{"version":"1.0","provider_name":"Mailcomms Group","provider_url":"https:\/\/mailcommsgroup.com\/en\/","title":"Conference on Customer Experience 360\u00ba at the Insurance Week organized by INESE - Mailcomms Group","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"7j9tYntUAU\"><a href=\"https:\/\/mailcommsgroup.com\/en\/blog\/day-customer-experience-360th-week-insurance-2017\/\">Conference on Customer Experience 360\u00ba at the Insurance Week organized by INESE<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/mailcommsgroup.com\/en\/blog\/day-customer-experience-360th-week-insurance-2017\/embed\/#?secret=7j9tYntUAU\" width=\"600\" height=\"338\" title=\"&#8220;Conference on Customer Experience 360\u00ba at the Insurance Week organized by INESE&#8221; &#8212; Mailcomms Group\" data-secret=\"7j9tYntUAU\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/mailcommsgroup.com\/wp-includes\/js\/wp-embed.min.js\n\/* ]]> *\/\n<\/script>\n","thumbnail_url":"https:\/\/mailcommsgroup.com\/wp-content\/uploads\/2017\/03\/semana-de-Seguro-jornada.jpg","thumbnail_width":892,"thumbnail_height":623,"description":"\"What is customer experience?\" This question was asked on several occasions by the speakers and attendees at the Customer Experience 360\u00ba conference organized by MailTecK &amp; Customer Comms during the last Insurance Week, held at the end of February. The answers are varied, but one that rang out was: \"What the customer experiences when interacting with a company or brand\". And at a time when consumers have so much power that everything revolves around their needs, it seems clear that the customer experience must be 360\u00ba, show total consistency regardless of the time or device they choose to use, and include all stakeholders in its development."}