides a limited window for marketers to review and strengthen their processes before the new requirements become fully enforceable.[\/vc_column_text][vc_empty_space height=”120px” css=”.vc_custom_1774257741981{margin-top: -100px !important;}” el_id=”dos”][vc_column_text css=”.vc_custom_1774450157098{padding-top: 15px !important;padding-right: 15px !important;padding-bottom: 15px !important;padding-left: 15px !important;background-color: #47d7ac !important;}” dp_animation=””]<\/p>\n

    From formal compliance to proof of compliance<\/strong><\/h2>\n

    [\/vc_column_text][vc_empty_space height=”120px” css=”.vc_custom_1774257744413{margin-top: -100px !important;}”][vc_column_text css=”” dp_animation=””]The real change introduced by RD 88\/2026 is conceptual. The regulator raises the standard: it is no longer sufficient for processes to be defined or executed correctly, but they must be auditable, verifiable and demonstrable<\/strong> at any time. <\/p>\n

    This directly affects all critical points of the customer lifecycle:<\/p>\n

      \n
    • Contracting<\/strong>: obligation to provide clear and prior information through documents separate from the contract.<\/li>\n
    • Telephone contracting<\/strong>: need to keep complete recordings and evidence of consent.<\/li>\n
    • Contractual modifications and price revisions<\/strong>: mandatory, individualized and with minimum advance notice.<\/li>\n
    • Claims and disputes<\/strong>: requirement to reconstruct the complete history of the interaction.<\/li>\n<\/ul>\n

      In this context, the risk no longer lies solely in non-compliance, but in not being able to prove compliance in the event of an inspection or a claim.<\/strong>[\/vc_column_text][vc_empty_space height=”120px” css=”.vc_custom_1774450521113{margin-top: -100px !important;}” el_id=”tres”][vc_column_text css=”.vc_custom_1774450373394{padding-top: 15px !important;padding-right: 15px !important;padding-bottom: 15px !important;padding-left: 15px !important;background-color: #47d7ac !important;}” dp_animation=””]<\/p>\n

      Operational impact: more demanding processes, tighter deadlines<\/strong><\/h2>\n

      [\/vc_column_text][vc_column_text css=”” dp_animation=””]The new regulation also introduces pressure on timing and operations. For example:<\/p>\n

        \n
      • The incoming marketer must initiate the changeover within 24 hours on a business day<\/strong>.<\/li>\n
      • The customer has the right to complete the exchange within a maximum of 10 working days<\/strong>.<\/li>\n<\/ul>\n

        These requirements demand agile execution, but also impeccable document management<\/strong>, where every step is recorded and available.<\/p>\n

        The consequence is clear: digitization can no longer be limited to optimizing internal processes; it must guarantee the integrity, traceability and availability of evidence.<\/strong>[\/vc_column_text][vc_empty_space height=”120px” css=”.vc_custom_1774450527601{margin-top: -100px !important;}” el_id=”cuatro”][vc_column_text css=”.vc_custom_1774450366836{padding-top: 15px !important;padding-right: 15px !important;padding-bottom: 15px !important;padding-left: 15px !important;background-color: #47d7ac !important;}” dp_animation=””]<\/p>\n

        Compliance-driven digitization: a new strategic priority<\/strong><\/h2>\n

        [\/vc_column_text][vc_column_text css=”” dp_animation=””]This new regulatory environment drives a natural evolution in the sector:<\/p>\n

        From a process-oriented digitization<\/strong>
        \n\u2192 focused on operational efficiency<\/p>\n

        Toa compliance-oriented digitization<\/strong>
        \n\u2192 focused on evidence, legal certainty and trust<\/p>\n

        This is where technologies such as electronic signatures, time-stamping, communication certification and evidence custody<\/strong> become key elements, not only to comply with regulations, but also to reduce risks and strengthen the relationship with the client.[\/vc_column_text][vc_empty_space height=”120px” css=”.vc_custom_1774450533113{margin-top: -100px !important;}” el_id=”cinco”][vc_column_text css=”.vc_custom_1774450419371{padding-top: 15px !important;padding-right: 15px !important;padding-bottom: 15px !important;padding-left: 15px !important;background-color: #47d7ac !important;}” dp_animation=””]<\/p>\n

        Beyond obligation: an opportunity to lead<\/strong><\/h2>\n

        [\/vc_column_text][vc_column_text css=”” dp_animation=””]While RD 88\/2026 poses significant challenges, it also opens up a clear opportunity: to differentiate through transparency, trust and excellence in customer management<\/strong>.<\/p>\n

        Marketers that take a proactive approach will not only minimize regulatory risks, but will be able to transform compliance into a tangible competitive advantage.[\/vc_column_text][vc_empty_space height=”120px” css=”.vc_custom_1774450539617{margin-top: -100px !important;}” el_id=”seis”][vc_column_text css=”.vc_custom_1774450445514{padding-top: 15px !important;padding-right: 15px !important;padding-bottom: 15px !important;padding-left: 15px !important;background-color: #47d7ac !important;}” dp_animation=””]<\/p>\n

        How MailComms Group can help<\/strong><\/h2>\n

        [\/vc_column_text][vc_column_text css=”” dp_animation=””]At MailComms Group we help companies in the energy sector to make this leap, combining certified digital communications, customer communications management (CCM) solutions and trust services<\/strong> that guarantee full traceability of every interaction.<\/p>\n

        Because in the new regulatory framework, every communication counts…
        \nand each one must be demonstrable.[\/vc_column_text][vc_empty_space height=”120px” css=”.vc_custom_1774257758228{margin-top: -100px !important;}”][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

        From Process-Oriented Digitization to Compliance-Oriented Digitization.<\/p>\n","protected":false},"author":26,"featured_media":44433,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[480],"class_list":["post-44445","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-communication-solutions-with-legal-value"],"acf":[],"yoast_head":"\nHow the new Royal Decree 88\/2026 redefines the relationship between electricity utilities and their customers - Mailcomms Group<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mailcommsgroup.com\/en\/blog\/how-new-real-real-decree-88-2026-redefines-relationship-between-electrics-and-their-clients\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How the new Royal Decree 88\/2026 redefines the relationship between electricity utilities and their customers - 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