{"id":38541,"date":"2025-10-21T13:01:01","date_gmt":"2025-10-21T11:01:01","guid":{"rendered":"https:\/\/mailcommsgroup.com\/?p=38541"},"modified":"2026-07-09T11:33:13","modified_gmt":"2026-07-09T09:33:13","slug":"our-talk-with-met-energy-in-future-utility-2025","status":"publish","type":"post","link":"https:\/\/mailcommsgroup.com\/en\/blog\/our-talk-with-met-energy-in-future-utility-2025\/","title":{"rendered":"Successful recovery management: our talk with MET Energ\u00eda at Future Utility 2025"},"content":{"rendered":"

[vc_row type=”grid” css=”.vc_custom_1547557263471{margin-bottom: 0px !important;padding-bottom: 0px !important;}”][vc_column dp_animation=”” el_class=”El nuevo reglamento europeo obliga a recabar el consentimiento expl\u00edcito para el tratamiento de los datos de car\u00e1cter personal” font_color=”#81d742″][vc_single_image image=”38579″ img_size=”full” css=””][\/vc_column][\/vc_row][vc_column dp_animation=”” css=”.vc_custom_1547557427896{padding-top: 0px !important;}”][\/vc_column][vc_row css=”.vc_custom_1759909245070{margin-top: 0px !important;padding-top: 0px !important;}”][vc_column][vc_empty_space height=”80px” css=”.vc_custom_1759909685452{margin-top: -70px !important;}”][vc_column_text css=””]Managing credit, collections, recoveries and outages is surely one of the biggest challenges in the relationship between an energy company and its customers. However, it can be done with maximum efficiency and guaranteed compliance.<\/strong> In the specific case of MET Energ\u00eda, we work by combining the Eloficash solution (from our partner Covline), AI, intelligent digitalization and our certified legal communications service.<\/strong> We talked about all this in our talk at the eighth edition of Future Utility, held on October 16 in Madrid. <\/p>\n\n\n\n\n\n\n\n\n\n\n
Key Fact<\/th>\nDetails<\/th>\n<\/tr>\n<\/thead>\n
Client<\/td>\nMET Energy<\/td>\n<\/tr>\n
Sector<\/td>\nEnergy \/ Utilities<\/td>\n<\/tr>\n
Challenge<\/td>\nScaling credit, billing, and collections processes without increasing headcount<\/td>\n<\/tr>\n
Solution<\/td>\nEloficash (Covline) + AI + certified legal communications (MailComms Group)<\/td>\n<\/tr>\n
Result<\/td>\nFrom 300 to 15,000 residential customers managed in collections by the same team<\/td>\n<\/tr>\n
Event<\/td>\nFuture Utility 2025 (8th edition), October 16, Madrid<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

The first thing we want to tell you is that the conversation was three-way: end customer, technology provider and trusted partner, which ensures a practical, solution-oriented and results-oriented approach.<\/strong> The participants were Ruth Ortega, Head of Controlling and Credit Risk Manager of our client MET Energ\u00eda, Pablo Mauad, commercial director of COVLINE and Teresa Arandilla, commercial director of Legal Communications of MailComms Group.<\/p>\n

5 Keys to Managing Delinquent Payments<\/b><\/h2>\n

Once the conversation was introduced, Ruth Ortega presented MET Energ\u00eda to the attendees and highlighted the main points to be taken into account when managing defaults efficiently and, very importantly, in accordance with the regulations in a highly regulated sector:<\/p>\n\n\n\n\n\n\n\n\n\n
Lever<\/th>\nWhat it means<\/th>\nImpact on the business<\/th>\n<\/tr>\n<\/thead>\n
Proactive Approach<\/td>\nData integrated into a single tool to detect issues early<\/td>\nReduces delinquencies before they escalate<\/td>\n<\/tr>\n
Customer Segmentation<\/td>\nDifferent strategies for residential, business, and government customers<\/td>\nHigher recovery rate by segment<\/td>\n<\/tr>\n
Reporting (monitoring and control)<\/td>\nVisibility to Make Informed Decisions<\/td>\nAnticipating portfolio risks<\/td>\n<\/tr>\n
Automation of Certified Communications<\/td>\nAutomatedRegulatory Compliance<\/a> <\/td>\nImproves recovery rates and frees up internal resources<\/td>\n<\/tr>\n
Traceability<\/td>\nFull control over each case<\/td>\nReduces litigation and strengthens legal defense<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

\"Future<\/p>\n

Why MET Energ\u00eda Combines Eloficash with Certified Communications<\/b><\/h2>\n

Then, the MET Energ\u00eda representative explained the company’s decision to rely on Eloficash to manage these processes, in a dialogue with Pablo Mauad:<\/strong> “Our main motivation was the need to scale processes in a context of strong growth in the electricity business. More than a tool, we were looking for a solution that would help us manage the processes of credit risk, collection of non-payments, reporting and sending of reliable communications”.<\/p>\n

At this point, the discussion was enriched by the participation of Teresa Arandilla of MailComms Group, who elaborated on the role of legal communications in managing conversations and notifications with MET Energ\u00eda users<\/strong>. She described the channels the company currently uses to send certified notifications<\/a>\u2014 registered fax<\/a>, email, phone calls, and SMS\u2014and previewed the near future: WhatsApp and callbots<\/em> as options for increasing efficiency, always in a certified manner. <\/p>\n

At this stage of the conversation, the importance of being accompanied, for the management of such sensitive processes, by a reliable service provider such as MailComms Group<\/strong> was mentioned .<\/strong> “In the energy sector, communications prior to a power outage are mandatory and must meet very strict legal criteria. It is a highly regulated sector in which having a trusted service provider such as MailComms Group is key. It gives us legal certainty, credibility with the client and guarantees that the recovery processes comply with all regulatory requirements,”<\/strong> commented Ruth. <\/p>\n

Results: From 300 to 15,000 customers without increasing the workforce<\/b><\/h2>\n

The end of the session was devoted to discussing the Improvements observed since the solution was implemented:<\/strong><\/p>\n

    \n
  • Reduction of the time elapsed between the provision of the service and its collection.<\/li>\n
  • Higher recovery rate in the friendly phase.<\/li>\n
  • Less need to escalate cases to legal action.<\/li>\n
  • Savings in administrative time and better experience for the collection team.<\/li>\n
  • Elimination of the manual tasks involved in sending postal bureaufaxes and their subsequent tracking and tracing.<\/li>\n<\/ul>\n

    Finally, significant figures were presented, “in the case of domestic customers alone , we went from managing 300 customers to 15,000 without increasing the number of professionals dedicated to this task”.<\/strong><\/p>\n

    \"MailComms[\/vc_column_text][vc_empty_space height=”120px” css=”.vc_custom_1759909716145{margin-top: -100px !important;}”][vc_column_text css=”.vc_custom_1783589319576{padding-top: 15px !important;padding-right: 15px !important;padding-bottom: 15px !important;padding-left: 15px !important;background-color: #47D7AC !important;}”]<\/p>\n

    Frequently Asked Questions<\/strong><\/span><\/h2>\n

    [\/vc_column_text][vc_empty_space height=”10px”][vc_toggle title=”How does MET Energ\u00eda manage its collection processes efficiently?” style=”arrow” color=”black” custom_font_container=”tag:h3|font_size:20px|text_align:left” custom_google_fonts=”font_family:Dosis%3A200%2C300%2Cregular%2C500%2C600%2C700%2C800|font_style:700%20bold%20regular%3A700%3Anormal” css=”” use_custom_heading=”true” custom_el_class=”mg-b-0 fondo-gris-preguntas-frecuentes”]<\/p>\n

    MET Energ\u00eda combines Covline\u2019s Eloficash platform with artificial intelligence, process digitization, and certified legal communications from MailComms Group. The model is based on five key elements: data forecasting, customer segmentation, reporting, automation of certified communications, and full traceability of each case file. <\/p>\n

    [\/vc_toggle][vc_toggle title=”What is Eloficash, and how does it work with certified communications?” style=”arrow” color=”black” custom_font_container=”tag:h3|font_size:20px|text_align:left” custom_google_fonts=”font_family:Dosis%3A200%2C300%2Cregular%2C500%2C600%2C700%2C800|font_style:700%20bold%20regular%3A700%3Anormal” css=”” use_custom_heading=”true” custom_el_class=”mg-b-0 fondo-gris-preguntas-frecuentes”]<\/p>\n

    Eloficash is Covline\u2019s solution for credit management, billing, and debt collection. MET Energ\u00eda combines it with certified legal communications (burofax, email, SMS, and soon WhatsApp) to ensure that every notification of nonpayment or service disconnection has probative value and complies with energy sector regulations. <\/p>\n

    [\/vc_toggle][vc_toggle title=”Why is it mandatory to certify communications before a service interruption?” style=”arrow” color=”black” custom_font_container=”tag:h3|font_size:20px|text_align:left” custom_google_fonts=”font_family:Dosis%3A200%2C300%2Cregular%2C500%2C600%2C700%2C800|font_style:700%20bold%20regular%3A700%3Anormal” css=”” use_custom_heading=”true” custom_el_class=”mg-b-0 fondo-gris-preguntas-frecuentes”]<\/p>\n

    In the energy sector, prior notice of service disconnection is mandatory and must meet strict legal criteria. Working with a qualified, trusted service provider provides legal certainty, builds credibility with customers, and ensures that the collection process complies with all regulatory requirements. <\/p>\n

    [\/vc_toggle][vc_toggle title=”What results has MET Energ\u00eda achieved after implementing this model?” style=”arrow” color=”black” custom_font_container=”tag:h3|font_size:20px|text_align:left” custom_google_fonts=”font_family:Dosis%3A200%2C300%2Cregular%2C500%2C600%2C700%2C800|font_style:700%20bold%20regular%3A700%3Anormal” css=”” use_custom_heading=”true” custom_el_class=”mg-b-0 fondo-gris-preguntas-frecuentes”]<\/p>\n

    MET Energ\u00eda increased the number of residential customers it managed in collection processes from 300 to 15,000 without increasing the number of staff assigned to this task. In addition, it reduced the time between service provision and payment, increased the recovery rate during the amicable phase, and decreased the need to escalate cases to legal proceedings. <\/p>\n

    [\/vc_toggle][vc_toggle title=”What role does a trusted service provider play in managing regulated debt collection?” style=”arrow” color=”black” custom_font_container=”tag:h3|font_size:20px|text_align:left” custom_google_fonts=”font_family:Dosis%3A200%2C300%2Cregular%2C500%2C600%2C700%2C800|font_style:700%20bold%20regular%3A700%3Anormal” css=”” use_custom_heading=”true” custom_el_class=”mg-b-0 fondo-gris-preguntas-frecuentes”]<\/p>\n

    A Qualified Trusted Service Provider (PSCC) certifies the transmission, content, and delivery of billing and collection communications, which provides evidentiary value vis-\u00e0-vis third parties and regulatory agencies. This reduces the energy company\u2019s legal risk and strengthens its defense in the event of a claim or litigation. <\/p>\n

    [\/vc_toggle][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

    On October 16, we held the eighth edition of Future Utility in Madrid. On this occasion, we shared our talk on how to face and find solutions to the main challenges in the relationship between energy companies and their customers. <\/p>\n","protected":false},"author":1,"featured_media":38579,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[482,697],"class_list":["post-38541","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-corporate-news","category-events"],"acf":[],"yoast_head":"\nOur talk with MET Energ\u00eda at Future Utility 2025<\/title>\n<meta name=\"description\" content=\"MET Energ\u00eda increased the number of debt collection clients it manages from 300 to 15,000 without expanding its workforce, by combining Eloficash, AI, and certified legal communications\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mailcommsgroup.com\/en\/blog\/our-talk-with-met-energy-in-future-utility-2025\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Our talk with MET Energ\u00eda at Future Utility 2025\" \/>\n<meta property=\"og:description\" content=\"MET Energ\u00eda increased the number of debt collection clients it manages from 300 to 15,000 without expanding its workforce, by combining Eloficash, AI, and certified legal communications\" \/>\n<meta property=\"og:url\" content=\"https:\/\/mailcommsgroup.com\/en\/blog\/our-talk-with-met-energy-in-future-utility-2025\/\" \/>\n<meta property=\"og:site_name\" content=\"Mailcomms Group\" \/>\n<meta property=\"article:published_time\" content=\"2025-10-21T11:01:01+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-07-09T09:33:13+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/mailcommsgroup.com\/wp-content\/uploads\/2025\/10\/ponentes-future-utility.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"892\" \/>\n\t<meta property=\"og:image:height\" content=\"623\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"author\" content=\"Mailcomms Group\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@CommsCustomer\" \/>\n<meta name=\"twitter:site\" content=\"@CommsCustomer\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Mailcomms Group\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/mailcommsgroup.com\\\/en\\\/blog\\\/our-talk-with-met-energy-in-future-utility-2025\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/mailcommsgroup.com\\\/en\\\/blog\\\/our-talk-with-met-energy-in-future-utility-2025\\\/\"},\"author\":{\"name\":\"Mailcomms Group\",\"@id\":\"https:\\\/\\\/mailcommsgroup.com\\\/en\\\/#\\\/schema\\\/person\\\/c3a3ecfc795ade78319e6b1af9d65684\"},\"headline\":\"Successful recovery management: our talk with MET Energ\u00eda at Future Utility 2025\",\"datePublished\":\"2025-10-21T11:01:01+00:00\",\"dateModified\":\"2026-07-09T09:33:13+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/mailcommsgroup.com\\\/en\\\/blog\\\/our-talk-with-met-energy-in-future-utility-2025\\\/\"},\"wordCount\":1364,\"publisher\":{\"@id\":\"https:\\\/\\\/mailcommsgroup.com\\\/en\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/mailcommsgroup.com\\\/en\\\/blog\\\/our-talk-with-met-energy-in-future-utility-2025\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/mailcommsgroup.com\\\/wp-content\\\/uploads\\\/2025\\\/10\\\/ponentes-future-utility.webp\",\"articleSection\":[\"Corporate News\",\"Events\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/mailcommsgroup.com\\\/en\\\/blog\\\/our-talk-with-met-energy-in-future-utility-2025\\\/\",\"url\":\"https:\\\/\\\/mailcommsgroup.com\\\/en\\\/blog\\\/our-talk-with-met-energy-in-future-utility-2025\\\/\",\"name\":\"Our talk with MET Energ\u00eda at Future Utility 2025\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/mailcommsgroup.com\\\/en\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/mailcommsgroup.com\\\/en\\\/blog\\\/our-talk-with-met-energy-in-future-utility-2025\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/mailcommsgroup.com\\\/en\\\/blog\\\/our-talk-with-met-energy-in-future-utility-2025\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/mailcommsgroup.com\\\/wp-content\\\/uploads\\\/2025\\\/10\\\/ponentes-future-utility.webp\",\"datePublished\":\"2025-10-21T11:01:01+00:00\",\"dateModified\":\"2026-07-09T09:33:13+00:00\",\"description\":\"MET Energ\u00eda increased the number of debt collection clients it manages from 300 to 15,000 without expanding its workforce, by combining Eloficash, AI, and certified legal communications\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/mailcommsgroup.com\\\/en\\\/blog\\\/our-talk-with-met-energy-in-future-utility-2025\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/mailcommsgroup.com\\\/en\\\/blog\\\/our-talk-with-met-energy-in-future-utility-2025\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/mailcommsgroup.com\\\/en\\\/blog\\\/our-talk-with-met-energy-in-future-utility-2025\\\/#primaryimage\",\"url\":\"https:\\\/\\\/mailcommsgroup.com\\\/wp-content\\\/uploads\\\/2025\\\/10\\\/ponentes-future-utility.webp\",\"contentUrl\":\"https:\\\/\\\/mailcommsgroup.com\\\/wp-content\\\/uploads\\\/2025\\\/10\\\/ponentes-future-utility.webp\",\"width\":892,\"height\":623,\"caption\":\"Ponentes Future Utility\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/mailcommsgroup.com\\\/en\\\/blog\\\/our-talk-with-met-energy-in-future-utility-2025\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Mailcomms Group\",\"item\":\"https:\\\/\\\/mailcommsgroup.com\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Blog\",\"item\":\"https:\\\/\\\/mailcommsgroup.com\\\/en\\\/blog\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Successful recovery management: our talk with MET Energ\u00eda at Future Utility 2025\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/mailcommsgroup.com\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/mailcommsgroup.com\\\/en\\\/\",\"name\":\"MailComms Group\",\"description\":\"La transformaci\u00f3n digital a trav\u00e9s de la comunicaci\u00f3n omnicanal, con plena validez legal.\",\"publisher\":{\"@id\":\"https:\\\/\\\/mailcommsgroup.com\\\/en\\\/#organization\"},\"alternateName\":\"MailComms Group\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/mailcommsgroup.com\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/mailcommsgroup.com\\\/en\\\/#organization\",\"name\":\"MailComms Group - Soluciones de comunicaci\u00f3n omnicanal con validez legal.\",\"alternateName\":\"MailComms Group\",\"url\":\"https:\\\/\\\/mailcommsgroup.com\\\/en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/mailcommsgroup.com\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/mailcommsgroup.com\\\/wp-content\\\/uploads\\\/2023\\\/05\\\/icon_mini_mailcommsgroup.png\",\"contentUrl\":\"https:\\\/\\\/mailcommsgroup.com\\\/wp-content\\\/uploads\\\/2023\\\/05\\\/icon_mini_mailcommsgroup.png\",\"width\":512,\"height\":512,\"caption\":\"MailComms Group - Soluciones de comunicaci\u00f3n omnicanal con validez legal.\"},\"image\":{\"@id\":\"https:\\\/\\\/mailcommsgroup.com\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/x.com\\\/CommsCustomer\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/customercomms\\\/\",\"https:\\\/\\\/www.youtube.com\\\/channel\\\/UCtvYLee1QHy89JS2-gMgnTQ\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/mailcommsgroup.com\\\/en\\\/#\\\/schema\\\/person\\\/c3a3ecfc795ade78319e6b1af9d65684\",\"name\":\"Mailcomms Group\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/f4012bdfd3c1190166ba510602a508ab2a504cafc93cf37f0c8cbdc54e85846a?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/f4012bdfd3c1190166ba510602a508ab2a504cafc93cf37f0c8cbdc54e85846a?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/f4012bdfd3c1190166ba510602a508ab2a504cafc93cf37f0c8cbdc54e85846a?s=96&d=mm&r=g\",\"caption\":\"Mailcomms Group\"},\"sameAs\":[\"https:\\\/\\\/mailcommsgroup.com\"],\"url\":\"https:\\\/\\\/mailcommsgroup.com\\\/en\\\/blog\\\/author\\\/ntrwrks_ccmms\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Our talk with MET Energ\u00eda at Future Utility 2025","description":"MET Energ\u00eda increased the number of debt collection clients it manages from 300 to 15,000 without expanding its workforce, by combining Eloficash, AI, and certified legal communications","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/mailcommsgroup.com\/en\/blog\/our-talk-with-met-energy-in-future-utility-2025\/","og_locale":"en_US","og_type":"article","og_title":"Our talk with MET Energ\u00eda at Future Utility 2025","og_description":"MET Energ\u00eda increased the number of debt collection clients it manages from 300 to 15,000 without expanding its workforce, by combining Eloficash, AI, and certified legal communications","og_url":"https:\/\/mailcommsgroup.com\/en\/blog\/our-talk-with-met-energy-in-future-utility-2025\/","og_site_name":"Mailcomms Group","article_published_time":"2025-10-21T11:01:01+00:00","article_modified_time":"2026-07-09T09:33:13+00:00","og_image":[{"width":892,"height":623,"url":"https:\/\/mailcommsgroup.com\/wp-content\/uploads\/2025\/10\/ponentes-future-utility.webp","type":"image\/webp"}],"author":"Mailcomms Group","twitter_card":"summary_large_image","twitter_creator":"@CommsCustomer","twitter_site":"@CommsCustomer","twitter_misc":{"Written by":"Mailcomms Group","Est. reading time":"7 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/mailcommsgroup.com\/en\/blog\/our-talk-with-met-energy-in-future-utility-2025\/#article","isPartOf":{"@id":"https:\/\/mailcommsgroup.com\/en\/blog\/our-talk-with-met-energy-in-future-utility-2025\/"},"author":{"name":"Mailcomms Group","@id":"https:\/\/mailcommsgroup.com\/en\/#\/schema\/person\/c3a3ecfc795ade78319e6b1af9d65684"},"headline":"Successful recovery management: our talk with MET Energ\u00eda at Future Utility 2025","datePublished":"2025-10-21T11:01:01+00:00","dateModified":"2026-07-09T09:33:13+00:00","mainEntityOfPage":{"@id":"https:\/\/mailcommsgroup.com\/en\/blog\/our-talk-with-met-energy-in-future-utility-2025\/"},"wordCount":1364,"publisher":{"@id":"https:\/\/mailcommsgroup.com\/en\/#organization"},"image":{"@id":"https:\/\/mailcommsgroup.com\/en\/blog\/our-talk-with-met-energy-in-future-utility-2025\/#primaryimage"},"thumbnailUrl":"https:\/\/mailcommsgroup.com\/wp-content\/uploads\/2025\/10\/ponentes-future-utility.webp","articleSection":["Corporate News","Events"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/mailcommsgroup.com\/en\/blog\/our-talk-with-met-energy-in-future-utility-2025\/","url":"https:\/\/mailcommsgroup.com\/en\/blog\/our-talk-with-met-energy-in-future-utility-2025\/","name":"Our talk with MET Energ\u00eda at Future Utility 2025","isPartOf":{"@id":"https:\/\/mailcommsgroup.com\/en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/mailcommsgroup.com\/en\/blog\/our-talk-with-met-energy-in-future-utility-2025\/#primaryimage"},"image":{"@id":"https:\/\/mailcommsgroup.com\/en\/blog\/our-talk-with-met-energy-in-future-utility-2025\/#primaryimage"},"thumbnailUrl":"https:\/\/mailcommsgroup.com\/wp-content\/uploads\/2025\/10\/ponentes-future-utility.webp","datePublished":"2025-10-21T11:01:01+00:00","dateModified":"2026-07-09T09:33:13+00:00","description":"MET Energ\u00eda increased the number of debt collection clients it manages from 300 to 15,000 without expanding its workforce, by combining Eloficash, AI, and certified legal communications","breadcrumb":{"@id":"https:\/\/mailcommsgroup.com\/en\/blog\/our-talk-with-met-energy-in-future-utility-2025\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/mailcommsgroup.com\/en\/blog\/our-talk-with-met-energy-in-future-utility-2025\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/mailcommsgroup.com\/en\/blog\/our-talk-with-met-energy-in-future-utility-2025\/#primaryimage","url":"https:\/\/mailcommsgroup.com\/wp-content\/uploads\/2025\/10\/ponentes-future-utility.webp","contentUrl":"https:\/\/mailcommsgroup.com\/wp-content\/uploads\/2025\/10\/ponentes-future-utility.webp","width":892,"height":623,"caption":"Ponentes Future Utility"},{"@type":"BreadcrumbList","@id":"https:\/\/mailcommsgroup.com\/en\/blog\/our-talk-with-met-energy-in-future-utility-2025\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Mailcomms Group","item":"https:\/\/mailcommsgroup.com\/en\/"},{"@type":"ListItem","position":2,"name":"Blog","item":"https:\/\/mailcommsgroup.com\/en\/blog\/"},{"@type":"ListItem","position":3,"name":"Successful recovery management: our talk with MET Energ\u00eda at Future Utility 2025"}]},{"@type":"WebSite","@id":"https:\/\/mailcommsgroup.com\/en\/#website","url":"https:\/\/mailcommsgroup.com\/en\/","name":"MailComms Group","description":"La transformaci\u00f3n digital a trav\u00e9s de la comunicaci\u00f3n omnicanal, con plena validez legal.","publisher":{"@id":"https:\/\/mailcommsgroup.com\/en\/#organization"},"alternateName":"MailComms Group","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/mailcommsgroup.com\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/mailcommsgroup.com\/en\/#organization","name":"MailComms Group - Soluciones de comunicaci\u00f3n omnicanal con validez legal.","alternateName":"MailComms Group","url":"https:\/\/mailcommsgroup.com\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/mailcommsgroup.com\/en\/#\/schema\/logo\/image\/","url":"https:\/\/mailcommsgroup.com\/wp-content\/uploads\/2023\/05\/icon_mini_mailcommsgroup.png","contentUrl":"https:\/\/mailcommsgroup.com\/wp-content\/uploads\/2023\/05\/icon_mini_mailcommsgroup.png","width":512,"height":512,"caption":"MailComms Group - Soluciones de comunicaci\u00f3n omnicanal con validez legal."},"image":{"@id":"https:\/\/mailcommsgroup.com\/en\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/x.com\/CommsCustomer","https:\/\/www.linkedin.com\/company\/customercomms\/","https:\/\/www.youtube.com\/channel\/UCtvYLee1QHy89JS2-gMgnTQ"]},{"@type":"Person","@id":"https:\/\/mailcommsgroup.com\/en\/#\/schema\/person\/c3a3ecfc795ade78319e6b1af9d65684","name":"Mailcomms Group","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/f4012bdfd3c1190166ba510602a508ab2a504cafc93cf37f0c8cbdc54e85846a?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/f4012bdfd3c1190166ba510602a508ab2a504cafc93cf37f0c8cbdc54e85846a?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/f4012bdfd3c1190166ba510602a508ab2a504cafc93cf37f0c8cbdc54e85846a?s=96&d=mm&r=g","caption":"Mailcomms Group"},"sameAs":["https:\/\/mailcommsgroup.com"],"url":"https:\/\/mailcommsgroup.com\/en\/blog\/author\/ntrwrks_ccmms\/"}]}},"_links":{"self":[{"href":"https:\/\/mailcommsgroup.com\/en\/wp-json\/wp\/v2\/posts\/38541","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mailcommsgroup.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mailcommsgroup.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mailcommsgroup.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mailcommsgroup.com\/en\/wp-json\/wp\/v2\/comments?post=38541"}],"version-history":[{"count":17,"href":"https:\/\/mailcommsgroup.com\/en\/wp-json\/wp\/v2\/posts\/38541\/revisions"}],"predecessor-version":[{"id":45638,"href":"https:\/\/mailcommsgroup.com\/en\/wp-json\/wp\/v2\/posts\/38541\/revisions\/45638"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mailcommsgroup.com\/en\/wp-json\/wp\/v2\/media\/38579"}],"wp:attachment":[{"href":"https:\/\/mailcommsgroup.com\/en\/wp-json\/wp\/v2\/media?parent=38541"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mailcommsgroup.com\/en\/wp-json\/wp\/v2\/categories?post=38541"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}