{"id":33033,"date":"2025-03-25T15:04:37","date_gmt":"2025-03-25T14:04:37","guid":{"rendered":"https:\/\/mailcommsgroup.com\/?p=33033"},"modified":"2026-06-24T10:44:55","modified_gmt":"2026-06-24T08:44:55","slug":"new-european-accessibility-law","status":"publish","type":"post","link":"https:\/\/mailcommsgroup.com\/en\/blog\/new-european-accessibility-law\/","title":{"rendered":"European Accessibility Act (EAA): Compliance Guide for Companies in Regulated Sectors in Spain"},"content":{"rendered":"

[vc_row type=”grid” css=”.vc_custom_1547557263471{margin-bottom: 0px !important;padding-bottom: 0px !important;}”][vc_column dp_animation=”” el_class=”El nuevo reglamento europeo obliga a recabar el consentimiento expl\u00edcito para el tratamiento de los datos de car\u00e1cter personal” font_color=”#81d742″][vc_single_image image=”33041″ img_size=”full” css=””][\/vc_column][\/vc_row][vc_row type=”grid” css=”.vc_custom_1679050935288{margin-top: 0px !important;padding-top: 0px !important;}”][vc_column dp_animation=”” css=”.vc_custom_1547557427896{padding-top: 0px !important;}”][vc_empty_space height=”80px” css=”.vc_custom_1740562626171{margin-top: -70px !important;}”][vc_column_text css=”.vc_custom_1782290049873{padding-top: 50px !important;padding-right: 50px !important;padding-bottom: 50px !important;padding-left: 50px !important;background-color: #F2F2F2 !important;}” dp_animation=””]Table of Contents <\/strong><\/span><\/p>\n

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  1. European Accessibility Act and its transposition<\/a><\/li>\n
  2. Summary with the main details<\/a>\n
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    1. Scope of application<\/a><\/li>\n
    2. Important dates<\/a><\/li>\n
    3. Accessibility requirements<\/a><\/li>\n
    4. Implications for companies<\/a><\/li>\n<\/ol>\n<\/li>\n
    5. Frequently Asked Questions<\/a><\/li>\n<\/ol>\n

      [\/vc_column_text][vc_empty_space height=”120px” css=”.vc_custom_1742903408841{margin-top: -100px !important;}” el_id=”uno”][vc_column_text css=”.vc_custom_1742902593978{padding-top: 15px !important;padding-right: 15px !important;padding-bottom: 15px !important;padding-left: 15px !important;background-color: #47d7ac !important;}” dp_animation=””]<\/p>\n

      European Accessibility Act and its transposition<\/strong><\/span><\/h2>\n

      [\/vc_column_text][vc_column_text css=”” dp_animation=””]Accessibility has become a key element for companies, not only to comply with regulations, but also to gain a competitive advantage and be more valuable to society. The European Directive (EU) 2019\/882 (known as the European Accessibility Act or EAA) and its transposition in Spain through Law 11\/2023 seek to guarantee the inclusion of people with disabilities<\/strong>, among other things through real accessibility in everything related to essential products and services<\/strong>. And as it could not be otherwise, the standard establishes implementation deadlines until 2025 and 2027, depending on the sector. <\/p>\n

      In addition, Law 11\/2023 imposes specific obligations on the financial and insurance sectors, as it requires all services, both digital and physical, to be fully accessible<\/strong>. This includes adapting websites, applications and documents to be usable by people with functional diversity. In addition, it specifically requires that communications, both graphical and digital, be equally understandable and accessible to all users. <\/p>\n

      For paper communications, these should be accessible through alternative formats, such as Braille or large print, and use a clear and legible design.<\/strong> For electronic communications, the Web Content Accessibility Guidelines (WCAG) 2.1 should be followed, ensuring that they are usable by all people, including those with disabilities. <\/p>\n

      Failure to comply with these obligations may result in penalties ranging from fines to suspension of activities. Infringements are classified as minor, serious and very serious, with penalties of up to one million euros.<\/strong><\/p>\n

      In summary, Law 11\/2023 seeks to promote inclusion and accessibility, benefiting both people with disabilities and businesses by opening up new market opportunities.<\/strong><\/p>\n

      \"European[\/vc_column_text][vc_empty_space height=”120px” css=”.vc_custom_1742903413145{margin-top: -100px !important;}” el_id=”dos”][vc_column_text css=”.vc_custom_1742902665994{padding-top: 15px !important;padding-right: 15px !important;padding-bottom: 15px !important;padding-left: 15px !important;background-color: #47d7ac !important;}” dp_animation=””]<\/p>\n

      Summary with the main details<\/strong><\/span><\/h2>\n

      [\/vc_column_text][vc_empty_space height=”120px” css=”.vc_custom_1742903425945{margin-top: -100px !important;}” el_id=”dos-a”][vc_column_text css=”.vc_custom_1742902677682{padding-top: 15px !important;padding-right: 15px !important;padding-bottom: 15px !important;padding-left: 15px !important;background-color: #f2f2f2 !important;}” dp_animation=””]<\/p>\n

      Scope of application<\/strong><\/h3>\n

      [\/vc_column_text][vc_column_text css=”” dp_animation=””]The regulations focus on key areas such as:<\/p>\n

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      1. Digital platforms:<\/strong> websites, mobile applications and other online services.<\/li>\n
      2. Financial and insurance documents:<\/strong> accessible in formats such as braille, labeled PDF and large print.<\/li>\n
      3. Interactive terminals:<\/strong> ATMs, payment terminals and similar devices.<\/li>\n
      4. Communication technologies:<\/strong> compatible with assistive tools such as screen readers and hearing aids.<\/li>\n<\/ol>\n

        [\/vc_column_text][vc_empty_space height=”120px” css=”.vc_custom_1742903429953{margin-top: -100px !important;}” el_id=”dos-b”][vc_column_text css=”.vc_custom_1742902799337{padding-top: 15px !important;padding-right: 15px !important;padding-bottom: 15px !important;padding-left: 15px !important;background-color: #f2f2f2 !important;}” dp_animation=””]<\/p>\n

        Important dates<\/strong><\/h3>\n

        [\/vc_column_text][vc_column_text css=”” dp_animation=””]<\/p>\n\n\n\n\n\n\n\n
        Date<\/th>\nMilestone<\/th>\nStatus<\/th>\nAffects<\/th>\n<\/tr>\n<\/thead>\n
        June 28, 2025<\/td>\nGeneral Obligation to Comply with the EAA<\/td>\nOverdue \u2014 mandatory<\/td>\nAll companies within the scope of application<\/td>\n<\/tr>\n
        June 28, 2027<\/td>\nAccessibility Requirements for Emergency Communications (112)<\/td>\nUpcoming Deadline<\/td>\nEmergency Services and Specific Cases<\/td>\n<\/tr>\n
        June 28, 2030<\/td>\nException for micro-enterprises with a proven disproportionate burden<\/td>\nExemption Threshold<\/td>\nMicro-enterprises (subject to conditions)<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

        Take advantage of every invoice, statement, or notification to strengthen your relationship with your customers<\/b> by turning mandatory mailings into a high-impact customer loyalty channel through smart management of your transactional communications<\/a>.<\/p>\n

        [\/vc_column_text][vc_empty_space height=”120px” css=”.vc_custom_1742903434641{margin-top: -100px !important;}” el_id=”dos-c”][vc_column_text css=”.vc_custom_1742902858209{padding-top: 15px !important;padding-right: 15px !important;padding-bottom: 15px !important;padding-left: 15px !important;background-color: #f2f2f2 !important;}” dp_animation=””]<\/p>\n

        Accessibility requirements<\/strong><\/h3>\n

        [\/vc_column_text][vc_column_text css=”” dp_animation=””]<\/p>\n

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        1. Digital platforms. <\/strong>Web sites and applications must comply with the principles of perceivability, operability, comprehensibility and compatibility. They must conform to the standard EN 301 549<\/a><\/strong>aligned with WCAG<\/a> 2.1 Level AA.<\/strong> <\/li>\n
        2. Financial and insurance documents. <\/strong>The availability of documents in accessible formats and in clear language must be ensured. This includes:\n
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          1. Electronic documents compatible with screen readers according to ISO 14289-1 (PDF\/UA)<\/a><\/strong>.<\/li>\n
          2. Specific requirements of the standard EN 301 549<\/a><\/strong>.<\/li>\n<\/ol>\n<\/li>\n
          3. Interactive terminals. <\/strong>ATMs and payment terminals must be equipped with:\n
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            1. Accessible voice and touch interface.<\/li>\n
            2. Physical characteristics adjusted for persons with reduced mobility, according to ISO 9241-171<\/a><\/strong> y EN 301 549<\/a><\/strong>.<\/li>\n<\/ol>\n<\/li>\n
            3. Communication technologies. Solutions <\/strong>must include real-time text, audio and video synchronization, and compatibility with tools such as teletext and assistive devices, in accordance with the standards EN 301 549<\/a><\/strong> and ITU-T F.791<\/a><\/strong>.Humanize your brand\u2019s digital communication<\/b> by ensuring that every message reaches all users without barriers, understanding why designing accessible emails is both a legal obligation and an ethical commitment<\/a>.<\/li>\n<\/ol>\n\n\n\n\n\n\n\n\n\n
              Area<\/th>\nApplicable standard<\/th>\nRequired Level<\/th>\n<\/tr>\n<\/thead>\n
              Digital platforms (web and apps)<\/td>\nEN 301 549 + WCAG 2.1<\/td>\nLevel AA<\/td>\n<\/tr>\n
              Electronic documents (PDF, email)<\/td>\nISO 14289-1 (PDF\/UA) + EN 301 549<\/td>\nScreen reader compatible<\/td>\n<\/tr>\n
              Interactive terminals (ATMs, POS terminals)<\/td>\nISO 9241-171 + EN 301 549<\/td>\nTouch\/voice interface + physical accessibility<\/td>\n<\/tr>\n
              Communication Technologies<\/td>\nEN 301 549 + ITU-T F.791<\/td>\nReal-time text, accessibility support<\/td>\n<\/tr>\n
              Print Materials<\/td>\nAlternative formats (Braille, large print)<\/td>\nPlain language and legible design<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

              [\/vc_column_text][vc_empty_space height=”120px” css=”.vc_custom_1742903441601{margin-top: -100px !important;}” el_id=”dos-d”][vc_column_text css=”.vc_custom_1742903353265{padding-top: 15px !important;padding-right: 15px !important;padding-bottom: 15px !important;padding-left: 15px !important;background-color: #f2f2f2 !important;}” dp_animation=””]<\/p>\n

              Implications for companies<\/strong><\/h3>\n

              [\/vc_column_text][vc_column_text css=”” dp_animation=””]Financial institutions and insurance companies must:<\/p>\n