{"id":28811,"date":"2024-09-26T18:37:12","date_gmt":"2024-09-26T16:37:12","guid":{"rendered":"https:\/\/mailcommsgroup.com\/blog\/keys-to-digital-onboarding-in-the-banking-sector-and-regulatory-compliance\/"},"modified":"2025-11-19T14:17:54","modified_gmt":"2025-11-19T13:17:54","slug":"keys-to-digital-onboarding-in-the-banking-sector-and-regulatory-compliance","status":"publish","type":"post","link":"https:\/\/mailcommsgroup.com\/en\/blog\/keys-to-digital-onboarding-in-the-banking-sector-and-regulatory-compliance\/","title":{"rendered":"Keys to digital onboarding in the banking sector and its regulatory compliance"},"content":{"rendered":"

[vc_row][vc_column][vc_single_image image=”28679″ img_size=”full”][vc_column_text css=”.vc_custom_1739194255440{padding-top: 50px !important;padding-right: 50px !important;padding-bottom: 50px !important;padding-left: 50px !important;background-color: #F2F2F2 !important;}”]Table of Contents <\/strong><\/span><\/p>\n

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  1. Introduction<\/a><\/li>\n
  2. Banking regulations<\/a><\/li>\n
  3. Technology for digital banking onboarding<\/a><\/li>\n
  4. Conclusion<\/a><\/li>\n<\/ol>\n

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    Introduction<\/strong><\/h2>\n

    [\/vc_column_text][vc_column_text]\"Remote<\/p>\n

    Digitalonboarding<\/em><\/strong> is the remote onboarding of customers in a digital environment, and includes remote identity verification<\/strong> (i.e. ensuring that the customer is who they say they are) and compliance with the necessary cross-cutting<\/strong> and industry<\/strong> regulations<\/strong>.<\/p>\n

    Digital onboarding<\/em> occurs in a number of sectors, but perhaps the most common and sensitive is related to the banking area<\/strong>.<\/p>\n

    When designing a remote onboarding process, companies face many challenges in several categories. It is a complex journey that requires the involvement of professionals and vendors with expertise in various fields such as, to name a few, compliance, legal, marketing, certified communications, technology and in some cases, product specialists. <\/p>\n

     <\/p>\n

    Until not too long ago, the first decision was, precisely, to make the decision. The Covid-19 pandemic produced an unprecedented acceleration in remote relationships between customers and companies, and this includes the very step of becoming a customer, but before that, the trend towards digital was already constant and unstoppable. Face-to-face offices and the postal channel, sometimes combined with the telephone, did the job, but users were increasingly demanding an online process<\/strong>, and not only that, but one that was also an attractive, frictionless and smooth experience. Companies had to combine this demand with secure<\/strong> and efficient<\/strong> technical solutions<\/strong> that were integrated into their systems and the guarantee of complying with current regulations<\/strong>and their evolutions, as and when they arose. <\/p>\n

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    Banking regulations<\/strong><\/h2>\n

    [\/vc_column_text][vc_column_text]The financial sector is one of the most regulated sectors and entities have to dedicate a lot of resources, both monetary and human, to carry out their activity in compliance with all of them, often invisibly for users and, on occasions when this is not possible, at least without causing them complications. That affects, of course, digital customer onboarding<\/em>. <\/p>\n