{"id":22777,"date":"2017-05-25T08:58:28","date_gmt":"2017-05-25T06:58:28","guid":{"rendered":"https:\/\/mailcommsgroup.com\/blog\/reminder-customer-journey-4-day-communication-omnicanal360\/"},"modified":"2026-03-17T14:39:23","modified_gmt":"2026-03-17T13:39:23","slug":"reminder-customer-journey-4-day-communication-omnicanal360","status":"publish","type":"post","link":"https:\/\/mailcommsgroup.com\/en\/blog\/reminder-customer-journey-4-day-communication-omnicanal360\/","title":{"rendered":"If you don’t know your customer journey, you don’t know your customer. 4th Omnichannel 360\u00ba Communication Conference"},"content":{"rendered":"

[vc_row][vc_column el_class=”El nuevo reglamento europeo obliga a recabar el consentimiento expl\u00edcito para el tratamiento de los datos de car\u00e1cter personal” font_color=”#81d742″][vc_single_image image=”6427″ img_size=”full”][vc_column_text]If you’ve known for a long time that you don’t sell<\/strong>, but that they buy from you<\/strong>, and that customer experience<\/strong> is the focus of your business strategy, you can’t miss our 4th Omnichannel Communication Conference<\/strong>, where we will analyze Customer Experience<\/strong> management with a 360\u00ba<\/strong> vision. Take a look at the program.<\/a><\/strong><\/p>\n

We are delighted to have the assistance of the main companies<\/strong> of the insurance sector in Barcelona. Not registered yet? There’s still time!<\/a><\/strong> Join us and you will be able to discuss, with more than fifty of the industry’ s professionals<\/strong>, about the management of the customer journey<\/strong><\/em> in an omnichannel environment.<\/strong><\/p>\n

We would like to highlight the presence of a reference in the world of marketing in Spain as Joost Van Nispen, founder and president of ICEMD<\/strong> (Institute of Digital Economy of ESIC), who will talk to us about the keys to achieve excellence in omnichannel customer management<\/strong>.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=”3\/3″][vc_column_text]Because we believe, in the words of Kotler<\/strong>, that “knowing the customer is much more than selling a product or service, it is understanding the world in which customers live”, we will delve deeper into the
\n customer journey<\/strong>
\n<\/em> in an omnichannel environment<\/strong>, which allows us to gain real knowledge about the customer experience.<\/p>\n

I’m sure you’re thinking, “let’s face it, is this even possible?” That’s right. Fortunately, technology provides us with tools that turn personalized management of the<\/strong>
\n customer journey<\/strong>
\n<\/em> a daily reality for many companies. To make sure you have no doubt, David Gri\u00f1\u00e1n<\/strong>, commercial director of Customer Comms and Mois\u00e9s Fimat<\/strong>, senior consultant of the group, will show you a real case of how a company optimizes customer relations<\/strong> through systems that allow automated management of the customer journey<\/em>.<\/p>\n

We know that booking the morning of Tuesday, May 30<\/strong> is complicated for you, but we really think it’s worth it. If you manage to make time, we will be delighted to welcome you at the Alexandra Barcelona Hotel at 9.30 am<\/strong>, we look forward to seeing you.<\/p>\n

You can’t miss it!<\/strong><\/p>\n

Javier Echebarr\u00eda<\/strong><\/span>
\nGeneral Manager<\/strong>
\nAvda. de la Recomba, 14. P. E. La Laguna
\n28914 Legan\u00e9s – Madrid
\nMobile: 609 069 895 – Tel.: 913 044 941
\njechebarria@mailteck.com<\/a><\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

The best experience for your customer through the Omnichannel Customer Journey, by means of our solutions based on the latest technologies. Will you join us for our 4th Omnichannel Marketing Day? During the meeting we will analyze the integral management of the customer experience.<\/p>\n","protected":false},"author":4,"featured_media":7659,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[482,697],"class_list":["post-22777","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-corporate-news","category-events"],"acf":[],"yoast_head":"\nCustomer journey: 4th Omnichannel 360\u00ba Communication Conference<\/title>\n<meta name=\"description\" content=\"If you manage to make time, we would love to welcome you to the 360\u00ba Omnichannel Communication Conference in Barcelona.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mailcommsgroup.com\/en\/blog\/reminder-customer-journey-4-day-communication-omnicanal360\/\" 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