{"id":22457,"date":"2015-02-26T09:14:22","date_gmt":"2015-02-26T08:14:22","guid":{"rendered":"https:\/\/mailcommsgroup.com\/blog\/world-insurance-report-2015-from-capgemini-and-efma-2\/"},"modified":"2023-09-08T09:40:21","modified_gmt":"2023-09-08T07:40:21","slug":"world-insurance-report-2015-from-capgemini-and-efma-2","status":"publish","type":"post","link":"https:\/\/mailcommsgroup.com\/en\/blog\/world-insurance-report-2015-from-capgemini-and-efma-2\/","title":{"rendered":"Capgemini and EFMA Global Insurance Report 2015."},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row css=&#8221;.vc_custom_1459266224606{padding-right: 10px !important;padding-left: 10px !important;}&#8221; type=&#8221;grid&#8221; parallax_speed=&#8221;0.3&#8243; mute=&#8221;muted&#8221;][vc_column width=&#8221;3\/4&#8243;][vc_column_text]With data collected from more than 15,500 customers worldwide and 165 surveys of insurance executives, Capgemini and EFMA&#8217;s 2015 World Insurance Report analyzes the advent of industry-altering situations along with a  <strong>alarming decline in positive customer experience<\/strong>. The report suggests that <strong>insurers need to focus more seriously on preparing for the future<\/strong>.<\/p>\n<p>The main <strong>conclusions <\/strong>are:<br \/>\n<strong>Improvement of policy ratios.<\/strong><\/p>\n<ul>The decrease in the number of natural disasters combined with the additional pricing review led to a drop in claims expenses and boosted non-life insurers&#8217; earnings in 2013.<\/p>\n<li>Declining customer experience driven by Gen Y&#8217;s high digital expectations. Less than 30% of customers worldwide are enjoying a positive customer experience, down nearly 4% from 2013. In this past year, customers are raising the bar on what they expect from their insurers, especially Generation Y customers, ages 18-34, who have not experienced adult life without technology such as the Internet and smart devices.<\/li>\n<li>The need to blend traditional and digital channels to achieve a seamless experience across all channels. Insurers must combine the traditional channel with new digital channels to combine the best of both worlds for customers.<\/li>\n<li>The impact of new technologies on the insurance industry. 78% of executives interviewed cited Big Data as the disruptive force that will have the greatest impact on the insurance industry. Right now the insurance industry is facing a barrage of market disruptors that have the potential to challenge and undermine businesses unless insurers prepare for them.<\/li>\n<\/ul>\n<p><strong>  The need to improve customer focus.<\/strong>  Insurers are scoring lowest in core capabilities related to customer interactions.<\/p>\n<p style=\"text-align: right;\">Javier Echebarria<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243;][vc_single_image image=&#8221;6561&#8243; img_size=&#8221;150&#215;209&#8243; css=&#8221;.vc_custom_1618334344922{margin-bottom: 20px !important;border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;border-left-color: #b5b5b5 !important;border-right-color: #b5b5b5 !important;border-top-color: #b5b5b5 !important;border-bottom-color: #b5b5b5 !important;}&#8221;][vc_column_text]<strong>Headline:<\/strong> <a href=\"https:\/\/mailcommsgroup.com\/wp-content\/uploads\/2021\/04\/Capgemini-WorldInsuranceReport_2015_Web.pdf\" target=\"_blank\" rel=\"noopener\">Capgemini and EFMA Global Insurance Report 2015.<\/a><\/p>\n<p><strong>Source:<\/strong> www.es.capgemini.com<br \/>\n<strong>Date:<\/strong> 26-02-2016<br \/>\n<strong>Format:<\/strong> PDF<br \/>\n<strong>Size:<\/strong> 678Kb<br \/>\n<strong>Options:  <\/strong><br \/>\n<a class=\"ss-downloadcloud\" style=\"line-height: 1em!important;\" href=\"https:\/\/mailcommsgroup.com\/wp-content\/uploads\/2021\/04\/Capgemini-WorldInsuranceReport_2015_Web.pdf\" target=\"_blank\" rel=\"noopener\">  Download<\/a><br \/>\n<a style=\"word-break: break-all; line-height: 1em!important;\" href=\"https:\/\/www.centrodeinnovacionbbva.com\/innovation-edge\/experiencia-de-cliente\/omnicanalidad-para-servicios-financieros\" target=\"_blank\" rel=\"noopener\">  Go to www.es.capgemini.com<\/a>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=&#8221;20px&#8221;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row css=&#8221;.vc_custom_1459266224606{padding-right: 10px !important;padding-left: 10px !important;}&#8221; type=&#8221;grid&#8221; parallax_speed=&#8221;0.3&#8243; mute=&#8221;muted&#8221;][vc_column width=&#8221;3\/4&#8243;][vc_column_text]With data collected from more than 15,500 customers worldwide and 165 surveys of insurance executives, Capgemini and EFMA&#8217;s 2015 World Insurance Report analyzes the advent of industry-altering situations along with a alarming decline in positive customer experience. The report suggests that insurers need to focus more [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":6560,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[480,481],"class_list":["post-22457","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-communication-solutions-with-legal-value","category-omnichannel-communication-solutions"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Capgemini and EFMA Global Insurance Report 2015. - Mailcomms Group<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mailcommsgroup.com\/en\/blog\/world-insurance-report-2015-from-capgemini-and-efma-2\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Capgemini and EFMA Global Insurance Report 2015. - Mailcomms Group\" \/>\n<meta property=\"og:description\" content=\"[vc_row css=&#8221;.vc_custom_1459266224606{padding-right: 10px !important;padding-left: 10px !important;}&#8221; type=&#8221;grid&#8221; parallax_speed=&#8221;0.3&#8243; mute=&#8221;muted&#8221;][vc_column width=&#8221;3\/4&#8243;][vc_column_text]With data collected from more than 15,500 customers worldwide and 165 surveys of insurance executives, Capgemini and EFMA&#8217;s 2015 World Insurance Report analyzes the advent of industry-altering situations along with a alarming decline in positive customer experience. The report suggests that insurers need to focus more [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/mailcommsgroup.com\/en\/blog\/world-insurance-report-2015-from-capgemini-and-efma-2\/\" \/>\n<meta property=\"og:site_name\" content=\"Mailcomms Group\" \/>\n<meta property=\"article:published_time\" content=\"2015-02-26T08:14:22+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-09-08T07:40:21+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/mailcommsgroup.com\/wp-content\/uploads\/2015\/02\/world-insurance-report-2015.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"892\" \/>\n\t<meta property=\"og:image:height\" content=\"623\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Victoria Garcia\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@CommsCustomer\" \/>\n<meta name=\"twitter:site\" content=\"@CommsCustomer\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Victoria Garcia\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/mailcommsgroup.com\/en\/blog\/world-insurance-report-2015-from-capgemini-and-efma-2\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/mailcommsgroup.com\/en\/blog\/world-insurance-report-2015-from-capgemini-and-efma-2\/\"},\"author\":{\"name\":\"Victoria Garcia\",\"@id\":\"https:\/\/mailcommsgroup.com\/en\/#\/schema\/person\/f80f8b8ba697698a1f5872c674be0139\"},\"headline\":\"Capgemini and EFMA Global Insurance Report 2015.\",\"datePublished\":\"2015-02-26T08:14:22+00:00\",\"dateModified\":\"2023-09-08T07:40:21+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/mailcommsgroup.com\/en\/blog\/world-insurance-report-2015-from-capgemini-and-efma-2\/\"},\"wordCount\":388,\"publisher\":{\"@id\":\"https:\/\/mailcommsgroup.com\/en\/#organization\"},\"image\":{\"@id\":\"https:\/\/mailcommsgroup.com\/en\/blog\/world-insurance-report-2015-from-capgemini-and-efma-2\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/mailcommsgroup.com\/wp-content\/uploads\/2015\/02\/world-insurance-report-2015.jpg\",\"articleSection\":[\"Communication solutions with legal value\",\"Omnichannel communication solutions\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/mailcommsgroup.com\/en\/blog\/world-insurance-report-2015-from-capgemini-and-efma-2\/\",\"url\":\"https:\/\/mailcommsgroup.com\/en\/blog\/world-insurance-report-2015-from-capgemini-and-efma-2\/\",\"name\":\"Capgemini and EFMA Global Insurance Report 2015. - 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