{"id":21703,"date":"2020-05-04T08:13:13","date_gmt":"2020-05-04T06:13:13","guid":{"rendered":"https:\/\/mailcommsgroup.com\/blog\/authentication-options-for-electronic-signature-achieves-the-right-balance-with-secure-and-easy-to-use-authentication\/"},"modified":"2025-11-13T14:42:48","modified_gmt":"2025-11-13T13:42:48","slug":"authentication-options-for-electronic-signature-achieves-the-right-balance-with-secure-and-easy-to-use-authentication","status":"publish","type":"post","link":"https:\/\/mailcommsgroup.com\/en\/blog\/authentication-options-for-electronic-signature-achieves-the-right-balance-with-secure-and-easy-to-use-authentication\/","title":{"rendered":"Authentication options for e-signatures: strike the right balance with secure, easy-to-use authentication"},"content":{"rendered":"

[vc_row type=”grid” css=”.vc_custom_1547557263471{margin-bottom: 0px !important;padding-bottom: 0px !important;}”][vc_column dp_animation=”” el_class=”El nuevo reglamento europeo obliga a recabar el consentimiento expl\u00edcito para el tratamiento de los datos de car\u00e1cter personal” font_color=”#81d742″][vc_single_image image=”5244″ img_size=”full”][\/vc_column][\/vc_row][vc_row type=”grid” css=”.vc_custom_1555933626160{margin-top: 0px !important;padding-top: 20px !important;}”][vc_column dp_animation=”” css=”.vc_custom_1547557427896{padding-top: 0px !important;}”][vc_empty_space height=”80px” css=”.vc_custom_1763040258094{margin-top: -70px !important;}”][vc_column_text css=”.vc_custom_1763041032192{padding-top: 50px !important;padding-right: 50px !important;padding-bottom: 50px !important;padding-left: 50px !important;background-color: #F2F2F2 !important;}” dp_animation=””]Table of Contents <\/strong><\/span><\/p>\n

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    1. There are many benefits to offer customers, suppliers and partners through the ability to use electronic signatures, but security must remain the focus. Organizations initiating e-signature transactions must know who they are doing business with through online and mobile channels.<\/a>\n
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      1. The difference between identification and authentication<\/a><\/li>\n
      2. Electronic signature authentication methods<\/a><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n

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        There are many benefits to offer customers, suppliers and partners through the ability to use electronic signatures, but security must remain the focus. Organizations initiating e-signature transactions must know who they are doing business with through online and mobile channels.<\/span><\/h2>\n

        [\/vc_column_text][vc_column_text css=”” dp_animation=””]According to Forrester Research<\/a><\/strong>,<\/u> “authentication issues are moving to the forefront of attention. Growing adoption and the increased value of transactions conducted electronically have led to an increased focus on fraud, legal challenges and authentication validity.” In an electronic signature transaction, the authentication step contributes to the enforceability of the signed document and validates that a company is transacting with the correct person in the signing process.<\/p>\n

        As an organization, you must strike the right balance between customer experience and security when implementing user authentication. This will ensure high transaction completion rates and minimize customer frustration and abandonment due to cumbersome authentication processes. Depending on the use case and your authentication needs, the best approach is to look for e-signature software that supports a wide range of authentication methods to ensure the best user experience and mitigate the risk of fraud. In addition, you must ensure that the authentication options can be configured to meet the requirements of your e-signature process and channel. For example, an electronic signature process that occurs face-to-face at a bank branch or with an insurance agent will often use different authentication methods than a remote transaction.
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        The difference between identification and authentication<\/h3>\n

        [\/vc_column_text][vc_column_text css=”” dp_animation=””]The terms “user identification” and “user authentication” may sound similar, but in reality they have different meanings.<\/p>\n

        User identification<\/strong> is the process of presenting and claiming an identity. This is the first step in determining who you are doing business with, so naturally it is done the first time two parties enter into a transaction. A good example is a new applicant going to the bank to open an account for the first time. The applicant will be asked to prove his identity using his driver’s license, passport or ID card. To verify the identity of a new applicant remotely through your digital channels requires the following
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        \n digital identity verification<\/u>
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        \n<\/strong>. A digital identity verification service allows you to quickly and securely confirm that an “unknown user” is who they say they are, directly through their mobile device.<\/p>\n

        Once the individual’s identity is confirmed, he or she becomes a customer or “known user” and usually receives credentials for future transactions. User authentication<\/strong> is the process of verifying those credentials before giving access to a system, in this case, the electronic signature process.[\/vc_column_text][vc_empty_space height=”120px” css=”.vc_custom_1763040889805{margin-top: -100px !important;}” el_id=”uno-b”][vc_column_text css=”.vc_custom_1763040653678{padding-top: 15px !important;padding-right: 15px !important;padding-bottom: 15px !important;padding-left: 15px !important;background-color: #F2F2F2 !important;}” dp_animation=””]<\/p>\n

        Electronic signature authentication methods<\/h3>\n

        [\/vc_column_text][vc_column_text css=”” dp_animation=””]Unlike a handwritten signature, OneSpan Sign, the e-signature provider MailTecK & Customer Comms works with, offers several methods of user authentication<\/a> to ensure that only the correct signers access your e-signature transactions. These authentication methods can be used alone or in combination to verify a person’s identity and create a trusted transaction.<\/p>\n

        The electronic signature workflow<\/h4>\n

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